Vinyl Window Broker

I do not recommend anyone do business with this company, especially if customer service is important to you. The buying process is of course super easy, but the follow up and customer service is terrible. When you call their office, the office staff are clueless, my parents have wasted entire days waiting for their team to come and not show up, the first time for actual installation, even after my parents called to confirm their appointment and asked if someone would still be coming despite the projected rain the next day. My dad had taken the day off of work to wait for these guys and of course, it rained and they didn’t come. The second time they promised to come reinstall a window they broke upon installation, but also did not show up. They are supposedly coming Friday, but we shall see.
When you invest in a home upgrade like windows, you’d expect quality product and service for what your paying. The windows are beautiful and done through Amerimax Vinyl Windows​. However, the installation is sloppy. They remove your old windows and install your beautiful new windows with all the gunk and dirt accumulated from your old windows, don’t even bother cleaning the debris to install your nice windows. The insulation then sprayed in the gaps is minimal, makes us wonder if it will expand and cover the space between the window and the framing and provide the utmost energy efficiency. Although thrilled with the look of these windows, definitely take your money elsewhere that provides not just a quality product, but also excellent customer service.
Also if you’re going to finance the windows, don’t do the HERO Program if you want to be locked in a 15 year debt. They do have a financing program with similar interest rates as HERO and if you make your payments on time, you’ll be done a lot sooner, depending on the plan you choose. I give them 2 stars because they did have a great sales rep come to the home and they did a good job, and the quality of windows is great. The follow up, and installation is horrible, I wish I would have checked out Unilocal before going with this company. Lessons learned.

I would just like to say. The guys came here on time. They did a fast and professional job with the windows. I love my windows and could not be happier with Vinyl Window Brokers.

WORST!!! WORST experience ever, What started off as a ok experience became a nightmare. wrong windows, overcharged leaking windows and the worst ofice manager ever. Please do not waste your time and if you do avoid John, Mike and the office manager Kayle as they are clueless

So this is an unfortunate posting. I have to say that we were looking to replace windows in our home that was built in 1990. We called several places and Unilocaled everyone. We found Vinyl Window Brokers to have decent reviews and the sales guy was pretty good. Their motto is to «cut out the middle man».
We had the windows installed, very fast service and and good results. We were happy with the service up till we had an issue.
I called in May because we had a window that had moisture inside it. I was told they would get back to me. I called a week later saying no one has called and could you please come repair or replace the window as summer is coming and that sits in the master bedroom on the western side of the house. So i wont bother with the ugly details but over 20 calls and nothing! The bottom line is that Vinyl Window Brokers is the middle man and they are waiting for a representative from the manufacture to come and check out our window. Why would your motto be cut out the middle man when you are the middle man!
I guess i should have done more research or just replaced the windows myself. This is horrible service!
Robert

They have continued to call. My husband spoke to them directly regarding the previous incident and told them NOT to call again. They ignored this.
I have answered their calls at least twice more, both times telling them that they were NOT to call again.
The solicitation from another company on this review should represent just how seedy and aggressive these companies are. Do your homework.
We have had the work done by a local company, so this chapter of home improvement should be closed.

Had great experience with vinyl window brokers! The installation and quality of work was excellent! I’ve recommended to friends and neighbors, in which case some have had their windows replaced, their representative Mike was very helpful and professional and has a heck of a presentation!

I recently purchased my first home and let’s just say it was a bit of a fixer upper.
Now, did I mention I’m a first time buyer? Needless to say I was a bit strapped for cash and thought beautiful new windows would be totally out of my budget.
Enter Vinyl Window Broker & their amazing HERO program !
They walked me thru the whole process, my sales rep Mark was awesome as was the gentleman who helped me with my HERO program financing.
I was shocked to see the negative Unilocal reviews as my experience was really great all the way around.
Thank you Vinyl Window Broker for your knowledge and patience with a new homeowner like me!

we had our windows installed ⁵⁄₁₁. it was seriously so quick and the financing was easy. Im VERY happy with my choice, my house looks amazing! !

These people call you over and over to the point of harassment. The name of the company is Vinyl Window broker. They got my phone number off of a referral from the California State HERO program. I have asked them not to call me multiple times over the last year and they refuse to lose my number. I have call blocked them but every time I do a phone reset they continue to call. I am actually going to go into my cell carrier account right now and call block the officially. They literally call me so often that it stresses me out.

They don’t respect «No solicitation» signs ! Or their door to door ghetto sales rep can’t read. They looked very sketchy, and unprofessional with baggy clothes and the criminal types. The flyer with the sales reps name is sloppy, like it was written with a crayon or something. It looked so sketchy I had to Google them online making sure they were legit and not burglar casing the neighborhood. They were peeking into windows of my neighbors. I don’t mean to judge but they looked very ghetto. They mind as well be burglar casing houses. I haven’t done business with them, but their first impression and other reviews no thank you. I hate solicitors.

Great Company, our experience was fantastic. From our very first impression it was great, we met a gentleman at our door promoting their work. We then received a free quote and the great thing was that there was no pressure. We decided on the windows we liked and in a couple of weeks we had our new windows. The installation was just what they promised great workmanship with no hassles. I recommend them to everyone out there !

Poor workmanship!!! Detail works are shotty, windows are still dirty no matter how many times they clean and wipe down. Only took me one time to clean after they left. Seems like they are cheap on caulking too, will be expecting leakage in raining season (gonna have to go back and recaulk myself). Not all windows are level, seems like they think their eyes are better than using a level when they put window in. They don’t paint, so if you get bay window built, it’ll look unfinished and shotty. The entire crew accept for the foreman are either lazy and or inexperience. Overall, they are way over priced for their poor workmanship. I recommend going with the chinese contractors, they are cheap and you get the same windows and same shotty workmanship. (That’s right you know exactly who I am when you read this line, Vinyl Windows, because this is the truth! You are poorly representing Atrium products. Also, I flipped the latch on the screen door that you said couldn’t be done.) The only reasons why I give them 2 stars is because they are at least willing to address your complaints, somewhat.