Sprint Store

I needed to upgrade my phone and am so glad I went here. The staff were really nice and helpful. I worked with the manager and he helped me get a great deal!

THIS STORE IS AMAZINGGG. I went in to the store change my plan and the service that Jessica gave me was amazing. She made it easy for me to understand everything, Made the process fast and easy better then I have ever had any one help me before. Great experience working with Jessica. :)

I normally don’t review anything, but can’t help myself this time. I went in to switch my service and was prepared to go through a tough time and spending a few hours. I’ve gone to a new carrier a few times now but this has been the best experience by far. Kit made it easy for us and I didnt feel like we were being pressured to go with a bigger plan or choose higher end phones. He was easy to talk to and gave us all of his attention. We can be a little indecisive but Kit was very patient with us. We left without any regrets and in a decent amount of time.

had so many dreadful, experiences with the sprint store on Tustin avenue orange that my whole family went to best buy across the street for many years. then my daughter had a great experience at this branch in Tustin market place, so I was apprehensive but tried one more time. i was shocked by how great the service was !, randy was very helpful!!! and I even found out that the other place never signed me up for my company discount all these years!!! he got it fixed in 2 minutes .I was pleasantly surprised by the great service!!! bit sad that the other place lied to me when I originally signed up though. highly recommend this store

I had the pleasure of working with Jessica. She was helping/​training her coworker while assisting me with my problem. The reason why I’m writing a review right now is because a bitter woman and her son came in. She was being so rude to the employees, she raised her voice and told her to stop trying to help. (New guy didn’t know how to do it alone.) So she wasn’t just rude, she apparently had no brain. I will admit, Jessica answered a question incorrectly. But then she apologized and took it back. That’s when this woman blew up. Before I walked out I told Jessica that I appreciated her keeping her composure around miserable people. Then the woman tried saying something to me, but I am not interested in having conversations with ignorant people. So thanks again for fixing my phone for me Jessica!

Marcus Perry is like the yoda of Sprint. Out of all the reps I’ve had in the past he has been the most helpful and knowledgeable rep I’ve ever had in the many years I’ve been a Sprint customer. Obviously this guy needs a promotion and a huge raise. I’ve gone to this location numerous times for different things like swapping phones, new lines, upgrades, changing plans, and many other things. Marcus has taken care of ALL of my requests and issues. I have never had a rep who was so knowledgeable at his job. He has that ability to use the knowledge he has to apply it to each individual customer either by saving them money and or explaining what would be the best value for their dime. He has saved me hundreds of dollars through the years. I’ve been a Sprint customer for many years because he takes good care of me! Keep it up! 5 Stars for this rep who definately knows what he’s doing. Bravo!

I recently has a broken antenna issue with a phone and Kit helped me get it swapped out, quickly and without any hiccups. I have always had great service from them.

Staff is very-​very competent. Went in there to transfer our entire family phones to Sprint as part of a recent promotion. The staff provided great support in getting our phones set up, ensuring we got all applicable discounts/​rebates, and they helped fill out all rebate forms for us. Also gave us a bunch of quick user hints on phone features and the online account information available. Although I have not experienced the pain of other reviewers about having to wait, but see the flip side where the staff is fully engaged with you throughout your visit.

Incompetent staff. They have spent most of the time on their own phones rather than providing quality customer service. I wish I could give them negative stars.

Great experience working with Marcus. Extremely helpful and patient. Spent hours making sure we got everything we needed and wanted at a very reasonable price.

I have had good service here in the past, but only having 2 people working on the Sunday prior to Christmas is very short-​sighted. I have been waiting 40 min already and there was nobody ahead of me in line, they have been helping the same 2 customers for the entire time. I have no idea what could be taking this long but it is simply unacceptable. I understand these stores are independently owned so I will be leaving and going to another location a mile away.

Im writing this review from the parking lot of this dreadful place. I came with a friend to upgrade his iPhone 5s to the 6s. I already despise communications companies, so it’s ironic that my complaints are a result of it being a half-​baked retailer with an inept staff and not a corporate Sprint store.
Let’s see… the employee helping my friend initially had trouble accessing the account in question because she repeatedly keyed in the wrong code for about 10 minutes. I’m not sure what has transpired since but it has taken nearly an hour and we still haven’t left.
Avoid this place if you can. This is madness.
**Update: they had ordered my friend the iPhone 6S and it was to arrive in three days. Of course, they still haven’t gotten it.

Horrible store and employees who know nothing about how Sprint works. They completely messed up our account when we went in to pre order the new iPhones. Placing charges on our account that added up to over $ 500. We returned to the store to resolve the situation and was told that was normal for those charges to be added to the account when we pre order by the manager. We talked to customer service on the phone and they told us the store had done it completely wrong. Finally after getting it resolved and getting all the bogus charges taken off our bill, the manager had the balls to tell us he just hooked us up! Um excuse me, you messed us up, not hooked us up. Wasted our time, and made us rethink our decision to switch to sprint from Verizon. And on top of all of this, I have had horrible service, dropped calls, and have not been receiving all my text messages. When I mentioned this to the associate in the store, they laughed and said «wow that sucks». Absolutely ridiculous. Sprint customer service will definitely be getting a complaint email from this new unhappy customer.

This isn’t a Sprint Corporate Store… run…Accessory LG Headset HBS750, which is an older version that I didn’t realize they sold me, broke after 1 month. This store wouldn’t do an exchange but Corporate stated if I had purchased them from their store (Irvine-​Barranca), they would have. You can get a better deal from «Costco» who’ll be opening up Sprint Pickup Kiosk soon… this place is a awful!

Thought I had a good experience until I found out the rep that helped me did something shady and fraudulent. I switched 2 lines of service from ATT to Sprint. Worked with Randy L., who was helpful. He was trying to get me to buy accessories, but I kept declining, because let’s face it they are way overpriced at a store. But he finally said he could get me 2 $ 50 AmEx cards if I bought accessories. So I ended up buying almost $ 100 worth of overpriced accessories (seriously, 2 screen protectors and a case = $ 90), thinking I would be getting $ 100 back.

I am getting the $ 100, so that’s not the issue. Turns out Randy used the referral reward program, citing himself (or someone he knows) as the referrer. I’ve confirmed this with Sprint. The issue is I had already committed to someone else to use them as a referral. Randy did this without my consent or knowledge. He never mentioned the gift cards were coming from the referral program. So he gets to pocket $ 100, plus whatever commission he gets from the sale. Meanwhile, the person who referred me is screwed out of $ 100, and quite frankly I am as well since I bought $ 100 of overpriced accessories I would’ve just bought from Amazon for a fraction of the cost.
For those who don’t know, if you refer someone, when both you and that person register on Sprint’s referral website, both you and them get $ 50 for each line of service that is switched over. I got a duplicate entry error when I tried to sign up, and found out what happened when I called Sprint to question it. It seems fraudulent what Randy did, since he had to sign in as if he was me, and cite himself as the referrer. I doubt Sprint would appreciate that its Store reps are gaming the system like this.

very very bad customer service. The manager over there needs to be fired. i dont know his name but i think he is either mexican or armanian. He is fat and rude. he tries to intimidate people because of his sizes, his own employee told me that as well. I better not ever see him in the st because I want to knock him out for being so rude. oyea he is actually scary because he is quick to call the cops.
I took my phone there because it wouldnt power on. I just got this S3 two weeks prior, the rep there is going to tell me its water damage. My phone just cut off on me while i was watching netflex; no water around. The white strip in the phone to determain if water has got in the phone was still white not red. when they sent picture to the manager he is going to say it water damage. so i was stuck with no phone and just left sprint. DO NOT GO TO THAT STORE ON JAMBOREE BECUASE THE MANAGER IS RUDE AND DOES NOT TRY TO HELP YOU. Go to a real sprint store.
The light skin rep there is very cool tho, its just the fat manager.

One of the better experiences i’ve had at a sprint store. I normally go to the location on the corner of Meats & Tustin in Orange where the wait is anywhere from 15 – 45 minutes (because they are always so packed). I walked in with my new iphone in hand, and they had it activated & synced up with an old icloud backup in ten minutes. The customer service was awesome, they were very attentive, and they thoroughly answered all the questions I had. If you don’t wanna wait come to this sprint store, you won’t be disappointed!

Horrible service! Both employees did not acknowledge me. Even though I walked right up and over to accessories. Waited a while and the employee who was flirting with a customer went on to tell her about rude customers. PATHETIC STORE!!! Head down Irvine blvd to another Sprint store. When I purchased my phone and accessories employee sold me 5c… I have a 5s. They should be more interested in customer service.

Real great personal service! Having trouble at the other sprint store in the District, it was so refreshing to have a rep named Kit help us tremendously.
Canceling my mifi, or at least attempting to a few months back is like trying to cancel AOL. If you know what I mean. They make it impossible. Not so with Kit! Super duper helpful! Would definitely recommend this store to anyone.

The same day we walked into AT&T n sprint store. Night n day customer service with AT&T having 7+ employee ready to help customers. Sprint 2 employes to help.
That’s all.