iNvision Computing

Although the retail business has closed, Patrick Murray is still available on site to provide his excellent repair service on Apple Products. He is knowledgeable, patient and thorough. After identifying the seemingly obvious problem without making me feel stupid, he proceeded to conduct a series of tests to identify that it was a hardware problem, rather than operator ineptitude. He then even went online to help me find a replacement component and made a recommendation.
There is nothing so assuring as working with a man of integrity in an unfamiliar situation. Patrick is a man of knowledge and skill; and most importantly a man you can trust.

NO ONE touches my computers except PATRICK! Any mac problem;he can fix (even before I get my computer in there)! Will wait til I can get in here if I am out of town! He always has the answers and the fixes… Thank you for being a place I can TRUST and depend on. You never cease to amaze me!

I got really good service from Patrick and Mark today. Although I showed up during quitting time for them, Patrick was patient and replaced my keyboard on my Macbook. It works real well. One thing that I noticed was that he took the extra measures to test everything and make sure that everything went back together well. I caught him cleaning the keyboard. It’s obvious that he cares about his customers. Thank you invasion Computing!

Very helpful and knowledgeable, staff is super friendly, and Patrick knows Macs like a pro. His Dad, Mark, is a great guy, and this store has a great family vibe about it. Very reasonable rates. Highly recommended.

My iMac was out of warranty and even Apple Care told me about this place. Hard drive was toast, making that horrible Stephen King like nightmare of constant clicking. Enter Patrick who nearly stopped my heart by informing me if it was really bad, a specialist would have get involved at between $ 700‑1200! At this point I was hating on Apple pretty bad. But Patrick was able to save the day with a simple (for him at least) hard drive install and software update. It was possible because I also had a backup disk which if you haven’t done yet… do it!!!
Invision shares space with a jewelry store, but I had no intention to put a ring on it.
Patrick knows his stuff, turnaround took a three days ’cause he got busy, and the final price was no where near the 700‑1200 neighborhood.

Patrick is the man! He quickly helped me fix my hard drive, save my files, and reinstall my operating system. I recommend iNvision Computing! Great customer service!

Great place to get your Apple fix needs. I met Patrick who helped me get new key pads for my Macbook pro.
I was in and out in 35 minutes. He was cool and very knowledgeable.
I appreciate the help, bro!

Note: They’re located in the jewelry shop on the side. Go through the jewlery shop doors and head right.
Great work on fixing our macbook screen. Very laid back yet helpful guys. No sales pressure, or hidden stuff like other mac repair shops we went to.
We tampered with our macbook (and messed up) so lost the apple warranty for that part. They allowed us to bring in our own part so that they could install it for us. Seems like the best route for us as ordering from apple would have cost $ 500+ for the new part vs. what we can find on our own (which saved us hundreds). Not sure if Patrick/​Invision did this for us as a special courtesy or if they’re always that awesome =) Either way, Patrick helped us narrow down to get the right part (after a couple failed attempts on our end), and he installed it and charged just the labor.
They were having some business issues when we went, but hopefully they got that settled and can stay around! Our go to mac repair shop, if they do!

Peter and Patrick were super helpful. My 2008 macbook screen developed this really irritating bar down the middle. They replaced it with a macbook pro screen for only $ 135 in less than 2 hours. Awesome! Dropped off a macbook, walked away with a macbook pro :-)

Terrible terrible experience!!! Patrick hung up on me, refused to answer my calls, and totally ignored my voicemail regarding replacement of the cable/​bracket connected to the hard-​drive on my MacBook Pro that he installed for me in April this year. His behavior was extremely unprofessional and unacceptable. I understand why he refused to provide service for which I received a code/​fee waiver from Apple, but abruptly discounting a customer’s call was absolutely rude!!!
My first experience with them was pleasant. Even though they marked up the price of the part ordered from Apple, they fixed my Mac. However, what happened this time was outrageous! I will never ever go to their store again!

I am soo glad to have found this place! I spilled some water on my MacBook Pro so I took it to the apple store and talked to another computer repair shop before this one. Both places tried to rip me off.
The guys working here are very honest and knowledgable. He opened up my computer right in front of me and quickly realized that it was only my memory stick that needed to be replaced. Within minutes, my laptop was working perfectly again and it cost me less than $ 60. Apple said they charge a standard fee of $ 750 for any water damage so I was ready to simply buy a new laptop but luckily I found this spot! I couldn’t be any happier with their service. It’s really nice to see honest businesses that provide high quality service. Great job guys! I definitely recommend this place if you’re having problems with your Apple product.

Just got the hard drive taken out of my very dead macbook pro and it took only 20 minutes & was very affordable! Peter was very kind and super helpful. I’ll definitely be back if I have any other Mac issues.

Peter and Patrick are awesome people. They know what they are doing and they have the tools to do them.
I’ve been here twice, and each time they were very straightforward with the diagnostic and repairs.
+3 for customer service quality
+2 for affordability

Short-​and-​sweet: It’s going to close down but the guys are fantastic!
Story Time: This is a great place to get your Mac fixed! I was told by the Genius at the Apple Store that I had the option to go to another store that was Apple Certified. He gave me a website and I looked it up since I figured I’d support the small businesses.
I’m so glad I did! inVision was not only 15 miles closer, but the guys were personable! Actually I’ve had great customer service at Apple, but it was nice to see quality exists elsewhere.
The guy explained what was wrong, and even opened up my Mac in front of me and did a quick inspection. He was completely transparent about his work.
I frekin didn’t have a clue of what he was saying. I felt like I was a monkey who was hearing blah blah blah.
«When will it be fixed?» He said he’d call me when he tested it. Sure enough, I needed another part. He did give me the cheaper option, but I went for getting new parts.
In the end, I have a fixed computer and a great experience. Good luck to the guys in their next endeavor! You can still call the number and you’ll reach one of them for private consulting.

SO great. Fed my keyboard some of my dinner and wrecked my top case, Apple told me they’d fix it for $ 800 (aka $ 200 less than just buying a new laptop) and recommended I find a good 3^rd party consultant and after calling more than 20 consultants in the SoCal area, finally stumbled upon iNvision and they were great. Gave me a greattttt price and fixed my screen, which has been wobbling (guess the screws were loose?) in less than a weeks time! They assured me they use Apple parts there really shouldn’t be any problems and so far, no problems! Thank you so much invasion! Hopefully I will neverrrr have to deal with something like this again, but if I do, I will definitely be returning!

My iMac had developed these black smudges on the LCD. It was still under AppleCare so I brought it to inVision on a Saturday. By Thursday it was fixed and back home! It would have been quicker if not for Apple sending a defective replacement LCD the first time.
Patrick was very knowledgeable and did a great job fixing the iMac.
I wouldn’t hesitate to take any of my macs to them for service.

I had a warranty issue with the video card in my MacBook Pro, and I told the Apple Care Representative over the phone that I did not want to walk through the mall to an Apple Store with a 50 pound computer. The Apple representative actually referred this place to me and I’m so glad he did. Quick service and very friendly staff. I would refer this place to anyone who does not want to walk through the mall to an Apple Store with an expensive computer.

Time and again these guys help me out! From external hard drives to my family of Macs, I highly recommend their services. Thanks Peter for all your help on the phone today!
Wendy

I have visited this place three times total. The crew are very friendly and professional. Their technicians are all «up to date» certified by apple. Their products are also the same price as apple stores, except these guys have 1on1 sessions for $ 25 an hour, which if you are not a techie kinda of a fella, you might find useful. The only thing I don’t like, is the fact that they recently moved to the store next door and sharing with some junk shop or second hand store kind of a deal, they’re previous store was very nice.

I had a internal hard drive failure on my iMac a three weeks back. Since the iMac requires special tools to open and the broken drive was creating problems with the system, I decided to get it replaced. I called one store in Brea which called me back 6 hours later and the Apple store which had me on hold forever. No thanks.
However, when I called iNvision I actually got someone (John) on the phone who immediately helped me. He quickly gave me an accurate fair estimate of not only the cost, but the time it would take to repair.
I have been working with Apple machines since 1987 so I’m very familiar with them and their workings. The guys at iNvision where very honest, presented me with simple options, and did not try to sale me anything I didn’t need. They not only did the work with no surprise costs, but did it quicker then their estimate.
I am very happy with their service and would have no hesitation to go back to them again. They are a bit tough to find, but if you find Mimi’s Café and Tokyo Lobby you are close. They also carry software and hardware for your Apple products as well.