Pandora

The best Pandora! Unlike Springfield, Fair Oaks or Pentagon, this location has the best customer service. A lot of people come into Pandora expecting instant assistance. However it’s impossible when there’s so many customers all the time!
Overall, Josie is the best saleswoman ever! Even when it is extremely crowded, Josie’s spirit and knowledge for every piece of Pandora jewelry is the reason I will wait for hours. She helps pair charms or rings with symbolism. All the other employees are amazing too. Sarah is always great as well!

The manager is lazy and doesn’t assist her staff. A line of customers she could be assisting instead she designates herself as the greeter.

If I could I would prefer to give NO STARS as my rating.
If you don’t care to read my rant, just know this.
DON’T GO HERE.
I went in for the very first time with my friend to purchase two bracelets for each others birthday gifts. The girl that helped us had to be the most awkward person I have ever encountered in my life. I’ve worked in retail for years and I’d love to know who trained this girl on her customer service qualities. She made us both feel uncomfortable and just weirded out with her body language, and questions. Who asks «so how long have you guys been friends for… Is this like a little friendship bracelet type thing?» in the most uncomfortable manner. When we finally were ready to pay, I don’t understand why she did not do TWO separate transactions, and when I asked her to she told us she could just split the total in half for two separate cards. She charged my card first, then when she swiped my friends card, APPARENTLY she said it declined. She said she would try it again, but said that for some reason she needed to swipe MY card once again. When doing so my card was then declined.
After calling our banks, my friends card that was initially claimed to be declined, the bank said that there was nothing wrong and it should work just fine. MY card however had the chargers and money deducted from my account immediately, and after trying to swipe a second time, it locked up my card as an anti-​fraud protection. The girl said that there was nothing she could do and insisted that no charge had gone through. We left empty handed with my card locked and money taken from my account. It had now been 4 days and NOTHING has changed. I have been going back and forth with Pandora to release my money and they have failed to do so, of course every step of the way reassuring me that it was being taken care of and that they did nothing wrong.
They had told me the issue would be resolved by today.
As of this very moment, my money has still not been rightfully returned. And I have to validate all of my purchases from that day in order to unlock my card. NO BRACELET. Wonderful.
WHATEVER YOU DO. DO NOT TRUST THESE PEOPLE.
A CHEAP BRACELET IS NOT WORTH THE TROUBLE.
GIVE ME BACK MY MONEY.

The Tyson’s Corner, VA Pandora store has the worst customer service, it was bad enough that I will NOT shop there again and neither will my parents or 4 other friends of mine. This is not an isolated event either, every time (at least a total of 6 visits) the service has been horrendous, the waiting time for someone to help us out is at least 10 minutes or more and quite annoying when you just want to purchase a gift card, use a gift card to buy specific beads, or pick up a bracelet that was left for 2 weeks because it was broken and it was not repairable.
My most recent visit on February 1 was to pick up my bracelet that had been broken and was simply coming in to pick up a new bracelet since mine was not repairable. This is about the only positive thing I can say about the store is how easily they offered a new bracelet because the clasp was broken, but picking it up was a darn mess! I walked up to the cashier who was helping someone else checkout and the manager (Artie) was hovering behind her. I asked the manager to help me and explained what I needed but she said I needed to wait for a designer to help me… she wasn’t doing anything other than hovering behind the different girls working the floor (BTW, her name tag sported the words «DESIGNER» instead of her name). Once the cashier was done ringing up the people, she asked if she could help me and I went to hand her my receipt and asked to just pick up my new bracelet, but the manager Artie came around again and said I needed to wait because other people needed to be helped that were here before me and that they had been waiting 20 minutes. I asked her why she couldn’t help me, her reply was she needed to monitor the floor and make sure her designers were helping customers. The store is not that large and her people are not incompetent, I don’t understand why she made me wait instead of just helping me herself. So again I waited, it was probably 15 minutes of standing there near the cashier waiting until it was finally my turn. Artie had walked by me numerous occassions and said just another 2 minutes, then she would go behind one of the designers and watch them do their job and just stand there.
When one of the designers finally did get to me, Artie proceeds to walk up behind the girl checking me out and just stood behind her watching her as she works with me. If I did not know what micro-​managing was, I would know now without a doubt! This manager was literally doing nothing but patrolling your tiny store that is visble in every direction from the two checkout stations. She could have easily checked me out herself when I first walked in but I am guessing it was below her to enter my information into the system and just hand me my new bracelet without incident. Artie spent more time explaining to me why she couldn’t help me and how it was almost my turn than the young girl did checking me out. Once I was finally helped it was not even 3 minutes from start to finish. I had my receipt, I gave it to her, she checked the size, got my new bracelet, then checked me out. DONE. The manager could have done that as soon as I walked in. WHY DID I WAIT? because the manager needed to «patrol» and bother her 4 employees on the floor helping other customers.
I am so disappointed with Pandora… my parents had a similar experience when they went to use Pandora gift cards, after their experience they have sworn off your store and will now only buy your product from Jared’s Jewelry. Two of my friends also had a awful experience just buying gift cards and had to wait forever, just to buy gift cards. That is the most idiotic thing I have heard. Perhaps the problem is management there but you have lost quite a few customers to the awful service provided.

Was there yesterday to get my two bracelets cleaned. When I picked them up they were just as dull as before. Not pleased at all! Also, the salesperson was not friendly. When I told her that I needed to get my bracelets cleaned she looked at me nonchalantly and said, «I have to see an ID first.» I inquired as to why she needed it. She said it is their policy to make sure no one else could claim my bracelets. I proceeded to tell her that I have always gotten my jewelry cleaned there and at other Pandora stores and have only had to sign my name next to a photocopy of my bracelets. By this time, the salesperson got a stern look on her face and insinuated that I wasn’t telling the truth. I told her that I didn’t mind giving her my ID, but wanted to make sure that she consistently asks for ID from everyone. I don’t mind showing ID to friendly sales people as I have nothing to hide. However, the salespeople at this store need to be customer friendly. By the way, that same salesperson was friendly with me when sold me a charm two weeks ago! To make a long story short, I won’t return to this store. Will go to the friendly one in Fair Oaks instead.

Really pleased with the customer service I received today. The clasp on my bracelet wasn’t working properly and I took it in hoping to get it repaired. They could not repair it so they replaced it, on them, with no hassle at all. Then the sales girl offered to shine my bracelet in the machine and told me to come back 30 minutes later to pick it up– they take an ID and xerox your bracelet with the ID to make sure nothing gets lost. When I picked up the bracelet, It looked brand spanking new– ooooooo, shiny! I ended up buying a charm and the girl was patient while I looked and decided what I wanted. Overall I was very pleased with my experience here and will be back!

One star is too high.
Several weeks after the fact, I am still trying to think why the counter girl decided that the exchange due to size for my daughters Pandora bracelet was really a sale with the other items I bought it. I see no logic what so ever it but did not catch it at the point of sale.
My wife saw the receipt and asked. Net result was that I had to drive another 70 miles to get my money. The staff/​managers general demeanor,. comments and body language was that ‘it sucks to be you. Too bad.” Not happy. I got my money back. Not going back and now have heard that there are better stores selling this stuff.
I took the district managers name and number but have no interest in calling Mr D. Thank you Christine.
Shame on me, shame on you. Down one customer.