Barr Poindexter & Chang, DDS

I went through several Dentists to FINALLY find one that I could actually trust.
I had severe problems with a molar that OTHER Dentists thought should be pulled.
Dr. Poindexter is very patient and will answer your questions and not leave you guessing…
I highly recommend this office.

Dr. Chang is simply the best. I starting seeing him almost 11 years ago when I was living in Union City. I have never had anything but good experiences. He’s a true professional that you can trust and his staff is wonderful. They have treated me like family and have helped many of my friends over the years.
8 years ago I moved to Los Gatos, but I still drive up to Dr. Chang’s office for my cleanings and appointments… Because I want the best!

Very bad. They don’t even know how to do filling right. After the filling, my teeth got a lot of pain. It turns out that the filling was so bad that it killed my nerve inside my teeth. Because the nerve dies infection comes and now I have to do a root crown. Extremely disappointed …

I’ve been a loyal patient at this dentist office for nearly a decade, but I haven’t met with an actual dentist here in more than 3 years. This is not because I stopped going, but because the dentist is either too busy or not in the office on my bi-​annual checkups and routine cleanings. What gives? Is this even business-​legal?

I had a great first visit. I’m going back in march to get a full check up. Dr. Barr was so nice! He has 40 years of experience and it shows

You know you have a great dental office when you look forward to visiting the dentist… and you go 3 times in 1 month.
I had been looking for a new dentist for some time, and found this place on Unilocal so decided to check it out. I made an appointment with Linda (office manager?) and she was able to accommodate me the very next day due to a cancellation.
My visit ended up being with Dr. Chang. He’s precise, professional and took the liberty to explain everything he was doing with my teeth and why. I thought it was great that he was so up front, because obviously i couldn’t ask. =]
So what really caused me to get off my break from Unilocal was Diane. She was my hygienist for my 3^rd visit for a teeth cleaning. I told her to get loose and i didn’t mind the pain if it could be a good teeth cleaning, really digging in there into my gum line. Is it just me or do other people like getting their teeth cleaned too? What impressed me was that she knew which side I usually sleep on, and which side I usually chew on. just by looking at my teeth and gums! Now… that’s IMPRESSIVE!
I am not kidding when I tell you to come here. I’ve been talking about my dentist so much to my sisters, they think I’ve joined a dental cult. But seriously, come here! Everyone here is at the top of their game (I’ve met 5 people there so far) and are very friendly, courteous and communicative!

This is the worst dentist office I’ve been to. I came here because of the Unilocal reviews. I did my first visit back in June. All they did is the X-​ray and basic oral checkup. This is the basic preventive service covered 100% by my insurance, which they also confirmed during my first visit. Today, August 4^th, shockingly I received a bill from them, charging me $ 250 for this basic free service. Also, during my first visit, the doctor told me I need gum treatment and the frontdesk said it will cost me $ 1,000 dollar without insurance, with insurance, I will «only» had to pay $ 200. I was highly doubtful that I needed this service. So I went to another dentist instead where they charged me «nothing» with my insurance and they said I didn’t need a gum treatment so I never returned to this greedy dentist after my first visit. Whoever thought about going to this dentist, you better think twice. Very greedy place

Dr. Leon Chang is the BEST! Our family went to him and we miss him since we moved! Took me 1 ½ years after moving away from Union City to go back to the dentist. lol :) We still talk about how much we miss our Dentist Dr. Chang! He was very professional and caring… especially if we had a. He always fixed our problem and did a good job at it! They are actually all good at this office. Have seen most of the dentist here and ritually went to get our 2 a year teeth cleaned by the dental hygienist which I thoroughly enjoyed. Can’t remember her name as this post is way long over due, but she was the best! From the receptionist Linda and all the front and back staff we were very pleased and our family loved coming to the dentist. Now how often do you hear that? :) They are all super friendly and courteous!

My wife and I recently retired and moved away from the care of these great people after over 20 years. You are truly in great hands here and I cannot compliment them enough!

We had gone to the Fremont Dental Group for years, but after so many problems over and over with them, we decided to look for a new dentist. I looked up some online, found out who accepted my insurance and decided to go with Dr. Poindexter. I loved him the first time I went to him! He’s quiet and serious, but he knows what he’s doing and he gets it done right the first time! I love the office staff, especially Heather! They always make me feel welcome and remember who I am and any problems I’ve had in the past. I appreciate that the front desk always remembers who I am even when I make a phone call to them, and they’ll squeeze me in when I’m having a problem. Very clean and organized office! I’ve been going to them for a few years now, and I’m so glad we switched!

I was on business travel to Northern California when I chipped my front tooth at the airport. I could not cancel my business trip, but I also could not attend meetings with a front chipped tooth. The office agreed to get me in first thing in the morning — and this is after trying several other dentists that were not as willing to help. Thanks to 1800 DENTIST I got this dentist office contact information.
Dr. Poindexter does an amazing job fixing my front tooth and I made it to my meeting in time.
I have a great dentist down in Southern CA — so I know how hard it is to find a good one. Thanks to Poindexter, the office staff, the dentist assistance, and 1800DENTIST for giving me a great place to go that puts a smile back on my face.
If I lived in the area, I would not hesitate to make this my regular dentist.

My mother has been a patient of Dr. Chang for about year. She has a low tolerance for pain. The range of services sought has been regular check-​ups, cleaning and a crown.
PROS:
1. Dr. Chang is highly competent, friendly, patient, and explains what he wants to do. If Dr. Chang isn’t in the office, his dental partners are highly professional, competent and nice too. The entire staff is a pleasure to work with.
2. The office doesn’t up sell its services or scare you into getting costly dental work that is not necessary.
3. They are open some Saturdays.
4. They offer a senior citizen discount.
5. Dr. Chang is fluent in English and Cantonese.
CONS: Prices for cash paying patients are not the cheapest but I believe the quality justifies the price. He does accept insurance.

When we first moved to Union City and went to this dental office, we had a little bit of a glitch with this place. They accidentally cancelled my appointment and when we went there on our scheduled time (after have already taken off from work and driven all the way across the bay to come there), we had to wait for a few more hours in the office to get my turn again after the hygienist were free. But other than that first misunderstanding, our experience here have been okay. We come here twice a year for our routine cleaning. They can schedule on Saturday appointments as well, which is very convenient for us.
Dr. Barr is really nice and friendly, he gave me a very detailed consultation about Invisalign and answered all my questions. When I went in to have my night guard made, he also was there to make sure everything fitted the way it’s suppose to. This place is nice, clean, and close to home. They always call to remind you the day before your appointment and overall is a great dental office to do routine cleaning in.

Went here twice. Nice people, but they don’t tell you your co-​pay before you go through with the appts they keep reminding you about. They didn’t tell me they used up my dental coverage the last time I was there, so I ended up having to pay for the cleaning I didn’t really need out of pocket.
Also, the dental assistant who was supposed to clean my teeth went on an early lunch so they asked to reschedule my appt to a few hours later. I couldn’t, so they found someone else to do it. Apparently she was glad to since I had to pay it in full. The actual dentist just took a quick glance at my mouth & I was done. My mouth didn’t even feel really clean. So not worth the $ 120+ they charged me. I haven’t been back since & I don’t plan to. Found a better place.

I’ve heard nothing but good things from this dentist office… from coworkers and from Unilocal… but I am less than thrilled by my experience. I tried to transfer from Warm Springs Dental (too far of a drive). I asked the front office at Barr, P and Chang if my records needed to be sent over and the woman specifically, said «no».
I scheduled an appointment online but the system didn’t work. I took a day off work to find that I did NOT have an appointment. Granted, the office did call my cell phone and left a message but I check my messages too late.
However my insurance doesn’t cover Xray if it was done within 5 years! The xray was not necessary! I could have easily (and willingly) picked up my old files or had them sent over. $ 144!!!
I hope to resolve this issue and return to Unilocal with a good news update. If not, my husband and, I and our family will move to a different dentist office that is not so wasteful.
—-
Update:
I just called the office and the issue was quickly resolved. I was not charged the $ 144… however, I still think it is wasteful to bill Delta Dental when old records w/​in the 5 years is just fine. If there is a reason for this, then I would like to hear it.
Looking back at the actual visit itself: Chang and associates did a routine exam, cleaning, and an xray. Dr. Chang was a good dentist himself… a Logan High graduate. He told me what he was doing in my mouth, shook my hand and was off to the next patient. My teeth cleaning experience was also good. The dental hygienist was careful, thorough, and I never experienced pain. I love a fresh mouth! However, the magazine in the waiting rooms could improve. I like a variety of reading material… not just parenting magazines. How about some National Geographic Traveler or the Economist?

Had I Unilocaled 4 years ago, I probably would have given them at least 4 stars but it seems that the past 4 years this place has lowered their standards of patient care. I work in the medical field and they do not honor the Patient care standard or mines.
I was a patient of theirs since I moved to Union City at the age of 14 and never had a complaint. Until a few years back. I noticed that they had allot of staff turnovers, allot of the girls openly complained about how hard the doc’s were and some of them reflected it in their attitude.
I was really surprised by the front desk grinch who acts like she owns the office because she’s been there for decades, started demanding money when I would check in for my appointments. I have never come to a dental office that would say How about you just give us $ 100 and if there’s a balance, we will mail you the bill… or «So it looks like you MAY have allot of work done so just leave us $ 150 and we’ll figure the rest out later» … um… aren’t you supposed to do some work before you just take my money! DAMN, I’m not even in the chair yet!
Then she turned bill collector when I had a balance and called to schedule an appointment for an abscess that had developed from a filling that Dr. Chang did (twice because the first just fell out the same night he did it) and she said, well, if you pay your balance, I can see about getting you an appointment! I was shocked! I have an emergent situation and all you can tell me is pay me and you will see! needless to say, I didn’t want to find a new dentist since Dr. Chang knew my history and I was worried that I had, had this a long time so I paid the bill only for her to book my appointment a week out.
Simply disgusted.
So I came in for my appointment, told her I want all of my records and my kids records. I saw Dr. Chang and he gave me antibiotics and said, Oh yeah, you will need a root canal now. GREAT! More money in their pockets… but it would never happen.
I left with no intentions on coming back. Thank God I didn’t because I have now found Dr. Joy and her office is amazing! She will be doing my root canal, did an awesome cleaning on my teeth and hasn’t bugged not once about any patient portion being paid on the spot.
She also found that 3 of the fillings this office did over the years were not done correctly, I have two fillings with cavities under them, and one where they left old amalgam filling and just covered it with composite probably just to charge my insurance for a filling that was not needed!
Its a shame that this office has become the disgusting place it has but my family will never be back, and I’m also referring all my extended family and friends who come here to my new dentist! I’d advise you to do the same!!!
Oh and by the way, dont trust that they have checked your insurance to make sure you are «in network» if they can bill your insurance… you will be told «we take your insurance» I found out after calling my insurance that they had not been «in network» for years thus charging what ever price they want to me and I’m sure many other patients who were under the impression they were in their network.

I’ve always had bad experiences when going to the dentist. I’ve had three different dentists in the past five years. The last dentist seemed like she wanted to add more dental work than I needed just to get insurance money. Yes, that was lame.
I decided to go on Unilocal and read what people were saying about the dentists in my area. Thanks to all you Unilocalers, I decided to give this dental office a try.
I called in and asked if they took my dental insurance. Once they verified my insurance, they scheduled me for an appointment and I was seen within a week’s time. I was impressed. I went to appointment and the staff and dental technicians were super friendly. I saw Dr. Leon Chang and he was great. Very forward and extremely knowledgeable. He didn’t try to «up-​sell» me on anything I didn’t need.
I highly recommend going to this dentist office for your dental needs.

You can rarely expect a checkup and cleaning to go as well as mine did today with Dr. Chang. I hadn’t chosen a dentist in my area yet and so I found him on Unilocal.
They fit me in to a cancellation, and Lynda the front desk staff was so kind and smiley and seemed to really enjoy her job. The dental assistant was quick and efficient with the X-​Rays, and Dr. Chang was calm, knowledgeable and not condescending as he explained things or answered my questions.
I loved the fact that he had no qualms about explaining prices to me, and different options. HE DID NOT UP-​SALE! That in itself is worth five stars. When I asked about teeth whitening, he gave me several options to fit different time frames and budgets.
I had had some work done in Argentina where my husband grew up, when I did not have insurance and Dr. Chang complimented the great work the dentist had done, and was really honest about what a great deal I had gotten. He was just very down to earth and straightforward. I really can’t say enough!
The hygienist for my cleaning was the nicest one I have ever had. Talking to me the whole time and checking in often to make sure I was o.k. She did a great job.
What a great team they are there!

I highly recommend Dr. Leon Chang for any of your dental needs. He’s easy going, masterfully skilled, and compassionate to his patients. I went in for an emergency and he took good care of me, fitting me in his busy schedule even when I did not have an appointment.
Dr. Chang is the mang!

These folks were more than happy to accommodate me on a day’s notice, which is worthy of a bunch of stars alone. As far as the quality of the work, Dr. Chang has great numbing skills, a straightforward and professional bedside (chairside? mouthside?) manner, and a calm, soothing voice. I almost didn’t mind that he was straight grinding the funk out of my grill (or in professional terms, eradicating my decay — learned that shit today, holla). I totally needed it too. It was close to painless. The man knows what he’s doing.
Apparently this place has been around for a long time, but it looks like it was either recently upgraded with décor, or it was just timeless from the jump. Totally off topic and irrelevant to the quality of their work, but the chairs are made of the most buttery soft leather. I would be happy to get a root canal just so I could take a nap there.
The staff is nice too. I can see why people keep coming back.