Ty Ty Nursery

Purchase 2 Palm trees in May 2015 sale they had back then we had a big party the end of July. We never received our trees! We purchased to 12’F to 16’f tall and finally a year later paid for we had to pay extra for delivery of 02 6’F tall trees! Yellow leaves 2. In 2014 we had a 9f tall. It died in winter. Despite all protection care. Instead of return it they offer 02 big one for 1200 for the price of 1. We were so happy and it turned to a nightmare, like we ‘re bagging 4 free

Well, TyTy wrote to me and did send replacement plants for those that died. I was pleased that the plants were replaced, even though it was two years after my previous order. Better late than never. The plants are in their beds, and I will wait to see how they do. Hopefully, these will thrive and bear fruit eventually. I do appreciate the replacements from TyTy.

DO NOT BUY FROM THEM! I have emails and tickets that have NEVER been replied to. The tree came in looking dead and they said that is normal, which is bogus. 6+ months later it still looks like we are trying to grow a dead stick.
Save yourself money, stress and time and go elsewhere… anywhere else.

Simply stated this company is a fraud. They misrepresented the product in their advertisements. I ordered two black bamboo plants with an 8 inch ball that were supposed to be 6 foot tall. What I got were two dead black bamboo plants with 8 inch ball and maybe three feet high and no growth. I have had bamboo before and I know how tough they are so I planted them and followed the instructions and 6 months later nothing. I disputed the charge with Chase Presidential Credit Card (who by the way is not customer friendly), and I cannot get a replacement or a refund. Ty Ty’s response was give it time. Well I do not see a resurrection of these plants. In a few words Ty Ty are liars, thief’s and they SUCK.

Bought two trees which looked and were dead. I owned a plant nursery at the time.
I planted them anyway. They wanted me to ship them back to GA at my expense — they can go to hell.

March 28, 2015: Ordered 7 Frost Proof Gardenia
March 30, 2015: Items shipped
April 2, 2015: Plants arrived while I was already in the garden so I immediately opened the boxes and followed their directions (as well as followed common practice for planting dry root plants). I immediately noted that 2 of the 7 didn’t look so good.
April 23, 2015: I emailed them: «Thank you for the gardenias. Two of the plants arrived with some yellowing of the leaves. Those 2 plants have gone on to die while the rest of the order are thriving well despite all being planted in the same bed with the same conditions.»
They responded: «Thank you for contacting us. Our records indicate you have not quite had your plants in the ground for a long enough period of time for them to pass through transplant shock. We advise to give them until the end of June to leaf out and wake up out of dormancy.»
July 3, 2015: I emailed them: «I have waited past the end of June to allow the plants to leaf out and wake up out of dormancy. The plants are still dead (leaves all fell off and stems are dried out and brittle). Will you please replace them or refund me money asap.»
They responded: «We are very sorry to hear about your plants possibly perishing. We intend to help you out by replacing those for you. Before doing so we will require some information. Please visit our website and fill out the replacement application located at the bottom of the webpage under Customer Service, in which will be titled Replacement Application. From there you will click the Download button, and very shortly after will pop up the Replacement Application. Once you have filled in the application with all the needed information we are asking for, please mail it into us so that we can process it for you. Thank you very much for your business»
Here is a link to their onerous and expensive return policy

Here are some highlights:
–must download, fill out, and mail back to them a 3 page application (
) along with the original order form.
–It can take up to 30 business days to receive your replacement notification postcard response from Ty Ty Nursery.
–Upon receiving your replacement approval notification postcard the customer will need to send the plant material requested for replacement along with a check for 25% of the value of the plants being replaced (minimum $ 20.00) to Ty Ty Nursery. I have to send back the dead plant at my expense? I also have to pay $ 20 shipping to get the new plants?
Rather going through the replacement application process and expense, it will be cheaper and easier for me to find another vendor to replace my plants. The time I saved was used in part to write this honest review of my experience.
Follow-​up:
The vendor contacted me by email offering to replace the plants after seeing my review. I respect that and have changed my rating to reflect their consideration. They indeed sent me new bare root plants. Sadly, those plants did not survive. Furthermore, the plants from the original order that did well initially did not survive the winter. They were buried under 3 feet of snow for 2 weeks over the winter. While the temperatures were not so cold that Frost Proof Gardenia couldn’t survive, I think being encased in snow did them in. In the same bed I had some Frost Proof Gardenia from a local nursery out of 3 gallon pots. They all sufferered a little damage but still survived.
Bottom line: TyTy treated me fairly in the end. Bare root gardenias do poorly compared to potted plants.

Been coming here for years. Their selection is average. They do have a lot of knowledge about the plants though. Called them up to ask if they had Washingtonian Palms, and they said they had some that were 3 to 4 feet. Drove all the way from Lake Blackshear to find out that they had only one that was about a foot and a half tall… Not cool, bruh. Another thing, don’t bring your dog with you. Last year I brought my dog and it was jumped by their dogs that were loose. I don’t have a problem with them having loose dogs, but they could have warned me about their dogs being loose, since it is a business and all.
We’ve bought many plants from here and none of them have died. The workers are pretty nice and seem to know a lot of the plants they sell.

TyTy Nursery is an extremely poor operation. The website was funky, but they have so many products that I thought they might be on the up and up.
The grapevines I ordered came basically bare of all roots. I planted them anyways to give the benefit of the doubt, but after more than 2 months, I have no buds and the stalk is brown under the bark.
When I reported this issue on their website, they referred me to a form on their site to USPS MAIL an application for replacement plants. I attempted to send a scanned copy of the application and all required paperwork to them via email with a picture of the dead stalk of the plant I received and they shot back that their site states that they require the application to be mailed. There is no reason other than that they «state» it must be mailed.
They also want 25% of the cost of the original order in the form of a check in order to get new plants shipped to me. I didn’t pay shipping in the first place, so why would I give them more money for what may possibly be another round of dead plants?
Poor business model and terrible customer service.
They may provide a great in-​person experience, but they need to get out of the online realm as they definitely don’t know how to provide a good customer experience for those who are ordering plants from a distance.

I am a mail order customer, so perhaps it is different for local customers. If you’re trees/​plants live, you’ll like them. If you have to deal with customer service for a replacement: forget it!
Update: We had a call from a representative who seemed genuinely interested in correcting our negative experience. As promised, he sent out a replacement for the dead tree, and even gave us one that was a year older – to make up for the lost year of growth. We really appreciated the excellent customer service. This has completely turned around our experience with this company. Thanks for doing the right thing!

Very very bad customer service, they cancelled my order after charging my credit card. When I called to find out where my order was, the customer service rep sounded stoned or drunk and couldn’t even repeat my oder number back to me properly. Anyways, I guess I’m glad they cancelled my order because from the sounds of the reviews I would have been let down or ripped off. If I were you I would shop somewhere else. I hope I get my money back! I wish I could give zero star rating.

I didn’t even want to give a one star rating for this place.
Although it was several years ago, I did order two palm trees from TyTy Nursery; one of them was a Mexican Fan Palm and the other was a Windmill Palm. I will point out that I do live in Minneapolis, so most people might be thinking I’m crazy to attempt growing palm trees here. When the palm trees had arrived, they were incredibly beat up. After about a month of trying to nurture the plants back to health, the Windmill Palm tree died. Some might say it was the cold weather here that killed the windmill, but during this time period it was still summer, a time where we see high temps in the 80s and lows in the 60s. As of today (5 ish years later) the Mexican Fan palm is still alive but it has been through many problems. The plant grows only 2 – 3 new fronds each year, it has not gotten any taller since the day I received it (which I suppose is somewhat good), and it never seems to keep more than 3 fronds at a time; sometimes the palm only has 1 frond for months at a time.
Yes both of these palms were put in pots and the Mexican Fan palm is brought inside every winter in front of a south window. Admittedly at first I thought these problems were strictly due to trying to grow palms in Minnesota. However, a year or two after ordering from TyTy Nursery, I ended up finding a young Mexican Fan palm here at a local garden center and a young Bismarck palm here at Home Depot. It is incredible how much better these two palms are doing compared to the two I bought from TyTy Nursery. The Bismarck palm has grown a bit taller and always has 5 – 6 fronds at a time with 3 or 4 new fronds growing a year. In addition, the newer Mexican Fan palm always has 6 – 8 fronds at a time and constantly sprouts a new frond every couple of weeks.
Besides for where I bought these palms from there are no other differences in how I have attempted to grow them. All four palms were planted using the same potting soil, fertilized with the same palm fertilizer, planted in pots, taken inside during the winter and put outside the rest of the year, and receive the same amount of light. In addition, I made sure all palms were root bound because I know palms love that. I’m still not sure why none of the palms are growing much taller, but at least that means I will be able to keep them longer without having to worry about them growing too big to the point they can’t come inside. Maybe I somehow found a way to make palm trees dwarf?
Overall, I honestly believe the palms I received from TyTy Nursery were not grown nor handled with care before I bought them. I did try asking for a refund or to be sent a new palm from them, which at first I was told was okay as long as I fill out some complaint order online and mail it to them, but to no surprise TyTy Nursery ended up saying they can’t do neither because they shipped the plants outside of the recommended hardiness zone.

Only place in South Georgia that I could find a clumping variety of bamboo. Regular bamboo shoots off new bamboo in all directions and spreads quickly. Well this type is a nuisance and is very hard to control. We live on a golf course and I wanted a bamboo privacy wall beyond the pool area yet I knew the golf course superintendent would be very concerned about the word «bamboo» near his grass. TyTy nursery delivered the bamboo and 9 years later my bamboo wall is 30 feet high and has not spread but maybe 2 feet from original base. Non clumping bamboo would be over the tee box by now :)

I wrote a negative review of this business years ago,(which is the one from 2014), this is now Feb. 2016 and I should have updated instead of what I did, But to let you know why I am writing this wonderful review. Phil from Tyty nurseries reached out to by email and asked if they could make it right, Asked me to give them another chance and gave me a gift certificate against the previous disappointment I had had-​I am PLEASED to report, this shipment came in a timely fashion and everything looks beautiful. Please be aware that this company ships bareroot, they pack with a water rentention gel product and shredded paper so open outside. Always a good idea to unpack carefully, quickly and put everything in water. All the smaller plants have green on them so I know they are alive and I am very pleased, I hope to be a great customer of Ty Ty Nursery for years to come because in all honesty, they have some of the most unique items you can find and their prices are good!

It would be nice if Unilocal could give out 0 stars… Shame on me for not reading the reviews before ordering with them. Their customer service is horrible and I guess I am fortunate compared to others that our plants were never even shipped out (we were waiting almost half a month). Upon cancelling, customer service was rude enough to say that I couldn’t be pleased, or had no idea what I was talking about… So we’re making sure the order is cancelled through our bank.
I would avoid this place like the plague.

Ordered nine grape vines at the time they recommended. Planted them and waited for them to start growing. Their directions for planting were terrible. Well not one of them grew at all. I have contacted customer support repeatedly. I went threw there replacement application process but have gotten no results.
On another order I ordered a seven foot tree which they charged extra for. Well they decided to cut the tree in half to fit it into a four foot box. The trees are growing but all but one of the blackberries I ordered died.
Stay away from this company!!!

I ordered a magnolia tree which arrived in 1 ½ months dead. There site says it arrives in 2 — 3 weeks. There customer service is also terrible. They dont answer the phone half the time and when they do the workers have no answers. They say you can request a «replacement plant» but there practice is terrible because they want you to mail back your dead plant. So, it would really take like 3 ½ months to get your product which most likely would be in the same shape as what you recieved the first time. I have been trying to request a refuind,

Wow, these guys have been getting negative reviews for years. Add that to their cheezy ass website, and I am just amazed that they are in business at all.

Read the reviews and stay away from this place.
I ordered 4 small palms… when I took them out of the box they were wilted, brownish frail looking and so small that I thought 4 plants were one plant.
After 2 weeks one died. I took pictures and sent an email and was told to give them some time — this seems to be a common theme after reading below. After severale emails back and forth I was told to fill out a form, send it in along with 25% of the cost and the would eventually send a new one. Well all of this for a palm that cost only $ 15? Not worth it. I nicely requested that they simply send a replacement and they refused. I will never do business with them again. I’ve now disputed the charg on my cc and hopefully they will go after them.

Receive a DOA tree and when we called for an exchange we were told to plant it and give it a chance and if it
doesnt grow download return application and send in and wait for a confirmation. Received a letter that we are
out of region and cannot refund. First of all the tree arrived DOA, if it was alive and died then it would be on
us, but it was dead when it arrived so its not my fault. The person on the other end was not professional and
just wanted to sell me another tree for $ 55, when I already paid $ 69.00 for a dead tree. After telling him that
I was not satified he mumbled words and then I said forget it, not doing business with you and then he really
showed his pesonality and hung up! This company is a scam and the district attorneys office should look into
this business practice that is robbing consumers.

Dead plants received. Nursery refused a replacement. Careful shopping with this place.