TLC Allergy & Asthma Associates

I made an appointment to see Dr. Liao to get a test for my food allergies. I was sent paperwork to save time and drove all the way to Tustin to get tested. Dr. Liao came in and looked over the paperwork and told me about the test that I would be receiving then left. Then someone else came in and ushered me out to make another appointment for the test. Really!!! Couldn’t I be tested at the same time? It’s not like it’s some special test you have to order. The only reason I could think of is Dr. Liao needs to make more money from me and the insurance companies so he stretches out your visits. And though I did like Dr. Liao and his staff, I won’t be going back because of this. I believe it’s deceitful to patients and the insurance companies and it makes me question what his treatment will be. Will he fully want to cure you or want you to continue to see him so he can charge you for more appointments?

This practice deliberately scheduled three appointments for what should have been two. With no explanation. I drove 35 minutes, and delivered a $ 15 co-​pay, only to wait 20 minutes for a 5 minute interview where i was told to return for the test itself. The test requires no preparation that i wasn’t already set for. I see this as a tactic to extort an additional payment from myself and my insurance company. Other than the needless extra appointment, the service, facilities, and expertise was excellent.

This review is long overdue. Dr. Liao is wonderful. I have been seeing him for allergy shots since late 2012. About 2 years ago, before the allergy shots really began to kick in, I was suffering pretty bad during my first full-​blown Southern California allergy season. He put me on flonase and another nose-​spray with steriod, which together really did the trick. My entire sinuses were stuffed up so badly, I was missing work, and his staff got me in for an emergency last minute appointment. The nasal sprays brought me relief in a couple of days. Life saver!
Every year, my seasonal and daily allergy and asthma symptoms get a lot easier to deal with. Dr. Liao’s staff will try to get me in for a last minute appointment when I’m suffering, even when they are super busy. I’ve never sought treatment for any kind of skin allergies, just allergy shots for pollen/​dust mites etc.
His staff is great as well, usually they are very friendly and helpful. They’ve helped me to understand how my allergy symptoms are affected by the weather, such as Santa Ana winds. I have been to both their Tustin and Huntington Beach offices, and both are great.

This is regarding how much they charged for the services.
We were told they charge 150 for each test for cash paying patients.
So we paid $ 150 each time we got tested.
Now they sent a bill for another $ 120.00 for the same tests.
We have paid their office $ 651 out of pocket so far for the doctor to tell us to take Allegra. I’m sure he could have easily diagnosed that my son’s case was very minor and it should be just managed with over the counter allergy pills from the beginning. But after two tests and paying for everything on time out of pocket, they are still billing me.
I am certain the services he provided was not worth almost $ 800.

I go to Dr. Liao for my asthma. Unfortunately, having lived in great air quality in quiet mountain towns my whole life, moving to CA has really impacted the severity of my condition. Dr. Liao really cares and certainly does his best to help me control my asthma and has been very helpful in treating it.

I came in with eczema and skin rashes.
The front staff was nice. Dr. Liao is nice and seems very knowledgable. However, he seems like he overcommits himself. It took two weeks to get the initial appointment, and another two weeks to finish all the allergy testing, and I had to go to another office to get one of the allergy tests done. Not the best if you are in an emergency.
On my last visit, he didn’t lay out my diagnosis. I’m still unclear why I have the skin allergies. Not very useful at all.
If I wasn’t referred to Dr. Liao’s office, I wouldn’t have came. Too hard to get an appointment and I was really expecting to hear a clear diagnosis or at least advice on how to go forward with my allergic skin reactions.

Dr Liao is excellent. Can’t say anything but good thing about the experience for me and my two kids.

Certainly the best doctor I have ever encountered. He was extremely pleasant and listened to everything I had to say. Also, he was punctual which I highly appreciated. If you need an allergy doctor, I strongly recommend him!

My family has been seeing Dr. Otto Liao since 2008. Several family members have severe food allergies that lead to anaphylaxis. His office is great! The front office staff have always been courteous (they must have fired the psycho blonde lady mentioned in other reviews) and the office itself is extremely clean. Dr Liao takes his time to explain things well, and his gentle bedside manner helps my children relax. My children have all been through the allergy skin testing panel with Dr Liao and it was remarkably easy and «tear-​free» for them. My husband also sees Dr Liao and feels his care has been top-​notch. :)

I’m shocked and sad to read these bad reviews. We had such a great experience with Dr. Liao. After hmmming and hawwing for years about getting the little tike tested for allergies, I finally gave in and made an appointment. My biggest fear was that the other patients would hear my kid screaming her head off and crying bloody murder as she was getting poked. The doctor sat patiently with my girl and calmly explained to her (and nervous me) what he would be testing for and what the pokes would feel like: just a little scratch and then a slight burn if she was allergic. I don’t know if it was his calming voice or his hypnotic eyes but she eventually relaxed and got through the whole procedure. As the bumps started coming up, the doc studied each poke and explained to us what she was allergic to (and not allergic to): pollen, grass, weeds… just to name a few. Afterwards we were given copies of her paperwork and sent on our way. We love Dr. Liao and would definitely recommend our friends to his practice.