Tustin Body Works

I took my car in through their affiliated Mercury Insurance and received courteous attention, timely feedback, and superb workmanship. The rep that was assigned to me, Sondra, was very professional and went above and beyond to provide a very good description of the work done and answered all my «stupid» questions.

Unbelievable customer service and quality repair! After someone swiped my Lexus SUV in a parking lot, I brought my car to this shop because it is Mercury approved and we were aware of their good reputation from other local body shops. The process of leaving my car and getting a rental car was very easy and the repair was completed faster than predicted. My car looked awesome, except for one thing: during the repair process, paint on another area of my car came off. When I pointed this out to the customer service manager Sandro, we reviewed the before photos of my car and confirmed that it had occurred during the repair. Sandro was amazing-​he scheduled a time to bring my car back in, arranged for a rental car, and went above and beyond to fix not only the paint that the shop took off accidentally but repaired a couple of other significant cosmetic issues at no charge. I’m not sure if I’ve ever experienced that level of customer service. Thanks very much to Sandro and the entire Tustin Body Works team!

*UPDATE* Since my initial review, I had contacted an agency that played the role of mediator. I brought my car back to Tustin Body Works with the mediator there and this time around, they were much more professional and willing to work with me to resolve the issues. They dealt with me like they care about customer service and care about resolving issues with flexibility and compromise. They were able to correct the previous job to a satisfactory level. I just wish this was taken care of the first time around as it could have easily been take care of then too.

I must say, this was one the smoothest and best experiences I’ve had with an organization dealing with vehicle body repair. My new Acura ILX was hit in the rear bumper, with a mild indentation, and I was nervous about where to take my car. I’m pretty particular about my car, and very choosy with the decisions I make. However, Ray and his team were amazing! From the day I contacted them to set up an appointment to the day I dropped off my car, Ray and his team of professionals had did not disappoint! I saw their operation first hand when I had my consultation and knew these people were on point. My car was immaculate when I picked it up and they even washed it and it looked factory fresh! I would highly recommend a call to Ray Jarvis for your body shop repair needs. He is a true gentleman and his team are a representation of his business vision. Thanks to the team at Tustin Body Works I can now enjoy driving my ILX with piece of mind.
Ali

Dealing with Tustin Body Works is a breeze. My car’s mirror got scratched up by a trailer and there were some mixed up issues with my insurance and the other party’s insurance. The damage was finally paid by the other party’s insurance but the check they sent was short from the original estimate. Richard Conner helped me straight out the issues and got everything work. I also explained to him that I couldn’t leave my car long as I have newborn to care at home. He promised that he will have it done in few hours. At the end, he had everything done within an hour! And I had a brand new mirror! Overall, efficient and friendly service.

Took my wifes car after a fender bender. Service was excellent as well as the work that was done on our car. Definetely recommend !

I lease a 2015 Acura TLX. While the car is only six months old there has been some minor damage to the front bumper which bothered me. I went to a bumper repair shop in Irvine and I was quoted about $ 750 for the repairs. I then checked with Tustin Acura, my dealer, and learned that they send their cars to Tustin Body Works. A few days later I dropped by for an estimate from Sandro Mondragon, their Customer Service Manager. He inspected my bumper noticed some small blemishes which had even escaped my eagle eyes. He said they could repair the bumper for $ 400! That’s nearly half of what the other shop quoted me.
I dropped off my car on a Monday and within a few days it was ready to be picked up. When I picked it up the front bumper was perfect; really flawless! In addition, the car had been washed, vacuumed, and the tires treated with Armor All! The people at Tustin Body Works were very professional and provided a great service at a phenomenal price!

This is my truck’s 4^th time to Tustin Body Works. Ray and his team had my body repairs done and it looks like new, AGAIN! They kept me updated on the progress and finished two days early.
Well done Ray and the excellent tech’s at TBW! I won’t go anywhere else.

Great shop! Excellent repair work and my car looks brand new. Done in a timely manner. Would definitely recommend to others.

Repairs were fair. Paint didn’t match perfectly. My main issue is theft from inside the vehicle. My wife left a gift certificate inside glove box that an employee stole. Manager was supposed to call back, but no response. I am not expecting a replacement, but at least a real apology. This is the third repair that I have had completed here. Will not return.
Update: Manager called back eventually. He spoke with his employees. They told him that they didn’t take it. Glad that was cleared up.

While not being involved in an accident for many years, both my husband and I each had parking lot fender benders within a week of one another. We took our cars to Tustin Body Works and the experience was great. The inspection, estimate and repairs were all done on schedule and we were updated about the repairs and completion of the repairs regularly. Both our cars look brand new! Thanks Richard the team at Tustin Auto Body Works.

My bumper is saved!!! Thank you to Mercury for coordinating such quick communication with Tustin Body Works, and thank you to Tustin Body for being able to repair my bumper so quickly!
I brought my car in for an inspection and quote on a Monday. Since my bumper was hit, they weren’t able to give me a true price quote, as there could have been more damage under the bumper. Brought my car back again on Tuesday so that they could have her fixed. Got a call the next day telling me the full price quote after they removed the bumper. Friday, I was able to get my car back! Since my insurance didn’t provide a rental car, they even offered to get a rental car for me (for up to 3 days, I believe?). I originally was going to get the rental, but my bf was able to drive me to and from work, so I passed on the rental.
I like how they really keep in touch with you to keep you in the loop and what’s going on with your car.
When I got my car back, she was washed, tires were waxed, and she looked like she was a brand new car at the dealer.
I would definitely recommend this place, whether it’s through auto insurance claim, or non-​insurance related. The people here definitely know wasssssup.

Tustin Body works is the best! My moms car was in a accident. We took it to Tustin body works and after they were finished it look just like new again. The nice gentleman Richard kept me up to date on the repairs. Thank you so much Tustin Body works for the amazing job! You guys ROCK!

RAY, YOU ARE A LIFESAVER!
Headed over to tustin body works, very sad, having a really bad day. Huge scratches on the side of my MDX and i’ve been down about it all week. I just got bought it 3 weeks ago!
Went straight in and Ray was ready to help. He took a look and first cleaned it up. Got one of his people to pop a big dent out, then did some more touch up… ALL for FREE!!!
It looks so much better now and a bystander wouldn’t even recognize there was anything wrong with it!
Thank you so much, Ray! You made my day and put a big smile on my face. I can’t thank you enough!
Come here people!!! Nice to know there are people like Ray in this world. I teared up from happiness after he finished working on my car! :)

I was in an accident a month ago. My insurance company uses Tustin Body Works and I know why! My car looks exactly like it did the day I bought it.
I worked with Richard (who is a hottie) and he was so nice. He kept me informed and was very patient by explaining all the repairs.
I missed my car! I hope to never be hit again but if I am I know Tustin Body Works will be there.

If you have any reason to use a body shop, you can’t go wrong using Tustin Body Works. From the front office girl, who is friendly and efficient, to Sandro Mondragon who is an estimator on the repairs needed, to the end result, done in a timely manner with perfect results. This business is run right.

[Let me say up-​front, I have only used Tustin Body Works with auto insurance claims. I have no experience w/​non-​insurance related transactions.]
I have used TBW on 4 different cars over 10+ years thru Mercury Insurance. From paint damage (a massive keying), to minor fender-​benders, to a huge rear-​ending (not my fault!), TBW has provided me with excellent customer service and quality work every time.
I was so pleased with TBW’s past performance that even though I’ve switched from Mercury to a different insurance company (TBW is an authorized Mercury shop), I asked my new ins co if I could still go back to TBW to fix this latest smash. (Someone backed into my car in my office parking lot & didn’t leave a note… It’s occurring to me as I write this review that I have bad luck in this area!)
Once again, my experience with TBW exceeded my expectations, from start to finish. After I made the first call to report the claim to my ins co, TBW took care of everything else — I never had to deal w/​the ins co again, even though there were significant changes to the estimate after TBW found more internal damage.
Karen, the receptionist, was consistently friendly and efficient. Richard, my dedicated service rep, was amazingly on the ball. He explained everything clearly & patiently, called me with progress reports every couple days, and was always personable & friendly. TBW even finished my car 2 days earlier than they had quoted, and it looks absolutely perfect. The paint blending (and they had do a lot, because of where the damage was located) is seamless. Plus, the work is under warranty for as long as I own the car.
Bottom line, I am an extremely satisfied repeat customer. Let’s hope my car luck improves… But if it doesn’t, I’m definitely going back to Tustin Body Works.

Tustin Body Works and its employees are truly a blessing. They have made a terrible situation of mine more pleasant with their kindness and hard work. I have the worst availability in the world due to my full time and freelance job, and they have been the most accommodating people I have ever known. Most of all, Ray and Richard helped me through the process and returned my car in great shape and timely fashion. I wish I would never have to go through my terrible situation again, but I definitely recommend this place for everyone who needs repairs!

OMG! Man these guys are lame. First when my car was done the guy Kevin came out to show me my car and I assumed he was gonna explain the repairs to me. He didn’t explain at all. I guess he thought the less I say the better. They forgot to put the motor splash guard that goes underneath the car. So I had to go back and leave it again. They waisted my time and I wasted theirs. I can’t believe this is a mercury repair service center. Mercury has really dropped their standards or obviously does not check. I’m only giving them 2 stars because they replaced my headlights with new ones after they told me they would use the same ones otherwise I would of gave them 1 star.

Just picked up my car from Tustin Body Works and think they did a fantastic job. My looks like new! They even have it back sparkling clean! The service was great also. They kept me posted every step of the way. I highly recommend them.