Vivint, Inc.

This company never did anything to fix our problem yet they still want money. Well they aren’t getting a penny from me. They voided the contract by not servicing us so I will be filing a lawsuit against them. I know I am not the only one.

RUN!!! Viviint does not care about you, their customer service is not up to date on problems with your system. I had a battery go out, purchased new batteries, called customer service spoke to Ben, he kept talking over me, long story short sensor broke or rather had me push circuit board back in this little tube which was hard to do, and it should not of been. He told me there was no wrong way to do it, well could not get circuit board out of tube which now my system on the main door of. my home will not arm! There is a right way to do it. Now have to bypass my system to get other doors armed, while main door unarmed. They were going to send me a new sensor which would take 10 working days, I explained I do not like being unarmed, to overnight it they would not. Called back and demanded a supervisor, which took about 15 minutes to go through their screening, he was going to send a representative and would have them call me! We’ll guess what no calls!!! I called back today had to talk to two different people and the last guy was going to get someone to call me today! Guess what? Nobody has called me… I tried to cancel my service since this is not my first problem with Vivint, found out they had locked me into a 4 year contract. I had lost my husband and felt I need a Security System and since the equipment was already in the home I purchased I had it activated. I am so sorry that I ever got mixed up with this company. In December of 2013 they took out two payment without notifying me that they had failed to take pmt for November. When I called the girl was rude and cold and said well then just forgot about November so they took two months out inDecember. She had no compassion, I am on fixed income and taking two months out at one time especially when they never informed me of their error. Their service is terrible but they have no problem debating your account. I did tell the representative today that just as soon as this contract is up I will be canceling service! I will start notifying them by certified mail 3 months prior to contract ending to end my service. If I have any problems with this I will post again and I will contact the Attorney General and the BBB. I am seriously going to get away from them as soon as I can and I hope anyone looking into a Security System will do their homework and do not get taken like I did.