Wells Fargo Bank

Could have a few more tellers. The wait time is getting worse. But I must say the tellers that are working the windows are very pleasant to do business with. But, I must add, come on Bankers you can afford to hire a few more people, just to make it easy for your (us) customers.

I love this bank. Being a business owner, I’ve dealt with a lot of banks, but never banked with Wells Fargo. I’m not sure why, I just never did. I was cashing a check one day, and was approached by a banker here named Dee. He gave me his card, and I decided what the heck, I’ll give him a shot. He ended up opening an account for me, personal and business, a credit card and has helped me manage my credit and money ever since. Dee is great! If you’re going to bank anywhere, go to this Wells Fargo and ask for Dee. He’s so kind, professional, funny and takes care of things quickly. Which is my favorite part, I’m in and out. I’m in sales myself and it’s very hard to close me, but he was so genuine and knowledgeable, it just made sense with him. I would recommend Wells Fargo now because of him. He deserves praise and recognition for his hard work. Thanks Dee!

I have been a customer with Wells Fargo for 18 years. Rarely do I need to go into a branch but I had to this time in order to deposit a large check and set-​up two IRA’s.
When I inquired about the interest rate on the IRA’s the person handling the transaction chuckled, made some comment that led us into a different conversation, and never did provide that info. Tried looking it up on their website to no avail. I realize interest rates are extremely low, but their’s must be embarrassing if they can’t share the information on their website. I did a quick Google search for best IRA interest rates and Wells Fargo doesn’t even make the list.
Almost 2 hours later I left with no IRA’s and a TEN DAY HOLD on my check. I requested that they expedite the hold (you know, in the name of customer service maybe go out of their way to assist an 18 year customer, and call the other bank to verify funds like they used to do back in the good old days,) and they treated me like I was crazy. Wouldn’t budge. Guess they needed to refill their coffee. I have never bounced a check, nor has a check I deposited ever bounced over the 18 years so a TEN DAY HOLD is ridiculous. As I left the branch my impression was they thought of me as some evil-​minded check-​kiter, not a VALUED 18 year customer.
The truly irritating thing is I called their 800 number and I asked «What if the other bank clears my check in two days, will I have access to my funds?» and was told that the 10 day hold would stay in place unless someone from the branch intervenes since it the branch that determines the hold. In other words, they could have my money for 7 days before they release it to its rightful owner.
Once Wells Fargo decides to grace me with my funds I will be closing all my accounts and taking my money elsewhere. I’ve heard good things about Ally bank, so I might try them out.
After reading some of the other posts I must say that Wells Fargo in general does try to surreptitiously remove money from your account from time to time. Too many transfers in a month from savings, falling below a daily minimum (not an average), depositing a Canadian check are some of the reasons they tried to abscond with my funds. This is irritating since they don’t tell you they are charging the fee, it just shows up in your account statement. Then you have to waste your time calling them to get it reversed, and the fee they charged would wipe out any interest I earned since they pay about .25% interest on a regular savings account.
FYI: The Wells Fargo branch on Main Street in Irvine is smaller but the people there are more customer service oriented.

I am always impressed with the professionalism of the employees at Wells Fargo, this branch is no exception. They go the extra mile to solve problems and meet my needs.

This bank is a rip off! Did everything they advise for me not be charged their monthly fee and yet they still charge me!
One they refunded me my Nov. fee cause it was covered and then for Dec. they didn’t do what they were suppose to and they ended up charging me the monthly fee and can’t do anything about it. SERIOUSLY!!! How does that work when I was refunded the month before and everything was correct then you would charge me the next following month?
This is ridicules! Bank with a CREDIT UNION your safer with your money there instead of a bank like this! I’m closing my account at this so called BANK, more like thief!
AVOID THIS BANK!!!

I love this location. The line is short or manageable and they always have enough tellers working. On one occasion, I had to add a living trust to my account and the personal banker took his time and made sure he crossed all the t’s and dotted all the i’s. I’m sorry I forgot your name, but thank you! The service is excellent here and consistently so! I also come here so I can have an excuse to visit IN N Out. The center itself can be hard to get in and out of during peak hours.

My ass has never been kissed so much than in this place. I cannot believe the service. This place gets a 6 star… seriously the ass kissing was almost laughable but very well done. I have a new opinion of Wells Fargo and I’ll be coming back again.

Absolutely the WORST branch ever. I’ve been a customer with Wells Fargo for over 10 years, and have been to several branches throughout California, Colorado and Nevada… this one is the absolute worst.
They do not care about their customers. They simply pretend to try to do things for you and then come back with «well we did everything we could do…»
I had some overdraft charges that even the banker admitted were not my fault, it was the Wells Fargo computer system that messed things up with my account. So he printed out my bank statement, and went to his manager to see if «they could approve the overdraft reversal.»
They didn’t. They gave me some lame excuse about how the computers changed and its out of their hands I should call customer service blah blah. So I looked at the banker and said «seriously? I deposit about xxxx a month» and the banker said «oh well I wasn’t aware of that before I spoke with the manager…» Like wtf? How did u not see that when you pulled my bank statement?
They told me to call customer service to see if they could reverse it, which obviously, they did not.
So needless to say, I was pissed and was about to cancel my accounts… but I decided to give them one more chance and go to the Wells Fargo that I normally go to which is by my house, and they were able to handle all my overdrafts and issues I had.

I really hate going into the bank, but I have to say this is one of the best one I have to go to. They never ask to many personal questions and Samantha is super nice and professional.

Sam (Samantha) was super super helpful. I am glad she helped us. Very professional and caring.

You will go inside this branch asking yourself «this simple task shouldn’t take long for this large bank with several staff members milling about» and you would be very wrong. Always slow and more interested in selling you something or getting you to sign up for a credit card you don’t need rather than taking care of the things you’re asking to be taken care of. I like Wells Fargo but this branch is terrible not to mention the location (Tustin district) is a nightmare for people trying to just get in and out parking wise. Go to a different branch it will save you time even if farther away.

Every time I come, little to no line and the tellers are very helpful. No complaints here

My account got hacked. Notified wells Fargo immediately. Told them the info on the bogus withdrawal. Had to open a claim for the $ 160 told it would take 10 days. Got a new account number. The following day 2 more bogus charges, same vendor, same amount. Had to open 2 more claims. 10 days later 1^st claim got paid but they have lost claims 2 & 3??? Need to make an appointment to see a banker. I did nothing wrong, I am inconvenienced with no regard to my time. Keep the $ 320, I will never use wells again. Thanks to orange county credit union. 1000% better. I place auto loans for a living, wells fargo just cost themselves 10’s of thousands of dollars. Revenge is best served cold.

A bunch of fake employees that sound like robots and are over doing it with there latest lesson in customer service. A total laughable joke. Tip to the bank. Hire smart people and empower them. A customer should not be asked the same questions 5 times by 4 different staff.
Total fail

Seriously, I think I am a fan of Wells Fargo now.
They are TRULY a nice bunch of folks over there.
Impeccable customer service.
They ALWAYS ask me if there is anything else they can do for me.
They are always really enthusiastic.
Seriously, the customer service and friendliness is unreal… but wait, it IS real!
Chase is my #1…WF is my #2 and I love it!

I love Elizabeth’s review on this Wells Fargo but I don’t think giving them a 1 star for their location is very fair. True, the District is the most ridiculous plaza I have ever seen and whoever approved the parking and entrance layouts and design should be tarred and feathered but this particular Wells Fargo is the only one I’ll go to in the area for the following 2 reasons.
1. Where Elizabeth thinks this location is the worst ever, I find this location very secure. One of my concerns is walking into a bank and having it held up. That is something I would rather not experience. This bank is probably the worst bank you can hold up and any bank robber who does even the most basic of scouting can see that a quick and easy escape is just not possible here. True, coming here during lunchtime is a nightmare so don’t come here during lunch, any other time of the day is fine and walking in knowing that this bank will never be robbed is a very reassuring feeling. I’m not even sure why they have security glass at the counter, its really not necessary here.
2. While some banks have a very formal, stale, quiet and sometimes creepy vibe wne you enter, this Wells Fargo branch is bright, airy and has a laid back cheerful feeling. Alot of this has to do with the younger, enegenic and friendly staff. They are all super friendly, helpful and polite.
If you’re a Wells Fargo customer or thinking of becoming one, come give this branch a try. Ask for Chris and you’ll get excellent service with a smile!

I like this Wells Fargo. Of all banks in the area, this one employs the highest ratio of attractive young women to work as tellers. That’s a plus for me.
All I do is retail banking though, so I’m not a hard man to take care of.

Yeahyeah, a review of a bank on Unilocal is pretty weird. But this needs to be known.
The one star is purely for the absolutely horrendous location of this Wells Fargo. Don’t be mistaken. This is not a quick, convenient, 5 minute ATM stop. You might even pull your hair out while idling in parking lot traffic.
I’m sorry I have to give you one star Wells Fargo, but you carry the curse of the District; which is: the terrible terrible parking, confusing intersections, and insane amount of congestion.
** Main point: DO NOT, under any circumstances, come to this shopping center during peak hours (lunch time, etc).
It took no less than 15 minutes to exit on to Jamboree (south) after a quick stop at the ATM. Similarly, it took 15 — 20 minutes to exit onto Jamboree (south) after a lunch at In n Out a month before.
And just so you don’t think this is a fluke, it takes 12 minutes to go from Chick Fil A to Park Avenue because the line of cars gets infuriatingly backed up.
If you’re thinking about just cutting into the line from the lots in front of Whole Foods or TJ Maxx, think again: the women who spend their days buying uppity groceries and useless discounted décor for their home, and who are now completely exasperated at having to sit in a car line with little progressive movement, will NOT yield to let you in.
I speak from experience. Eight rude cars passed by before I got so frustrated as to the lack of courtesy, that I just shoved my obese SUV into line. But such driving is not for the faint of heart.
Oh the bane of suburban life.

This is my favorite Wells Fargo branch in the Irvine area. Their employees are friendly, professional, and do their best to help you quickly and efficiently.
The employees at the other branches don’t really compare to this one at all! Especially the one that’s located at UCI…

It’s kinda weird writing a review about a bank branch but I felt that in this day and age, service, whether good or bad should highlighted and publicized.
I’ve been a Wells Fargo customer for several decades and I’ve visited many a bank branch. Up until this branch opened, I generally used the Irvine branches in Woodbridge, Heritage or the little business branch on Main St. near Jamboree. The Woodbridge branch is weak in business services but the folks there are nice and attentive. The Heritage branch is a good all-​around location with competent staff but its location is not as convenient. Regarding the little business branch on Main, the less said, the better. I have nothing good to say about it. The management and staff there can’t find their «checkbook» with both hands.
The new branch in the District at Tustin Legacy is almost as good as the Heritage branch and has been improving. I started going there because It’s closer to where I live. I have been pleasantly surprised with the quality of their services. Their business services still leave a lot to be desired (we finally had to close a business checking account to fix a fee problem that the «business specialist» couldn’t figure out) but they do try hard.
That’s good in my book. Check them out.