Dunn-Edwards Paints

I’m usually a home depot paint girl but I got a groupon and figured I try this place and see if it’s worth going to a paint store. The service was not great. They ignored me at first then questioned my groupon. Expected me to know what what the different paints were with out any description. They sold me the paint but ran out of what I bought instead of upgrading it to a better pain the replaced it with the cheaper one. They thought I wouldn’t know… and didn’t feel like argueing. This young kid who helped me was sort of snoby brat even made fun of another customer after he left. They are getting the two stars because Darren who mixed the paint was knowledgeable and helpful. If I ever come back I think I’ll go straight to the mix counter and skip the sales kid.

I had a great experience this week with a couple visits to the Dunn Edwards store. I was figuring out some things and they were very patient with me. The staff was busy and yet two employees, Sylvia and Alex, were extremely attentive and helpful. I appreciate the great service. I will be back!

I have had one wonderful experience after another with this Dunn Edwards. Miriam, the professional paint advisor is better than the color consultant I paid. After trying paint colors at Dunn Edwards, Benjamin Moore, Behr and Sherwin Williams, I ended up mixing my own colors. I’ve learned that matching colors is more of an art than a science, since none of the equipment makes perfect matches. Juan was very willing to fiddle with different formulas and Joseph, one of the assistant managers just nailed it when I changed from using velvet to flat paint. He listened to what I didn’t like about the resulting colors, modified the formulas, and the paint colors he achieved were better than what I had mixed myself. My house is being painted now and I feel secure that all my colors and finishes will make me happy. I would never have been able to do it without the help of the Tustin Dunn Edwards store. Thanks to everyone who gives such great customer service.

The customer service here is horrible! I needed to buy about $ 150 dollars in paint and knew exactly what I wanted. So I thought I could run in really fast and buy the paint. Well… I was wrong.
It was a hot day and I happened to have my dog with me so I had to bring him in with me. By the way I’m not normally a person who brings there dog everywhere. And he is a small 10 lb dog. Well after waiting for 15 minutes the first person that actually says anything to me is the manager. Who walked in from doing absolutely nothing outside. Watching me stand there for 15 minutes. and he tells me I have to leave because I have a dog. I explained its a hot day and I can’t leave him in the car and I just needed paint and knew exactly what I needed. He said he didn’t care and I had to leave. So I said I guess you won’t be getting my business. He said okay.
I was shocked. As a person in the costumer service industry I would never treat a customer like this. It could have been an easy sale for them. Instead it was a loss. I bought my paint online direct from Jeff Lewis.

I am a professional painting contractor and as you can imagine, I am in and out of paint stores on a regular basis. I can honestly say that this location is fast, accurate and knowledgeable. regardless of who you speak to. Thank you for a consistently good experience.

I needed to repaint me daughter’s room, so I pulled out the 2 Dunn Edwards paint cans that my painter left for me 4 years ago. One can mixed just fine, but the other can’s lid was rusted and had a bunch of little lumps that won’t mix. So I called the DE store and the clerk said that they can put it in the mixer for me and if that doesn’t work, then they’ll give me a new can of paint. Sounds like good customer service, right?
So I went there and they could not close the lid of my paint can b/​c it was so rusted, so they couldn’t even put it in the shaker for me. I asked them what should I do then? they said they can give me an empty paint can and I need to take it to the PARKING LOT to pour the old paint in the new can and they’ll shake it for me. HUH??? I asked them if they can replace they paint altogether. The guy called the assis manager, Kinh Tran, and boy what a j _​_​_​k this guy was! He was so abrasive, and said that there is no store that will pour the paint into another can for me, and (his exact words) «I’m not going to give you another can of paint, so you can forget about that». I told them that I’ve painted my house 3 times, every time with DE Tustin, and as this is a customer service issue, can they do anything for me? No, they can’t. I can take the can to the parking lot to pour the paint in myself or go buy a strainer to strain the paint.
Just then, I felt someone tap me on the arm and lo and behold, it was my painter, Brandon who painted my house 4 years ago. I told him the problem and he simply reached over the counter and poured my old paint into the new can and told them to shake it. Well why didn’t they tell me I could do that, but made me go to the parking lot to do it instead? Then Brandon showed me the filter to strain my paint and even paid the filter for me.
Now, there is one example of ATROCIOUS customer service and another example of EXCELLENT customer service, in a space of minutes from each other. Even Home Depot would never speak to customers like this, in such an abrasive and confrontational manner. DE Tustin makes the mistake of thinking that painters are their customers and regular people are nobody. How wrong they are! It is the people who hire the painters and who will choose what paint to use. And I will never use DE Tustin again. I will also write to corporate to report on Kinh Tran and his lousy customer skill… he needs to be retrained.

I’ve only ever written one Unilocal review before, but this just needed to be said:
Bought some paint over the weekend, but wasn’t happy with the color (it turned out much brighter than it looked on the swatch). Went back the next day and met with the most unprofessional manager ever — this older gentleman had an incredibly rude, abrasive, and condescending tone, displayed a great deal of impatience, and made me feel completely helpless. I even overheard the other customer in the store complaining about this same lousy attitude.
But thanks to JUAN (the paint mixer), my day was saved. If this review were solely for Juan, it would have gotten five stars from me in a heartbeat. He went out of his way to try to find the best solution for me. He went above and beyond in trying to help me and made me feel hopeful that my purchase had not been in vain — exactly the way that I would expect to be treated as a customer who had invested in a pricey product and experienced some dissatisfaction with it. Not to mention, I was there at almost closing time, and Juan did not hesitate to jump into action and patiently work to find a solution for me.
Wouldn’t patronize this location again unless the manager were to adopt the same standard of customer service exhibited by some of his employees!

We are contractors and specify paint colors for our clients. I will never send anyone there again after our experience today, as well as the last time I went in. There were four employees working, and two customers in the store. One worker was mixing paint. Two others were waiting on the other two customers. The manager was doing nothing. We waited at least ten minutes without an acknowledgement or greeting. Two more customers walked in after us, and one was greeted.
There are many other places we can buy paint. Dunn Edwards just lost a lot of business!

My parent’s painter had purchased $ 800 of paint and related supplies here. We had two unused patch items and wanted to return for store credit and the manager Kinh Tran REFUSED to return for us saying that the receipt belonged to our painter (whom we had reimbursed) and the credit would go back to him and he is unable to give us store credit for $ 5 for the two items. He had a very harsh attitude towards my parents and I. Lo and behold we went to the Costa Mesa location and they were awesome and helpful and were able to provide us store credit. If you look at their store policy they say that they are able to provide store credit for unused items. I will be reporting this location to the corporate office as his attitude was unacceptable and did not provide us adequate customer service.

So, the previous owner of our condo was nice enough to leave (really) old cans of paint in storage. From Dunn Edwards. With paint codes still legible.
My kneejerk reaction was: they are probably more expensive than the big box stores. Wrong again, Bonzo.
They matched us up with usable paint for touch-​ups, and we bought several gallons of new color for my man-​cubs’ cave.
Along with all the stuff you need to paint– of which we had none, so we had to get a lot– we got out of there for a whole lot less than we would have paid elsewhere. A whole lot.
And the service is on point! Fo’ sho’ didn’t expect to be greeted by a manager in a tie. Class.

My aunt is an Interior Designer so she helped me choose some colors for my new place. The samples she gave me were from Dunn Edwards so I decided to use them. I could have gone to Home Depot or Lowe’s and got just about the same color but the quality of paint is so different. Dunn Edwards paint is very nice high quality paint. Even when I used the samples I bought you could feel the difference in the paint quality. But with quality paint comes a higher price tag.

I’ve bought paint and paint supplies here for the interior and exterior of my house. It’s a big chain and my contractor recommends and uses this too. I’ve had them match paint for me and they did a great job.