Cvent

I wish I could give cvent 0 stars.
After inquiring for more information about their event services (a harmless act I thought at the time) — they have emailed me once or twice a week for more than two months even though I have asked them multiple times to remove me from their mailing lists. I even tried emailing and calling a few people to get removed from their lists but they continue to spam me. I’m starting to think that no one actually works at this company — it’s just a bunch of automated robots that don’t even provide actual services or customer service of any variety.
DO NOT USE CVENT and DO NOT GIVE THEM YOUR CONTACT INFORMATION! (Unless you want to hear from them every single day about their useless products until you die.)

I participated in one of their product demos in October, with the promise of a $ 50 Amazon gift card for my time. Here we are in early February, and still… nothing. Despite dozens of emails exchanged, every time it’s a new excuse. These emails are spread out over MONTHS:
Email 1
«Thanks for touching base with us. We work directly with Amazon to fulfill our gift card promotions but I’d be more than happy to send a note to our marketing team to ensure a quick fulfillment. I’ll get back to you soon with an update.»
Email 2
«Just got word back from my marketing team. They’re adding you to the next batch, there was an error on our end, my apologies!»
Email 3
«It should be emailed — please check your spam folders regularly as we have heard people finding the gift cards there.»
Email 4
«Actually these gift cards are the online promotion codes and are delivered directly from Amazon — but since we last checked on the 3^rd of January and my marketing rep mentioned that there were errors on our end, you should receive it in the next few weeks once Amazon can fulfill your order.
I do apologize for the inconvenience here!»
Email 5
«I do apologize for this inconvenience and trust me I have tried to get everyone on the same page. This is the latest update from my marketing team:
„Person 1 said it’s in the fulfillment group that says fulfillment Jan 17^th, but she’s not sure if that means they should have been fulfilled, they’re in the process of being fulfilled, or behind. She’s checking with Person 2, Person 2 is in India, so we should get a response tomorrow.“
I apologize but that’s the only update I have thus far.
I will keep you posted!»

If I could give less than one star, I would! The company I work for uses Cvent’s services and they have the worst customer service ever! I’ve left 3 messages and haven’t received a call back yet. There service level agreement states withing 2 hours and this has been on-​going for 2 days!

Met with an event specialist to plan and begin developing an event website as well as to better understand all of the components that Cvent has to offer. The specialist was very knowledgeable and helpful. It was a great training/​meeting.