Tustin Nissan

I wouldn’t recommend their service department. I took my car in for an oil change and they took out my in-​cabin air filter and disposed of it (tactic to force me to have it replaced by them?). Even worse is they offered to replace it with another car’s used filter? What type of service is this? I formally complained to the «service manager» and instead of providing a reasonable resolution, he became argumentative! It doesn’t help that I have really bad allergies and now driving without an AC filter. Beyond disappointing. I’m taking my business somewhere else.

SO happy with the service I received here, from Daniel. He worked out my dream car exactly in my price range, without trying to oversell & pitch too many ideas that would scam me out of my money. If you’re looking for a Nissan, this is definitely the place you want to go to.

I Love my Nissan Altima so of course I give her top quality care. I love this location simply because of the great employees that are knowledgable. Can come here for something simple as oil change to anything else and feel secure with excellent service and production. No complaints about my car ever !

Wonderful car dealership! Customer service was excellent I was in and out in less than an hour driving a new car out of the lot! We negotiated a price within my budget and I couldn’t be happier driving my new car! Thanks Tustin Nissan!

Wow, service at this location is unbelievably exceptional. I’ve been burned a few too many times at the other dealership I was going to for many years. Following the recent experience at that dealership, I gave up and threw-​in the towel; wiped my hands clean with the intention of never returning.
I have been stressing about finding a reliable Nissan dealership following the recent experience at the dealership in Huntington Beach last month. Although I am a five minute drive to the dealership I purchased my truck from (Irvine) last year, I refuse to do business with them; too shady for my taste. I was travelling approximately 15 miles to the dealership in Huntington Beach for service.
This last weekend, I thought my brakes were acting-​up. It felt like they were grinding when coming to a stop. I toughed it out and brought my truck to this dealership. The moment I began explaining the issues, I could tell that this dealership was top notch. The service personnel was very professional and understanding. I dealt with Jeff C. It’s unbelievable how accommodating and professional he was. I left the truck there and got a ride home. I figured I had my car to use while the truck was being repaired.
A few hours later, Jeff called and left a message stating my truck was ready. Jeff informed me that my brakes were fine and there was nothing out of the ordinary with the truck. He had me test drive it with a mechanic in attempt to pinpoint the issue. I was able to show the mechanic what I was talking about. The mechanic stated that the noise and slight grind feel is the abs system when coming to a somewhat abrupt stop. He said it was normal. I was so relieved. I usually don’t have to come to an abrupt stop and did the other day when someone cut in front of me. That’s when it happened.
I am so impressed with the excellent service. Jeff did not even bill me! I felt bad having it inspected for free. He even had it washed. Wow! I am definitely bringing my truck here, moving forward. This is the way service used to be before my time, and the way it should be now. It seems to be very hard to find this level of service. Finding service this exceptional seems to be next to impossible; you are better with a note in bottle!
No clue why I never bothered bringing my truck here, considering it’s only 4 miles from where I live. I guess I learned the hard way. I’m definitely bringing my truck here next week for an ozone bombing.

I couldn’t be Happier with my New Nissan from Tustin Nissan! Honestly thought buying a car would be a hassle but the sales team did amazing with getting me in my new car and out of the lot!:)
I give you a thumbs up!
–Austin

i hate going to get my car serviced. i feel like every time i get it serviced the crew are just dying to rip me off. NOT HERE! they were all so nice and explained to me what i would have to get done to my car over time. they didnt try to scare me into paying a fortune to get something done to my car while i just went in for a simple servicing. i highly recommend

After being turned away by CarMax (No Help what so ever) NISSAN was able to fix my car! Thank You Robert for all your help and extra attention. I was so frustrated after leaving CarMax but he did all he could to help me out and even got Enterprise to help me with a rental! Thank you tons!

Got my breaks fix like a week ago someone told me to come here Robert was so professional and quick at first I was scare you know like how most people will go to get there car fix next thing you know every thing is falling a part my breaks are great no problems now

Very great customer service! I commend each and everyone of you! They are all very helpful and greet you with a great attitude. I’m currently buying a car right now and I’m very excited!

There’s one thing I always put off for way too long: getting my Nissan’s oil changed. Even though it’s a quick fix is just one of those little hassles I hate doing.
Tustin Nissan makes it easy to get in and out because you can make an appointment for service, unlike other oil change places. It’s also relatively cheap compared to SpeeDee, where i used to be a customer.
They also have an incentive program where you can earn «service points» every time you take your car in. I like a place that rewards loyalty! And always Check their website ahead of time for specials before you go in for service.
The only reason why I’m not giving this place 5 stars is that, like with any auto shop, they may try to upsell you. So be sure you know what your car needs yourself so you don’t pay for unnecessary services.

Do NOT get a Nissan. Whatever you do. These people are conniving and manipulative. They will do whatever they can to screw you over. First, they almost took my car away from me after first leasing it because they tricked us into signing an extra contract that DID NOT extend the first payment by a month, even though they promised it would. (My fault partially for not reading thoroughly but that’s still messed up.) They literally just lied and because of this I had to borrow money to pay my payment and for two weeks I had not a single dollar to spend on myself.
Since August, when I leased it, I’ve gone through 4+ hours of troubleshooting, dealing with stupid voicemail machines and automated systems that constantly hang up on me JUST to pay my monthly payment EVERY SINGLE MONTH SINCE and none of this works. I have the same duration of trouble every time because their systems are just not usable.
Eventually, once a month it somehow goes through and then next month we have to deal with all of it again. I even went into the dealership, and all they did was direct me to the site, and say «do what you did before, I promise it will work. I can confirm it by looking in the system for you before you leave.» This was after the receptionist called for a Finance person 3 times, who didn’t even know I had been waiting 25 minutes for him. He even started helping the lady that walked in after me, first. I told the receptionist and he switched to me, but never even ended up doing anything to help, because though I tried telling him it DOESNT WORK, he thought all I had to do was pay the payment online, like id done several times, but it just doesn’t work. The Nissan finance website has «confirmed» that my payment has gone through everytime, then by a few days later when it should be taken out of my account, there is no history of my ever making the payment.
I did this, and they «confirmed» yet here I am 3 days later with the payment still not gone through. That was Carlos, the finance Manager. Garett also sucks he’s the one who almost got my car taken away by blatantly lying about the contract that he SAID would make my first payment be due a month later. It was due a month earlier than he had been telling me so I did not have enough money to pay the payment, since I was expecting it to be a month later after I had been paid from my work. DO NOT ASSOCIATE YOURSELF WITH THIS COMPANY. I only gave the 1 star because the cars actually pretty decent, plus you can’t go lower than 1. These people don’t deserve a star even, worst customer service I’ve ever dealt with.

I’ve had plenty of cars in the past, but I must say Nissan has been good too me. I will be in Tustin this weekend and surely will be dropping by. I rode inside a friends Nissan Juke Utility today. It was rather nice, smooth and comfortable. Wasn’t too high off the ground nor too low. I also seen a few other vehicles of interests. I spoke with a rep earlier today, I didn’t get to catch their name for I was in a hurry. But they left such a good impression I’m going back to look at a few other cars and see what my
Options are. But I do recommend everyone to at least stop on in and take a peek as well as enjoy their great customer service.

I was very dissatisfied with my service this past weekend.
I made an 8:20 appointment this past weekend because my car which has 6200 miles on it had two alerts. I got at call at 12:20 after my car had been there for 4 hours saying there was a hole in the tire and that you could fix it but it wasn’t covered by warranty but that the part need to fix my air bag problems was not in and needed to be ordered. I authorized the fix in the tire which took another hour and a half I did not get a call saying that it was done but I cam in anyways because my husband was going to work and I needed my car back even if it wasn’t complete.
I got there they struggled to find my paperwork. They found it and I paid and then they proceeded to tell me that I could bring my car in at a later date and it would take about 4 hours to fix the other issue. Considering it took them 4 hours just to look at my car I do not trust that estimate. I bought a brand new car so I would not have to deal with services and now we are looking at a 4^th appointment in less than 6 months. If you do not have a part for my car that should be covered by warranty I feel like a rental car should be offered and that there should be more to make this right. An issue with my airbags is a safety issue for me and my children and I should not be having problems with my car already.
I have taken my car to Imperio Nissan off of bake 2 times and both were quick, easy, pleasant experiences. I did not have that same experience at your dealership.
At this point in time I would not be able to recommend your service department to others and I question Nissan because of this experience.

My experience at Tustin Nissan was a great one. Although I had to wait a bit because the system was down– My salesman, Brad Tepos had a great attitude and the wait didn’t seem too bad after all. I am happy I have the opportunity to do a leasing exchange with Über and Tustin Nissan took care of me.
I want to thank Brad for making the experience upbeat, and comfortable and I also want to thank John Vigil for your help while signing papers– it really makes it worth your while when you are working with awesome personalities. Thank you!

Came here because I started having car troubles two days ago (car stalling when stopped or driving at a slow speed). This happened to me before in 2009 and it’s a known problem for Nissans (either ecm or crankshaft censor). Guy helping me said I came here in 2009 and got it fixed ($ 0) and that I would have to pay $ 130+ for a diagnostic fee (and if I have problems I’ll be paying for that). Even though it’s the «same» problem, they’ll make it sound like it isn’t so they can make money off of you. The guy helping asked me if I’m having the same problem and I told him yes, but he was trying to imply that they’re not going to fix it on the house (which it should be since it’s a known problem and obviously it’s recurring since it’s happening again). Nissan should own up to their faults. It’s dangerous to drive a car that stalls. I did my homework before going. I’m sorry, but I’m never getting a Nissan again… ever!
I hate writing reviews like this, but I am disappointed.

Below is an response from Nissan to my Unilocal Review. I ended up going somewhere else and getting a car. There are plenty of other car lots to choose from, this one will be one that I will never, ever go to again and will make not to recommend to anyone. HA, as if I would go back to this dealership. Apparently they didn’t read my acronym for their dealership. So I will put it back so they get the point. And by the way they still had the car a week later supposedly. Bait and Switch, yep.
N o WAY
I will go somewhere else.
S tay away
S cam
A Void at all Cost
N ever again coming here.
Hi Kim, We apologize that you were not satisfied with your experience and would like to hear more to see if there’s anything we can do. We will be discussing this with the team as cars should be taken down from the website if they have been sold. This could be a scenario where a customer was looking at the vehicle and the financing didn’t go through but we would need to find out more in order to look into this further. If you would like to be put in touch with corporate customer relations please email your full name and contact information to social@formanautomotive… Thank you for your feedback, it gives us the opportunity to improve. We hope to hear from you and work towards a resolution. Read less

I got my car serviced here a couple weeks ago, and they did an amazing job. I have been to several other Nissan dealerships and they never treated me with such respect as Tustin Nissan did.
I did not even have an appointment to begin with and I know there are always long waits to get your car serviced so I was a bit nervous… but Everyone approached me with nothing but respect and kindness and assured me that they could take my car in today. They even answered some questions I had about the condition of my car before I could even ask.
Tustin Nissan is very knowledgeable and have great service both with the car and their customers. I can’t wait to come back here again! I would recommend this place to anyone who is getting their Nissan serviced. I have never been treated with such respect as a woman who brought her car in on her own! When I got my car back it felt as good as new. Thank you so much Tustin Nissan!

I have used Tustin Nissan service off and on for the last 7 years. I even worked at Hertz a long time ago in the Auto Center and despite the partnership with Enterprise, Tustin Nissan sent business. So it’s only natural that the first place I looked for a new car is at Tustin Nissan. To start off this review was a guaranteed 5 star review based on the service department however the sales department drop the ball.
Let’s get the negatives out of the way. It was finally time to replace my 98 Maxima after an impressive 270k miles. Looking around the sales floor I was expecting high pressure salesman but there was no sales man to be found. After about 15 minutes my friend said let’s go somewhere else. I was determined to buy I already knew what car I wanted but I wanted to test drive. Finally, I found a salesman that seem like he didn’t want to sell a car. He was too laid back and about 2 minutes in to the conversation he asked are you Chinese and that we have someone who can speak chinese. That is so freaking racist because I was speaking English to him. Perfect English in fact I can argue my English was better than his.
Fast forward after the test drive because I waited another 15 minutes to find keys. We went inside to the office to make the deal on the car. I asked how much does this car cost? He started the paper work and asked for my social security number. I asked again what does the car cost? He said hold on and gave me the Chinese speaker rep who could not speak much English. Later I was given the manager who has a Chinese wife. Racist again! That’s not impressive for a white guy with a Chinese wife to be honest if an Asian guy had an Asian wife call me impressed. I sat in the office for close to 45 minutes and nobody speaking English could give me a price on the car. At this point I was pissed. I was asked what I want to pay for the car. I read online to let the dealer give their price first because if you bid too high they will take your deal. So I just asked again how much for this car?
Finally my friend threw out a number that was 40% of the sticker price. Finally the guy showed the dealer cost and gave me a price. I then finally pulled out true car value dot com and showed a lower price car with more options. They agreed to match but didn’t have the color I wanted. They said they will look at other locations and tried to convince me to buy another color. As the research was being done the salesman slight moved the computer screen towards him. He said there was no car within 100 miles with the color and options. I wanted a silver car which might be the most common color. I was bum and left after wasting close to an hour an a half of my life.
I called Nissan Orange. They had 2 cars in the color and options I wanted and will match true car. So sad. Do not buy a car from tustin nissan. I don’t know what I had to do to buy a car. I was basically an easy sale. I wanted to scream take my money but I don’t think they want to sell cars here.
The positives. The service department is outstanding and deserves 5 stars. Great pick up and drop off service. They have a rewards program for their customers. I only get required repair notices and I don’t feel like I am being sold un needed or unwanted services or repairs.
I will continue to get service at Tustin Nissan but I refuse to even make eye contact with another salesman here.

My experiensia fue muy mal con este dealer la peor en my vida para enpesar canbie my bmw 335i X un nissan altima q fue la peor decicion X q los pagos melos dieron como si me ubieran bendido un Maserati altisimos y si se q yo firme el contrato pero tube otra experiencia con orange cost dodge y ellos fueron cinceros y onestos no querian q pagara mas d lo q es en canbio tustin Nissan iso asta lo inposible lo q ellos querian era bender sin inportar despues alos 7 meses bolvi a ir para tratar d canbiar el carro q ellos me avian bendido X q su bendedor me dijo q en 6 meses bolbiera pero q isiera mos pagos a tienpo y q en 6 meses Melo canbiaban y baja ban los pagos pero no fue asi si no todo lo contrario la muchacha q me atendio dijo q no podian aser nada q tenia q quedarme con el carro X lo menos un año pero q si queria otro carro q si podia pero sujirio q lo regresara ala financiera q les dijera q no podia pagarlo y q ella me da ba un carro mas pequeno y con los pagos mas bajos …

Yes, there are 5 stars! There has been a 5 star service department (Teri and Carl), 5 star attitudes, 5 star professionalism, 5 star salesman (Yousef), & 5 star GM leadership from a gentleman by name of Jorge Clue.
I presented to Tustin Nissan because I had lost all hope. I had been completely disappointed and saddened by the poor quality of customer service at 2 «Imperio» Nissan delearships (San Juan and Lake Forest). I Google Tustin Nissan and rolled in without any expectations. I was greeted with smiles and empathy for my situation. Thank you Carl for listening and believing! Thank you Teri (Service Manager) for always smiling and making me feel appreciated as a customer! Thank you Jorge Clue for sticking with me through the process til the end when I turned in my vehicle. .AND DID THE HAPPY DANCE when I left today driving away in my «Sassy» red Rogue.