O’Reilly Auto Parts

Small local place with very good prices compared to other auto parts store. My favorite part is if you place an order for a part you’ll get it that same day or the next day and they call you when it arrives. Again prices aren’t bad at all.

Elba was very very courteous and helpful. I asked her if she knew any tow companies that she would recommend (didn’t go with them, because they wanted their kids college tuition for a tow) and she gave me one that they have a relationship with. She was definitely a welcome bright spot in this frustrating time that I have had to deal with my auto issues. You have definitely made a fan out of me. Keep it up!

Once again, I disagree with my fellow Unilocalers. I experienced really good customer service. I bought a replacement light bulb for my headlights and an employee even helped me fully install it in my car! Thank you, O’Reilly!

Was not greeted when I entered the store
Store looked clean overall
Sales person just looked at me without asking if I needed help

Tried calling and all I get is a pick up and hang up… that’s what you call lazy. you can at least say please hold and I don’t mind waiting for a bit. It’s 4:30pm and I know it’s not even close to closing… LAZY CUSTOMER SERVICE

This location is just your average auto parts store. Nothing special about it. The prices were reasonable in my opinion. I came here on an early Saturday morning to buy an oil filter tool to remove my oil filter and decided to purchase the rhino ramps so I wouldn’t need to struggle while looking for jack stand points. The price for the rhino ramps were well within reason versus ordering them on Amazon to save a few bucks but have to wait a few days.
I would come back again if I needed anything right away. But if I could wait, I would probably do a little more searching around at other retailers for my auto needs.

Overall, this place is good, but more of this positive review goes to the Regional/​District Manager who helped me when the store refused to assist.
Details:
–Purchased new car battery on ¹²⁄₂₇.
–Put in my vehicle, but realized it wasn’t the battery that was wrong (Battery draw while car was off which is why my battery tender did not change the charge on my original battery).
–Took car to dealership to have power draw issue repaired.
–Took purchased (And charged) battery back to O’Reilly on ¹²⁄₃₀. Refused by the store to return it since I already installed it into my vehicle. Advised the staff that I wasn’t aware of this policy and that no one told me this when I purchased the battery. Asked what my options are they advised: «Bring in your old battery the next time BEFORE you replace it so we can test it for free, but otherwise, you’re stuck with the new battery (That I don’t need).»
So I’m out $ 148 until I called the District Manager/​Regional Manager’s phone that is displayed on the front door of the store. He called me back within 6 hours of leaving a voicemail before their offices were open! I explained my story and my lack of awareness on their policy. Advised that if someone would have told me I’m stuck with this battery (At the time of purchase), if I install it, I would have probably taken the extra 10 minutes to drive back and have my old battery tested. I asked that I was willing to take partial blame in this since I did know they offered free battery testing, but now I have a battery that I don’t need and no one at the store told me of this policy when I purchased. I also mentioned that any store who advertises «Customer Satisfaction is our number 1 priority» should consider other options for customers in these situations.
He agreed reinforced their mission to achieving high customer satisfaction (And he delivered on that too!). He advised he already spoke to the store manager and told her to accept the battery for a full refund! He reinforced the policy moving forward to ensure I was aware and I’m happy to say that I’ll continue shopping at O’Reilly for my auto needs. Went to the store later that day and returned the battery in less than 5 minutes for a full refund.
It’s unfortunate that I had to escalate to the DM/​RM (Only reason I couldn’t give it 5 stars for the review), but in the end, they proved that the customer satisfaction is their number 1 priority. Big thanks to the District/​Regional Manager that assisted me!

Had to replace a headlight. The staff was friendly. I fave the make and model of my car, they looked it up a got me what I needed. Now my lights are perfect and I’m ready for the crazy storm about to hit the area

Just stood in line for 10 minutes with parts in hand to buy as 2 employees and a manager worked with 2 customers. The manager took a phone call and decided to go on a part search instead of ringing a person up in front of her.
So I left.
Poor retail management skills at work. Second time here, second bad experience. Last time here.