Pacific Sales Kitchen & Home

This review is for the delivery and installation service. If I could give negative stars, I would. I understand that this is not the pacific sales company, but it is a third party company they chose and contract with for installs and delivery; so it directly reflects on their company. I warn you, do not use this company, They do not call their customers back. They will not work with your schedule to deliver & install. They are rude when they come to your house. They will damage your items and don’t deliver everything you bought from the store and try to keep them. If you want to know the play by play, keep reading!
Here is my experience with them:
First when I tried to schedule the install the first time, I called 3 days in advance to confirm the day and request a morning delivery since I am unavailable in the afternoons. Nobody answered the phone at 11am; I left a message. By 3pm, I still hadn’t gotten a call back so i called again. This time someone picked up and I was told that they cannot guarantee a morning delivery but she would put a note in for me; she also said they would call the day before to tell me what 4 hour window they would come. We get a call the night before at 5:20pm saying they were coming between 1−5pm when i specifically told them we would not be available afternoons. So my husband called back, to which we get another answering machine since they close at 5pm. Seriously? Fine. We left another message on voice mail. The next day, 11am rolls around and still no call back. So, I again called them. I spoke with the manager, and after several rude exchanges, was essentially told that there was no way to schedule a morning delivery and that I should just return the dishwasher if I wasn’t happy with an afternoon slot. they were not wiling to work with me at all; they «were not going to schedule their day around 1 woman’s schedule.» Mind you, I live 5 minutes from the union city best buy.
Upset, we contacted the store and was reassured that they would talk to and the dishwasher was to be delivered in the morning. Only to be told later that their manager, they would call the night before to see if morning was confirmed. Sound familiar???
Fast forward. No call night before. Then next day, they call at noon (not morning by the way) telling me to empty everything out from under sink bc they will be arriving in 15 min; apparently these lazy workmen don’t do that. Shall I roll out the red carpet too? At this point I just want to get it over with like pulling a bandaid off fast. They arrive with the dirtiest work boots on and the worst attitude as well. No introduction of names, company, what their business was. Just barged in front door. Refused to remove shoes or wear booties, refused even to entertain possibility of cleaning up as they left, or offer an explanation why they were refusing; just spouting, «I have rights.» In fact they just spouted some rude comments, turned around (as i was still talking), and told his assistant that this lady was gonna have to reschedule so load it back on the truck. RUDE. (Later I was told his name started with a V and ends with an L)
Lastly, once the appliance arrive, the gasket on top was torn and dented on the side; they even kept the $ 20 extra hosing and extension cord for the dishwasher install pack (which pacific sale insisted on selling us that we didn’t need), and didn’t deliver or bring it. What a horrible experience. All I can say is, I know where NOT to buy any more appliances.
The only saving grace was the twin brothers who came to install the second attempt were very professional and competent.

I wish I can write 2 separate reviews. The sales rep, Wing was awesome with the purchase process. I purchased 3 appliances with Pacific Sales, dishwasher, refrigerator, and electric stove. For the Sales team’s review, I would give a 4 star.
The refrigerator, and stove were delivered on time and installed fine.
Here comes the issue — the installation of the dishwasher. The installation guy demanded the water to be shut off for the entire building (this comes as a surprise). My condo is in a complex obviously, and I cannot shut off water for the entire building without going through HOA, and notifying other tenants. We suggested to turn off water for my unit, and that is not good enough. In addition, I was never informed that water needed to be shut off for the entire building in order for them to install the dishwasher.
The dishwasher was delivered but never installed. They refused to install it! They never hauled away the old non-​working dishwasher either. I called customer service to request a refund for the installation costs, was transferred to the store where I spoke to Wing. I hope the refund process goes through smoothly, or else I will take away their 4 star review for the sales team.
From reading other reviews for Pacific Sales, sounds like their 3^rd party installation team needs to be reviewed.

Bought gas range, refrigerator, dish washer, and microwave oven on Jan 23^rd as I saw the deal on
and went to store to see the items before buying. Ismael helped us and matched the prices as on
I was thinking I am buying at Best Buy There was package discount of 10% and free TV offer with purchase of Samsung major appliances totaling $ 2,499 or more. The TV price was deducted and 10% promotion was applied Thanks to Ismael
On 24^th we decided to change the order as we want to get different refrigerator and dishwasher and went to store again Tom helped us and updated the order. Tom assured us we can make changes to the items in the order as long as they are not delivered
Dishwasher, Microwave, and Gas Range were delivered on 28^th. No installation requested so dropped off the items as is in the boxes
On Feb 3^rd we noticed prices dropped significantly on
website Called store and asked me to come to the store for price match. When went there David was not ready to price match and had all excuses to avoid price match to the current price. Finally gave the refund but didn’t give the free TV offer or discount as initial invoice was not clear with prices and discounts in it and told to talk to manager about it
Refrigerator was delivered on Feb 3 and installed They did excellent job.
On Feb 4 called the store and Hashem was not eager and told to come to story as he wants to go through each item When went to store he was not ready to consider TV offer or discount and finally gave partial discount though at
free TV offer is available Price match is not what Pacific Sales say and stand by it from my experience And better to buy on
as deal is much better I bought at store as I was thinking buying at Best Buy In the invoice the discounts were not clear not only to me but to them too If they can’t price match with their own BestBuy prices they should stop advertising price match guarantee

My review is for David and his knowledge of all the appliances in their store. I purchased a laundry set and whole kitchen — double ovens, gas cooktop, dishwasher, refrigerator and also a washer/​dryer combo. David knew his stuff! He even joked that he had a photographic memory — I believe him! he even knew model numbers off the top of his head. He was not pushy whatsoever, he answered my concerns with solutions or gave me options of other products that fit my needs. I was so impressed that I returned the washer and dryer I bought from another store (which had horrible customer service, no product knowledge and crappy delivery fees) and purchased the ones from Pacific Sales. It also saved me on a $ 170 delivery charge that I decided to upgrade my cooktop! Thanks David!

The BEST part: David Martinez is one of the best sales person that I have met, very professional and helping. The purchase experience was fantastic.
The WORST Part: Pacific West Installers. Stay away from them if they’re assigned as your installers.
They came over to replace the OTR microwave and noticed the tapes have come off the vent and were asking $ 200 plus to replace the whole thing.
Called the builders and I was told that to install the replacement Microwave the tapes needed to come off anyway and needed re-​taping after installation was done. There was no need to replace the whole vent.
These guys probably are either sham or not trained properly to do the work.

This place is by far the best place to get your appliances. I have been coming here for years now and have sent my relatives here as well. David and Tom provide excellent customer service. They are personable and make sure you walk out satisfied. Price match, floor model deals, you name it, they will make your budget go all the way.
During this visit, I needed a fridge, stove and microwave hood for my rental property in very tight timelines. I got the best deal ever! I was having a field day with the Black Friday deals, on top of that, David made it work out, that I was able to get my appliances before my open house which was the next week. Thank you!
Tom also taught me how to install stove chord and my thermostat. Talk about above and beyond.
Delivery and installation service is a 0 though. They were late and did not bring my chord for stove. Best Buy needs to fix that.

We went to Pacific Sales in Union City looking for a range and was being helped by one of the sales associates, Carlo. We bought a Samsung floor model. A few days later it was delivered but we found out the legs were broken and the holes on the bottom of the range were also damaged. We went back to Pacific sales that night and talked to Carlo.
He was very helpful and suggested to get the defective one replaced with a new one. It was hassle free and we are happy to get a new range.
I would recommend Carlo for your new appliance needs.
Jeffrey

We needed to replace our dishwasher, so we waited until Labor Day to hopefully get good deals. David Martinez assisted us through the entire process. He’s an extremely knowledgable and friendly guy. We did not feel pressured at all from the typical high-​pressure sales reps. He went through the entire spectrum of dishwashers, from least expensive to the highest end they carried. He was able to make suggestions based on our needs and budget. He was also very honest about each machine. We haven’t had it installed yet, but the entire experience so far was amazing.

This place deserves 0 stars. Pacific Sales Kitchen & Home is a terrible bureaucracy; you just talk to another and another representative. There is no transparency, and they have poor communication within their own departments. We had bought a washer and dryer four weeks ago, and we still do not have it installed. My wife and I have taken time off of work to wait for the delivery and installation. The first time, the drivers forgot the stacking kit. The second time, they asked us to replace the gas valve. The third time, there was a dent in the washer. The fourth time, there was a leak in the drain hose, but the washer and dryer were left in our home uninstalled. For the fifth time, we called more than four times to confirm installation. We even called the day within our time slot of 2−6pm just to be sure. After 6pm, we called Customer Service to ask why no one had arrived yet. Customer Service told us that the appointment had been cancelled!
My wife and I are unsure as to why this has happened. This purchase has caused us so much grief. We have thought about returning it multiple times, but then worry that we would need to wait for pick-​up. We have not only sacrificed our work time, but also free time. DO NOT purchase any appliances from this place.

I came here looking for different ventilation hoods and ended up ordering the Viking Hood. They told me that it was a new item, so it may take a few weeks for the stock to come in. I was fine with that. After about a month and half, I finally got a call to set up my install date. After the confirmation of the install date, I got a call from Jerel, saying he sold me an incorrect item. We were able to fix that over the phone. I never received another call from him nor the installer. I finally called and was informed that my items should arrive in the warehouse by ⁷⁄₁₅. I waited another week and was finally set up another install date. The Friday before my install date, I got a call saying my items was backordered. I was upset because I was told that my items had arrived by Jerel. I called the store and Tom answered the phone, he tried to help but there was no notations at all, so he couldn’t really help. I was livid! I was so ready to cancel my order, then Tom called me back and informed me that my items had arrived and was sitting in the store! Tom was able to call the installer and had spoken to their supervisor for install on Monday. Sunday evening, I received a phone call from the installer to schedule for Thursday or Friday… not the Monday that I was promised. He was able to schedule for Monday. Tom is a rock star, and he follow through. 3 stars for Tom helping me… I will update after I get my cook top in.

We purchased a Samsung High Efficiency washer and dryer set this past weekend and we love the set. Not problems. A few days later we purchased pedestals for the set and that’s where the problem happened. It was delivered within the 4 window timeframe BUT both were scratched and the legs on both pedestals were bent, which would have caused the units to wobble when operated and not sit evenly when resting.
When we spoke with the sales associate that sold us the units, he was understanding about our concerns. My partner took the day off to wait for the mid day delivery and the products were substandard. The delivery person even asked us if we purchased used items! We fully expect to be compensated for the inconvenience of having damaged items delivered to our home only to not have what we paid for installed.
We were told by the sales person he needed to speak with his manager first before he could discount the items according to what my partner and I believe is fair (one of us will have to take time off again for the 2^nd delivery this Friday) and are still awaiting his return call.
We are hopeful this is just an oversight and not indicative of this company’s treatment of its customers. We certainly would not want to take our business elsewhere.

David Martinez was patient and helpful. He gave me a great summary for every fridge I was interested in and was knowledgeable about the differences. He was so good that I even decided to buy a wine cooler from him rather than Airport Appliance. Great customer service. I’ll be back!

Just had the pleasure of working with David Martinez. He was knowledgable, professional, and customer service oriented. We didn’t feel pressured into buying anything — he made the process so easy. Guess what? We bought our new LG washer and dryer today from David — that’s how amazing he was! Ask for David Martinez next time you go to Pacific Sales in Union City.

We remodeled our kitchen with appliances from pacific kitchen. David helped us every step of the way and was very patient with us. He worked to bring the price down on certain appliances to fit into our budget and I couldn’t be happier with the results. He also has a great knowledge of appliances and assisted us in finding the best value. Pacific kitchen has a huge selection of brands and sizes, I would definitely recommend checking them out if you’re looking to remodel your kitchen.

I am currently rebuilding a new house. As you can imagine, I need to buy a lot of stuff, including all the appliances in the kitchen.
After spending several weeks shopping around, I met David Martinez inside the Union City Best Buy store. As soon as I started talking to David, I was amazed by how knowledge he is regarding all of the appliances. Not only that, depending on your current needs, whether you are just shopping around for a new fridge, or remodeling an entire house like I am, David is definitely the guy that you want to talk to as he also provided many good suggestions on how I should remodel my kitchen for the appliances that I chose. After all, David used to be a contractor himself for house remodels.
But the best part about David is that he DOES his homework. Once you have selected the appliance that you need, you will try his best to give you the most competitive price. He is definitely my #1 go-​to guy for any appliance.

Very satisfied with my overall experience with Pacific Sales. There Customer Service is excellent. Will definitely recommend them to all my friends and Family for their Appliances. If you go into the Union City Best Buy Ask for David Martinez. He will answer and address all your concerns and answer all your question. Very competitive pricing with a relax environment, no pushy salesman.
The delivery process was also great. Very professional and the crew was very nice and courteous. Unpacked and left my appliances were I wanted!
Overall an excellent experience! Very Happy!

Wish I could write 2 separate reviews on this one, so I’ll give them 3 stars.
5 stars for the customer service in the store. David Martinez was awesome. We wanted an open box Samsung Washer and Dryer, but we were waiting to see how much our home warranty company was going to give us to purchase a replacement washer since ours was leaking and cost too much to repair. We came in on Saturday afternoon and David held it for us until Monday afternoon. Unfortunately, the open box dryer was damaged, so we ended up selecting another Samsung dryer in onyx. Beautiful!!!
1 star for the delivery service because they called me 30 minutes before arriving to my house giving me time to get home. I get that delivery is FREE and that they had 20 deliveries that day, but they didn’t even unwrap my dryer! The delivery guy was going to dump it in the middle of my garage, but I insisted that he at least put it next to the washer. I am a tiny Filipino lady… who does that? Does it look like I can move a dryer all by myself? The least they could have done was take it out of the packaging. So rude!!! Were they rushing to get somewhere else? Lunch perhaps? Not quite sure how I am going to manage to remove the bottom part of the packaging without calling for reinforcements. They almost didn’t haul away the old set too. I had to remind them to take it. Oy Vey!

Had a washing machine emergency, and after researching what was available near our home, we ultimately went to our go to store, Pacific Sales. I have to say their service is exemplary, and the saleswoman Kat was helpful on the features of various brands. She never pushed us to get a machine with more than we were looking for.
Machine arrived on time, they worked with us on scheduling, installation went without a hitch, and it’s working beautifully.
Will certainly continue to patronize Pacific Sales.

My 4-​year old Samsung French Door Fridge has gone to appliance heaven. Fridges are suppose to last 10 – 15 years. Do your research, stay away from Samsung appliances.
I came to Best Buy and purchased a Whirlpool French Door fridge. The entire process was smooth from beginning to end. I brought my iPad so that I can research as I shopped. Their was no pressure, and they were able to price match my fridge. I did need to show that the price match was the same cost to ship to my zip code. Pretty reasonable request. Overall, I was able to lower the price by $ 400. I paid $ 175 for the 5-​year warranty.
They hauled my old fridge and installed my new one 5 days later. Free haul and delivery was on time. I am one happy camper.
After comparing prices with Sears, Lowes, and Home Depot, this place offered the best deal.

This review is solely for our experience with Wing. We went in looking to replace the range/​oven that had broken on Thanksgiving of all days. After researching some reviews, I went in with some models in mind that I wanted to consider. While I understand that certain models come and go and are discontinued and that there are latest and greatest models, there are certain functionalities that I most likely wouldn’t make use of. I was very impressed that Wing was able to LISTEN to what we were looking for and recommended a model that wasn’t even in the showroom which was exactly what I was looking for functionality and aesthetic wise. Listening is a rare quality when many sales people just want to push the more expensive models but is so important to turn them into repeat customers and referrals for new ones. So ask for Wing the next time you’re looking to buy.
Unfortunately the delivery/​installation company they contract out to may be a different story based on many of these 1 star reviews. Lets hope that goes just as smoothly but if not, maybe they might want to reconsider contracting with someone else that won’t drag down their ratings.