Old Navy Clothing Company

I encountered two employees there today that we pretty rude. I was surprised. One wouldn’t even look at me when I was asking her questions. She looked tortured being there. The other was at check out. I had a return so she asked if I had a receipt. I told her I did and set it down with item on top so the receipt wouldn’t blow away. I had a question so I proceeded to ask her and she cut me off and asked if I had my receipt again real rudely because maybe she didn’t here me say yes the first time or didn’t see the receipt. But that’s no reason to be rude or cut me off. Bleh. Not into this store. The store next to south coast seems to be better in terms of customer service.

This Old Navy always seems to be just lacking. The other day, for example, I go in looking for leggings and they have them. In heather grey. That was their only color and they had very few. Leggings are a staple at most Old Navys I visit, but it’s always a struggle to find them here.
Their sale section also trends toward the XXL or the S/​XS. Maybe this is because average sized shoppers shop here a lot, but I always have a hard time finding good things in their sale section in my size, which is rare for me at Old Navy.
All in all, the prices are still pretty darn good and the service has never been poor for me, but selection, cleanliness, and sale section is lacking to me.

I don’t shop at Old Navy for clothes, but when I need some flip flops… especially to wear in the not so clean locker room at my gym, I hit up Old Navy. Can’t pass up those $ 3.50 plus tax flip flops.
I can’t comment on the clothes since I don’t purchase clothes here, but I will say that a lot of people most love this story because the few times I’ve been here the line has always been ten people deep. Thankfully, the line goes fast and the cashiers seem to be happy workers.

I like this location. It’s better than our local store. I feel like I can find things better here and the store is cleaner, but I’m just not impressed with Old Navy anymore.

This location has vastly different inventory than the ON in Laguna Niguel. I shopped at the LN last week and stopped into this one to pick up more of the items I purchased last week. But none of the items are at this store. I’m very disappointed. Shouldn’t all the stores carry the same stuff? Someone has messed up.

We went looking for women’s Christmas pajamas last night. They had a nice selection of flannel bottoms but their tops seemed in short supply. They also had two options of the traditional style pajamas sets. One was plaid and the other was red with little white hearts. But their sizes were limited so we left. They had some really cute jewelry.

Close to home and right next to Ross. I always find something cute and inexpensive at Old Navy

I really like this Old Navy location and come here often but I came here and I saw a vest that I wanted to purchase. It said by the rack full of vests that it was 20%off. Waited in line (super long line by the way), super excited about getting a vest in the summer at a decent price and with a discount. I get to the register and it stated it was only 10% off… wtf…no it’s not. So the girl at the register said that is the percentage that is coming up, I decided not to get the vest. Still puzzled and knowing I am not crazy, I go back to walk around the store and see for myself that next to the rack full of vest stated 20% off and absolutely nothing about a 10%. I speak to an Old Navy employee about my issue, he scans the vest and they do come up at 10% and the jackets next to the vest are the ones that are 20%. Ok that is not my problem that things are not where they are intended to be and not labeled as they should be. The employee could have at least offered me 20% off considering that there was no 10% label by the vest as there should have been. No vest for me.

Great deals today busy but everyone is shopping for back to school and lots of kids around the store Clarence Clarence Clarence thank you

This is not super high end stuff, but the clothes are cute and they last.
Everything is inexpensive enough that you don’t have to feel bad buying something trendy (hello gold belt!). They have great sales and it’s actually worth it to sign up for their emails.
Seems a little weird that sometimes prices are better on their website than in the store, but you can return online purchases straight to the store so it all works out.
It’s not a bad place to shop until I can eventually afford Banana Republic ;-)

Love this store. Couple of experiences here
One day I had to make a return the doors were already closed. One of the associates came and said sorry we just closed I asked I only have to make a return she said go ahead come in. Any other place would have said come back tomorrow.
Another experience was at the checkout an associate his name was Shawn was super nice, helpful and patience as I was sorting out through my emails to find coupons.

An Old Navy’s an Old Navy, right? This Old Navy is nice and clean and arranged well, just like most every Old Navy I’ve been in. It’s in a shopping center with a lot of other clothing stores (Ross, TJ Maxx, Levi’s, etc.), which is convenient.

First time at this particular store. …I really liked it. I liked the set up of the store, it seemed bigger than other stores i’ve been to. Went in to look for uniforms for my daughter. Got what I needed and even found a college shirt that for her… USC! Very happy mommy! Will definitely be shopping here Again.

I was not satisfied was the customer service provided.
I picked up a few clothing for my baby and asked the sale associate if the ones I picked were on sale, the sales rep said «yes». Then during check out the young lady said it rang up as full price. I walked to the back and snapped a photo of the sign where majority of the items were placed. I went back to check out and explain to the sales associate what had happened. Herb the sales associate told me to relax. Really??? That’s what you tell your customers? I would have expected something more friendly! How about, «sorry, items get missed placed all the time. We can just adjust the price.» Long story short, he did end up adjusting the price, but I felt the approach was unprofessional.
I’ve shopped at Old Navy, Gap and Banana Republic all the time. Never have I received such rude service. I always felt like Gap Inc. employees pride themselves on great customer service.
Failed.

every time I come here the line to pay is hopelessly long. It took 20 minutes to pay. Several staff members standing around chatting… manager disappeared into the back.
This place blows.

Came here to return something I ordered online. They had one of their crazy sales where everything in the store was 40% off.
The line was 20 deep and they had 3 registers open. I was impressed with how fast the line moved. The cashier was so sweet considering how crazy it was.
Good job, Old Navy. You train your staff well during this hectic holiday season.

Great place to shop for cute clothing. The price is always a bargain.
Friendly staffs that will help you immediately.
Location is very huge, clean, and organized.
Ample of parking spots.

This location is close to home so plenty of parking! It’s usually pretty clean in there & I’ve been able to find what I need.

My wife dragged my boys and me to Old Navy to look for some matching clothes for a family picture at the beach. She found a couple things for the boys, but not what she wanted.
Old Navy has decent prices, but the quality is really lacking. The fabrics tend to be very thin and every Old Navy shirt I have ever owned shrank badly in the wash. Colors tend to fade too.
I think I have my wife just about convinced that it will be fine for me to wear a Hawaiian shirt that I already have in the closet. I buy Cooke Street Hawaiian shirts at Costco for $ 19.99 — a great deal for a shirt that is better than the best Old Navy has to offer.

I love my local Old Navy. Just plain love it.
The last time I shopped here, I ended up buying $ 73 dollars of clothes to freshen up my summer wardrobe… a dress, t-​shirt, yoga pants, purple tank top and a dark gray one, too. And then they had the nerve to give me a cash off cert against my next purchase plus another 10% off to complete a survey in five days.