Ross Dress for Less

Walk in here and it’s obvious: Terrible management that hasn’t figured out what most successful chains have already, even when empty or crowded this place is a zoo with long lines and more security staff eyeballing you as you enter than helping you PAY them money at the cashier line which takes forever. Ghetto ghetto ghetto. People don’t want to return to a place where even with 4 people in line it takes 30 minutes just to buy something. Get your security to stop staring at doors and accept credit cards so we can get in and out of your hell hole

Every time I come here, there’s always a line of 7 – 10 people or more but 1 cashier and 5 employees on the floor. The store manager needs to learn how to schedule better, because he or she clearly does not know. Very poor service, customers are waiting in line talking how poor the services is.

Yesterday i just stop by to buy a running shorts, in 2 minutes 3 times loss prevention guards was around me, i feel really bad. I understand they have to do a heavy work but please be more discrete, then i ask for speak with the manager absolutely worst: rude actitude «no professional» i was to trying to make a positive feedback and she start to yell at me, please this kind of people are not abble to be a mana

You know it’s Ross hangers everywhere clothes on the floor kids running around but again
Its Ross and we all expect that going it. Great prices and deals. This is my go to store

Cheap brand names but careful…
In the fitting rooms, you may feel like you stole something when they see that you want to buy the items you tried on. Maybe it’s a high theft store?

Clean it up! Reorganize it! First, dressing rooms could use a good dusting. I hate to take my shoes of while trying on clothes. Secondly, stuff is everywhere! Okay, this is probably a reflection of those that shop here but there are items in the wrong location and on the wrong shelves throughout the store. So hard to find what you want and the sizes are all mixed up. More staff? or Better clientele? Either would improve it.
Love the prices! That is the only reason to shop here. Be ready to dig!

You know what you’re in for when you head to Ross — cheap clothes and a messy store — but this Ross seems to be more of a disaster than most. Aisles so tight you can hardly move, clothes and home goods scattered everywhere, and a line at the cash registers that is so long that you give up and leave empty-​handed.
They do have some good deals on sporting apparel and shoes. For soccer fans (or those with soccer loving friends) you can occasionally find a jersey, warmup, or polo shirt from your favorite team (ManU, Barcelona, Chile, and even Chelsea). Overall, however, it’s just not worth the hassle. Go to TJ Maxx instead.

This store is trash and severe so bad better close!!!
This store is trash and severe so bad better close!!!

They have great prices on Chuck Taylor All-​Stars in funky colors and Dr. Martens made in China… Other than that this Tustin location is a mess.
I regularly shop at Ross stores but try not to come to this location at all; stacks and stacks of clothes and trinkets scattered everywhere, creepy security people watching other creepy people NOT shop, indifferent associates and the heard line to the cash register. Meh.

I recently moved here from Miami (voted between one of the rudest cities in the country) and I am pretty shocked at the terrible customer service at this location. It very much reminded me of home, lol. It is truly the first time that I’ve had a bad experience since in OC.
This Ross is short of cashiers, and needs better management. Yesterday there was a line extending to almost the end of the store and only 3 cashiers. So, it took more than 30 minutes to pay. One of the associates was even chatting it up on the phone while «attending» to the customers. Some of them also have an attitude. Oh, dear.
As some others claimed, it is also a hot mess. There isn’t really organization in the way things are set up. There are kitchen things in three different aisles, and bathroom stuff in between them, some decorations against the back walls. I don’t quite understand the schema.
Needless to say, I’m not sure I’d return.

This store is trash, it’s worse than going to a Goodwill or Thrift store because those stores don’t allow the place to look like a landfill. This is more like a swap meet half the time, and it’s worse because you have so many of the customer’s children running around screaming while you’re trying to shop. Even if you manage to find something that doesn’t look like it was trying to be sold at a yard sale, the cashiers are slow as fuck.
Don’t waste your time here, the place sucks and it’s management is garbage. Much like I’ve already mentioned, the idiot shoppers act like it’s an entire playground. Keep your shitty customers who let their children run around, there’s other places we can shop.

Ross is always a hit or miss for me. I mostly shop here for the clothes, but sometimes I can find interesting home and kitchen goods. The store is usually not very organized, but it’s never bothered me enough to stop coming back. I would say it’s cheaper and items have less quality than TJMaxx (which Ross stores always seems to be near).
Last time I went to this location we had to return an item, so we waited in the returns & exchanges line. We saw employees hanging out near the register, but it took them at least 10 minutes just to acknowledge us! Not very good customer service.

Always find good deals here. It takes time and digging but I never leave unhappy. Shopping here for men I wouldn’t suggest. Very minimal supply. Shoes are to die for as well

This Ross is an absolute mess. It is one of the sloppiest Ross stores that I have ever been to.
Their saving grace is that they have a decent Men’s Department.
This store is for you if (1) you want to save money and (2) you don’t mind going on a treasure hunt.

This is the closest Ross to my work and I typically alternate between this one and the Buena Park one.
I’ve been able to find mostly shoes at this location as I was able to score a pair of Corso Como flats for $ 20. My workout clothes also come from this location.
This place is nearby TJ Maxx and Old Navy if you didn’t have any luck with shopping here.
Overall, Ross is still a great place to find good deals! Albeit a little a messy at times, but hey, good deals are good deals.

Like all Ross stores, you hit or miss. Sometimes they’ll have really good deals and other times it’s whatevers. I’ve found some of my favorite items at this location.
I’m unsure why they have security here? It’s Irvine, there are security tags on practically EVERYTHING, and … it’s Irvine. There are other stores in this plaza that I’m sure robbers would rather mug.
The checkout lines always are long– they need more cashiers… cashiers that are actually friendly.
People like to block the clothing isles here and don’t have much regard for other humans here. Stay away from the bathroom, heard nothing but horror stories from those trying to go here. 10% senior citizen discount on Tuesdays.

Who doesn’t love great deals on normally expensive stuff right? Well, Ross does have great deals on pretty pricey stuff, however, I feel like going in there is like having to go diffuse a bomb; you want to go in, get it done and run the heck out. Seriously! Other customers here are rude, bathrooms are just wrong on so many levels, and a lot of their stuff is damaged here such as their glass ware and some furniture. Another thing that makes me irritated are their aisles; they’re cramped, like you can barely fit your cart through and stuff is EVERYWHERE so your wheels get stuck to it. On the plus sides, super good name brand purses, such as Steve Madden, Michael Kors, Nine West, and Betsy Johnson, just to name a few. And they’re like $ 80, sometimes more, off. So that’s cool.

I’m giving it the A-​OK 3 stars for girl’s clothing/​shoes. Based on my own personal impression of discount stores, TJ Maxx (especially Home Goods version) is at the top, then Marshalls, then here, ghetto Ross (I put Loehmann’s and Nordstrom Rack on a different scale).
I will not shop here for myself or anyone else except for my kiddies. Prices for kid’s clothes and shoes keep rising and I simply don’t have money coming out of my a**. Besides, I don’t want to spend $$ on stuff that they’ll outgrow within a year. I just happened to stop by here on a Friday evening per my oldest one’s request after coming out of Justice where I spent almost $ 70 on 5 items (I hope hubby’s not reading this). We headed straight to the kid’s clothing section and to my surprise, there were cute and stylish tops galore. My kids ended up grabbing enough tops to fill a cart (I’m not kidding) and headed to the fitting room.
We were only able to take in 8 items at a time, so we put everything else aside, and I went back and forth to retrieve a few at a time to exchange with the return items (good exercise for the day). Now granted, these are not high name brand clothes nor are they 100% cotton (or any percentage, for that matter). Some of the names I’ve seen are Speechless, Lily Bleu, Ransom Girl… don’t know them, but when one of the cheapest tops are $ 5.99, who cares? I even found a cute lacy dress for $ 5.99!!!
The same goes for their shoes. I found Self Esteem wedge sandals for $ 11.99 and Seychelles wedge sandals for $ 13.99. My oldest one can wear a women’s size 6 now, but I sure as hell am not paying the same price that I pay for my own shoes. If I can find a kid’s size 4 that she can wear at a fraction of the price, then hallelujah to me.
Being the ghetto-​est of them all though means plenty of security, unorganized and messy a lot of times, and mediocre service. When I went back a few weeks later on another Friday, the racks were not as full so their stock days might be random.

This store is one step above any number of neighborhood yard sales at times. It was pretty thrashed the weekend after Christmas.
I was looking for some shoes for work and found these cute suede Calvin Klein pumps for over half off on the clearance rack. Score!

Good customer service here +1
Girls @ dressing room are a bit anal w counting # clothes u have –1
Cashier s are fast +1
Dressing rooms are clean
Theres only 1 bathroom & it needs cleaning =(-1
This location is just ok, I expected it to be bigger & to have more selections than other locations but I guess not…