Toys R Us

I love toys Rus!!!
I went there ever since I was a kid!
Buying from transformers, Lego, to video games and snacks!
I was happy! When I was walking in today this store is closing!
So sad that it is closing down!
I got my final purchase is Legos and candy!
All the employees were sad that it is closing down!
But all the employees were helpful too!
Enjoy the final month left!
It was 10% –to 40% on selected things!
Now it’s closed!

Ha, ha, ha! They are having a store closing sale, so that’s worth 5 stars because the prices went down!
Well, even though they are shutting down, the staff was still nice.
What they have left on the shelves are about 100 copies of a Call of Duty game for the X360, DVDs, batteries, and a lot of the same Skylanders figure.
I managed to get a few things before they were all bought out. Totally worth it, even though I should be saving up for the next generation Nintendo console.

So sad to see this store close. 5 more days. It closes on Jan 25^th 2016. It was a great store.

Store closing this Sunday, January 24, up to 70% off the entire store.
Located at The Market Place, on the same side as Best Buy and REI. As my husband and I were checking out this shopping center, we saw the sign that advertised up to 70% off the entire store and decided to check it out.
Unfortunately most of the store has been cleared up. Some items that were still left included skylander figurines and some covers some cell phones and tablets. There were also some video games and some kind of remote controlled dinosaur. There were also a few other larger remote controlled toys as well. But nothing really interested us.
Employees weren’t overly friendly or helpful, but I don’t blame them since these are the last few days left of their job.
In the end, it is sad to see another business close. But I don’t normally shop at Toys R Us and I don’t live in this area. So this really doesn’t affect me as much. Wonder what will pop up in this place.

Today my 5 year old son bought a Zoomer Chomplingz from Toys r us using his gift certificate that he got from his grandparents at ToysRus. He was so looking forward to playing with it and you can imagine his disappointment when it didn’t power on. I bought this from a Toys r us store that was going out of business and gave us a discount, but all sales were final. Due to the store closing the cashier recommended that I buy the squaretrade protection plan in case that the dino didn’t work out of the box. I called squaretrade and they told me that they didn’t cover out of the box failures!!! This is complete B.S. that Toys R us would sell me on a service that didn’t cover my item! Warning to all customers… Don’t buy this warranty plan!

Giving these guys 1 star is even hard. The worst customer service and worst return policies in the business. Their excuse was that I bought the item at a different store so they won’t take a return. Their systems aren’t tied together. How about an upgrade to your systems? Or maybe they should just go away and we can buy toys from places like Target and Amazon.

A real bummer, visited after X Mas with my son and was surprised to see all of the store closing signs as I walked up to the front of the building. This has been our go to toy store for over 7 years now. The stores shelves are pretty much empty it was obvious they were not restocking them. It’s very surprising it seems this location was packed every time we shopped there. I guess our only good toy store left in the area is now Target.

Things have changed around in here. Staff is friendly and they price match with Amazon too!
We lost a toy cat, yes the worst place to ever lose a toy, and after 45 minutes we found it with several employees help.
They did switch their warranty option to squaretrade now. That’s the only downside.

The manager, Stephanie, is such a kind and warm person.
I purchased two tablets from the Huntington Beach Toys R Us. They were giving me a difficult time about returning it essentially I can only return the piece of junk tablets for more pieces of junk.
I called an explained the situation and Stephanie said that of course I could return it.

Tried to return something & they are asking for ‘Government ID’ to input into their database so they can sell it to a third party vendor! They couldn’t even do an exchange or in store credit without ‘valid ID’ as they claim valid ID being government ID.
You got to be kidding. I didn’t give it to them and you would be a fool to do so as well. The manager was doing her best to keep me calm but the policy is outrageous. Do not shop at toys r us. I will be doing my toy shopping some where else.
Oprah would be appalled. 60 minutes would drop their stock if they knew about this.
I’m a reasonable person but this practice is unlawful and needs to be banished.
You do not … I repeat you do not need to provide Government ID to make an exchange or return. Shame on the President of Toys R Us. Really? NBC or Dateline should do a report on this intrusive practice.
If this is the case we need to start asking for the cashiers ID when we make our purchases. Ohhh excuse me … I meant a Government Valid ID. Have we really stooped this low in our society. Seriously?

Great selection, the most organized location I have ever seen in Orange County, found exactly what I was looking for! Only bummer is that they only had one register open. Even so, great store, great service.

I love toys! When I was young, we could not afford any– now that I’m all grown up, let’s just say I spoil myself here and there.
Going to Toys R Us makes me feel like a kid again! The selection here is pretty big and it’s well organized. I did not see a video game section as big as other locations though. Maybe I didn’t look hard enough.
Went it to pick up an Infinity set and was able to price match without any hassle. The store clerk was really helpful. Sadly, when I got home and opened the box, there were two missing pieces. I know it may not be the stores fault, but if the box looks tattered when people return them, maybe you shouldn’t put them back out for display until you’ve checked that all pieces are present. I guess I could say, I shouldn’t have bought a box that was tattered either. Eh, live and learn.

Placed my order via toys R us website. Easy peasy! Received the confirmation that my order was processed and the merchandise is ready for pick-​up!
Got to the store at 7:00 pm. Guest Relations told me to check-​in using the kiosk; which I did. After 10 minutes standing around, looking like a weirdo alone in a kids store, I asked for assistance. Girly boy told me to go to the back of the store to a designated area for online pick-​up.
Got to the «special» area and there was a huge colorful merchandise pick-​up special area and all I needed to do is scan my gold 64 gig iPhone 6 over the QR reader. Poof! 1−2−3! Got an instant confirmation on my phone display that an employee was grabbing the goods & would meet me soon.
Another 10 minutes of waiting and still no help at all. I decided to grab the damn merchandise off the shelf myself. I got to the cash registers and whew a manager was standing there available. I spoke to her about the situation & she apologized for the inconvenience.
The manager advised me the employees are new to the online in store pick-​up & didn’t know about the «special» designated area in the back. She got on the 2 way radio & was told my merchandise was waiting for me at Guest Relations, in front, where I started off 30 minutes ago!!! Geez thanks for the new streamline process Mr. Giraffe!
Well, 34 minutes later, I pick up the crap I ordered online & now writing this 2 star review for awareness! Huge waste of time!!!

I went here to purchase the PS4 game «Shadows of Mordor.» As soon as the lady grabbed the game and attempted to ring me up she told me she had to call the manager because their was a problem. The manager then came over and told me that she couldn’t sell me the game because it wasn’t on sale until 2 weeks from today. This made absolutely no logical sense to have physical copies of the game on display and then tell customers they can’t purchase it until later.
First of all the game’s release date is today ⁹⁄₃₀ as I did my research, second it comes to show the incompetence of the Toys R Us staff misinforming its customers about wrong release dates and turning potential customers away because of their lack of knowledge.
I went to the local gamestop and found it was on sale and ready for purchase further substantiating the misinformed information I was given from the Toys R Us staff. Do yourself a favor, Do not purchase your games here. Instead there is a Best Buy a couple of shops down. Go there and save some time.

Came to this Toys R Us to browse for gifts and pretty much walked out 10 minutes after going in. Just a weird layout going on here, disorganized and sloppy. The employees seemed to just want to avoid customers at all cost unless you were ready to pay. Shelves were half empty and the place looked like a weary warehouse. For all Toys R Us stands for, I didn’t feel welcomed or enthused to shop here. I felt a lot of what I saw available can be found at Targets or Wal Marts. My experience here just encouraged me more to do online shopping. If one of the three employees had even made an attempt to acknowledge me while I was in there, I may have just picked up something but I just refuse to shop somewhere that you could feel a negative vibe radiating off the employees. Until this location revamps its store to be more welcoming and cleans out the staff, I’d suggest going somewhere else.

Turn the AC on! It’s always hot in there. I bought something and then got a call from my mom saying it was the wrong doll for my niece, I walked right back in and went to the same person that checked me out, he of course said «I can’t help you» and I had to go wait in another line that was twice as long and then do the exchange… If you put people at a register they should be able to take car of 95% of the transactions with no assistance… Poor service setup.

This was one of the first stores that opened in Tustin Market Place, and while I remember it being just like any typical toy store I would have to say the workers are much more informed on the items. I will agree with other people who have noticed the store being messy at times, but let’s face it, the workers didn’t knock over those items. Those complaints go out the window as I’ve witnessed bad parenting and I feel bad for the workers who have to clean up another person’s mess.
The workers are very polite, they do their best to make the kids feel special and they don’t try to force you to buy other items. One of the customers in line before me had been rude with the worker and their child was throwing a tantrum because they wanted a toy they saw and the worker was completely polite as it all happened. Soon as the customer left the worker apologized to me, then he offered to gift wrap my items for free.
I ended up having a conversation with the worker and thanked him because I didn’t feel that I should be rewarded for not doing anything or speaking up. I guess it’s a common thing for some parents to get frustrated and take it out on the workers, then he had given me some advice on what to buy for kids who are at certain ages and specific seasonal items that sell pretty well. They also do some pretty neat gift wrapping, which not only saved me a ton of time (I was going to buy the wrapping paper from the Party City next door) but I don’t think I could have ever made it look that nice.
Then another worker showed up and we all chatted more when I remembered that my nephew was going bonkers after seeing that Captain America movie so I had asked for advice on which toy to get him. He asked me his age and instantly knew which one to get for him. I knew he would go crazy after getting his action figure, because boys like to call their dolls something tough, and the worker also had it gift wrapped for free and said it was a discount for being a cool customer.
From what started as an awkward situation quickly became a fun little educational experience, I felt the workers went well beyond their job duties and made what could have been negative into something positive. This is a wonderful little location, they will match prices, the workers are beyond polite, I really felt as if I had special treatment and will gladly go here if I need to purchase any toys or games for the little ones. I really felt like a Toys R Us kid again, I guess I’ll never really grow up.

My son came in for a Razor Rip Stick and walmart had it for less but the manager here rocks!!! And gave him a price match that’s why it doesn’t hurt to ask

Disorganized? Messy? Yes.
So — what bothers me here is the registries. Sure, it’s not a Babies R Us, BUT, they do have a baby section. I came in here to get some stuff for a colleague’s shower, and was astonished to see that there were no automatic kiosks where I could print the register. Instead, I had to queue at the customer service desk. I was helped in a few minutes, but had to continue waiting while another clerk and a customer were exploring baby pools on another computer — the only computer that had printing capabilities.
Not being funny, I knew that the woman wasn’t going to buy the pool right then and there, and instead I had to wait upwards of five minutes to get this register? Annoying.
Also — it would have been useful if the aisles listed on the register printout were actually right…
I don’t have kids, don’t frequent children’s stores, and some items were quite difficult to find. So much so that I drove to the actual Babies R Us.
Unrelated note: there seemed to be a lot of sale/​clearance signs up? Not sure if that’s typical?

You can chain me, you can torture me, you can even destroy this body, but you will never imprison my mind — Mahatma Gandhi
Sidney Reviews Big Box Chains at the Irvine/​Tustin Marketplace Part I
Except at Toys R Us, Mahatma… except at Toys R Us.
A terrible outpost of this once beloved toy retailer. Usually dirty with poor service and a poor selection of materials, there is a reason most of my toy selections over the last few years have either been through Amazon, Target or independent educational retailers. There are times I must come here for Lego sales or to buy a birthday present but I’m never happy about it. Thank God mini-​me is growing up so toys are no longer a necessity (Except Legos. Don’t give up on Legos just to shoot at things son!!!)
And at Christmas time??? Dear God just a San Quentin level type of experience. Enough to make Gandhi himself pull out the hopefully soon to be banned high powered weaponry. I went looking for The Hobbit merchandise at Christmas time for my son and even at 9:00pm the misery I witnessed almost demands Amnesty International involvement. As retailing changes and Big Box chains consolidate and reduce, this is definitely one that no one will miss.
Except Geoffrey the Giraffe of course, he’s kinda cute ;)