Hallmark Escrow Co

I wanted to take this opportunity to highly recommend Yvone and her team over at Hallmark Escrow at the Tustin Branch. As a Realtor and my day to day consists of working with several escrow companies, good and bad, Yvone really sets the benchmark in a professional environment. Her extensive escrow knowledge, communication level, follow through, attention to details of each transaction, are all attributes needed to facilitate a seamless escrow, and Yvone portrays all of these qualities. She is TRID ready and has already made this transition seamless thus far, and I would recommend Yvone to any mortgage or realtor professional for her services.

I must say i had a very good experience with this escrow company especially with Yvone. Yvone is quick in responses when emailing and let me say they go above and beyond the call of duty with me. They were able to schedule doc signing last minute for me with literally 15mins before docs came in from the lenders. Overall, i had a positive experience with this escrow company and appreciate everything they have done for me. Thank you Yvone, and Hallmark team!

We were forced to use Hallmark Escrow by the Seller’s side. They are highly unresponsive, and due to this, we did not receive $ 500+ in credits that were due to us as buyers.
It took several follow-​ups to obtain a $ 10K check owed to us as well. Phone calls, emails, unanswered. When we finally received a response, not one apologetic commentary for their lack of service or their shortcomings.
I was sent on a wild goose chase and led to believe if I followed up with information and research, I would receive their support to obtain credits due to us as buyers. So many instances required constant follow-​up with no response, only to be told when escrow closed — it was too late.
Avoid this escrow company at all costs — they may plausibly have some partnership deal with First Team Real Estate which forced us to use them (They share the same parking lot, FYI).

I have been a licensed broker for almost ten years now so it’s hard for me to recall any specific transactions. However, this escrow company was so exceedingly bad, it has remained salient in my mind 3 months past the close of escrow. Of course, this was sellers’ choice of services (I was buyers’ agent). They are partnered with First Team (they share a parking lot)! Michele Sanford was our escrow agent. The most atrocious display of «neutral 3^rd party» imaginable. Her response time was atrocious. She made my clients baseless statements that were untrue. Told them to keep looking for credit on a closing statement that wasn’t there. Never responded timely to anything requested yet harassed us if she needed something from our side. It was by far the worst real estate transaction of my career and I recommend any agent who ends up getting this company as the choice of services, to counter and/​or sway your client to another property. You WILL regret using them.

The man and I purchased a house and our escrow company was Hallmark Escrow! Everyone I dealt with at this office was really nice and quick to respond back to my emails/​phone calls. When we went in to sign a mound of paperwork, everything went smooth and if we had any questions they were immediately answered! I would recommend Hallmark Escrow to others purchasing a house!