Safelite AutoGlass

The people working at my local Safelite branch were great but the company is terrible. I had my windshield replaced by them 1 month ago. When you make the appointment (at a centralized call center– it’s impossible to call the local branch directly) the lady suggested I replace my windshield wipers as well. I had been meaning to do that anyway so I agreed. When I arrived at the shop, the shop guy told me Safelite wipers are horribly overpriced and not worth it. It is only thanks to the shop guy that I saved my $ 25.
The worst part of my experience came this morning when I noticed a small crack and ding in my 1 month old windshield. I call up Safelite thinking I had a «lifetime warranty» on the windshield as promising by the call center lady. To my disgust, said warranty only covers problems which arise due to mistakes during installation. It will cost me over $ 100 to replace this small crack on my 1 month old windshield. Unbelievable.

Highly recommend this place! My insurance company uses this company for their windshield work. A rock flew onto my windshield and unfortunately cracked in November. I got to book an appointment a day before and Jose Hernandez came right away and fixed my baby up! Thanks for doing an amazing job.
I am so glad they do services at my home. Being a night shift nurse, it’s difficult for me to go out on normal hours. Plus they call, e-​mail AND text you on the day before they come which is convenient for me.
Although I hope my windshield never breaks again, I know now who to use if my windshield breaks especially being a traveling nurse.

Best experience ever! Front door service, friendly, knowledgeable, reliable! Rene Luna was awesome! Arrived on time as promised with a phone call to let me know he was coming! Removed old glass and installed new one! Then cleaned out broken glass and vacuumed entire vehicle! (I have a van). And if that wasn’t enough, he cleaned all the windows A+++ Excellent Service!

This company sucks.
They ask for your credit card to reserve an appointment. (In case you cancel on them and they can charge you? LOL)
You wait two weeks for your appointment which they give a ridiculous window worst then Comcast.
Your appointment day comes and they don’t even show up.
Keep up the good work boys.

My insurance company uses this company for their glass work. Having a chip turned into a 2 foot crack necessitated a replacement. I called on a Friday in the late afternoon. They could have seen me over the weekend, but I would rather they just come to my work on the following Monday.
I get a phone call and they can show up earlier than my original window. I get another phone call as the tech (Rene) is on site. I sign on the tablet and hand over the keys. Within 15 minutes, the original windshield is out. And within an hour or so, the job is complete. He cleaned all of the windows in the car while here.
He could not of been more courteous or professional. I would refer anyone to use safelite, especially if Rene is their mobile tech.
I requested it on the original work order, but they were able to install OEM Audi glass for me. At no additional charge to me. Something other shops wanted more money for.

A rock shatters a side window of our van while on the freeway this morning, and within 1 hour, Safelite is removing the shattered glass and replaced it with a temporary plastic covering which took no more than 20 min. The sales people who waited on us were all very nice and helpful. The permanent window will be installed tomorrow.
The waiting room was small but had a Keurig coffee maker with many selections of coffee & tea, Spring water, a TV with remote, newspapers to read, bathrooms, and wi-​fi.

Just had (nick C) come out and replace the windshield on our GMC Sierra! Did an amazing job! Was fast too! Did his pre inspection and even noticed there was an extra antenna under the dash that we didn’t even know about! and reminded us not to drive the truck for 30 minutes!
Now I know who to contact if any of my other vehicles or friends vehicles need a windshield repair!

Called to set up an appt to get a small cracked fixed on my windshield. They said my insurance company would cover it all so I booked the appt. Had to wait for a half hour just to get a small crack fixed. They told me my insurance would cover it all so I left paying nothing. They sent me a bill the next week saying that insurance wouldnt pay for any of it. I checked with them twice to make sure it was fully covered by insurance. They lied just to get service. Will never be going back.

Here’s my rant for the day. Do not use Safelite for your auto glass repairs or replacements.
1, My first complaint is that it took a month to get an appointment for them to come out and inspect the windshield they installed 5 months ago
2. The appointment window was 1 – 6 pm. They showed up at 3:30
3. After a «careful «examination that I did not witness by the «certified technician ». It was determined that the lifetime warranty did not cover this particular crack.
4. I asked for a quote to replace the glass. I was initially told $ 352, but he would have to call in and verify the price and check for the next available appointment.
Next available appointment? Aren’t you standing here and don’t I still have 2 and ½ hours left in my appointment window? Well they came back with a quote of $ 492 replace the windshield today. So i quoted the famous lyrics of Big Sean and told Safelite and their technician «I ain’t f — – wit you!» But in a nice way… Hahahaha #safelite #sucks #ripoff #expensive

From what I gather, there are two customer service teams. One is the corporate team which is ²⁴⁄₇ and another local team that actually handles your claim and dispatches the tech (9 – 3 pm I guess)
The claims people never seem to know whats going on. I was getting a windshield replaced through my insurance and I found out that they were using an aftermarket glass. I’m sure they use the best quality materials for the aftermarket so there’s probably nothing wrong with using aftermarket. But I really wanted an OEM glass (just personal preference) which I know cost more. So I contacted safelite directly and ask if I can get an OEM glass. They said I have to wait and see if my insurance approves it and told me it will take 2 business days. If insurance don’t approve it, I would have to pay Actual Cost of Glass — deductible. — Okay, No way I would do that, if Insurance rejects the OEM request, I’ll just take the aftermarket.
I called on closing time on Thursday to request an OEM (remember this was the corporate 1800 number) and they said they will update me on Tuesday, which is technically two business days. Tuesday can didn’t get a call so I called them back on Wednesday asking what up. — They said they don’t know and they will put a note on the safelite claim adjuster (not my insurance adjuster) to call me when he/​she comes in the next morning. Next morning flew by (thurdsday). No call. Friday afternoon called me and asked for my VIN in my voicemail. I called safelite back; they said they already have my VIN and all necessary information. OKAY. RED FLAG 1. They said they’d call me Monday morning first thing. Monday morning flew by. No call. I called them on Wednesday. Corporate picked up and said it looks like it got approved because they are pending on the Glass order. I want to make sure the OEM was approved so I asked if he could direct me to the local safelite directly, he did and local safelite said he/​she didn’t get anything my insurance yet and will call me asap. Red Flag 2. Thursday no call. Friday no call. RED FLAG 3.
Finally my insurance called me and told me no OEM, only aftermarket unless I wanted to pay more money. No way. So I went with the Aftermarket.
Hold on. Didn’t someone just told me that they approved the OEM glass request? Huh. Looks like safelite doesn’t know anything.
After the glass was replaced I noticed the Aftermarket glass looked low quality and the tech that serviced me did really bad Job. He nicked my hood and damaged my paint down to the metal. Great, Wow. Please be more careful. Also the cowl is missing the screws. I gave it a tug, and it seems the cowl is in place and wont come off, So I give them that. But that just look like a REALLY bad job.
So these people must live in caves that they think 2 weeks is 2 days.
If you are reading this CANCEL your service with them now. If your insurance recommended them, call your insurance back and tell them not to do any more business with them and request to go to another glass installer. Remember your insurance CANNOT force you to go to a specific installer (California). In fact, Go locally they might not be able to give you a mobile service, but it will be way better. Go to Safelite if you want damaged paint, Don’t worry, they give it for free.
If you do decide to use Safelite, do so at your own risk.
Also try getting the number to the local Safelite shop where they will be doing the work. The people at the corporate number won’t know what the actual status is and are mostly ignorant.

Another rock to the windshield! I made a same day appointment and had it fixed in no time! Thank you Ernani Kamlley, for making sure that I was comfortable in the waiting room and explaining the process and making sure that it was safe for me to drive! Thank you again!
Holly

I have utilized their service a couple of times and it has been a thoroughly professional, friendly experience. Cannot expect more!
Just be aware that pricing can vary significantly depending on your auto insurance provider. For me, it made a 50% difference with Geico!

We will never use Safelite again for any glass services. We were told 1−½ hours for the install. Going on 3 hours now. It took 2 plus weeks to get an appointment and now all of our Saturday morning to wait in Union City with nothing to do. The male receptionist was more than rude and shouldn’t be allowed to speak to customers let alone keep his job.
Never again!

I woke up on a Thursday morning to find some of San Francisco’s finest had broken the rear window out in my truck. A major bummer. I called Safelite in Union City and was pleased that they could get me in the same day. I drove up, and was in and out in about 2 hours. Great. So what’s the problem?
This is the worst quality service I have experienced in years, they must be in a terrible rush. Upon getting my truck back I raced back to the city for work and upon getting there, I find massive pieces of glass in plain sight under the drivers seat. I then look up at the seat and, look at that, glass still all over the seat. These guys didn’t clean anything up, period. They also didn’t get any of the glass out of the door, so when it closes it now rattles (on a brand new truck). Thanks a lot. Oh, and it gets worse.
The next day some friends jump in for a drive when one of them promptly cuts their hand (not terrible, but cut). We all get out and what do we find? Safelite didn’t vacuum in the creases of the seat, around the buckles, or under the seats. We removed 10 or more handfuls of glass from the seats alone, then another 1 – 2 from under them. Do you guys take any – any– pride in your work? I would rather spend more money somewhere else for a quality job. I spent my Saturday doing what they should have done, cleaning my car. If you’re going to do the job, do it right. My car is important to me and your hack clean up job does not do it justice. I was so made I took pictures, which I’ll attach below. Take my advice, go elsewhere.

This is actually my second time here, so I already know the get down when it comes to Safelite. The reason I chose Safelite the 2^nd time around, is the fact that they did such a great job the first time! Plus Cadillac didn’t have my particular glass in stock, nor did they have it in their inventory for pre order (smh) Safelite probably isn’t the best when it comes down to prices, but the quality of the glass, as well as The quality of the workmanship put in, is the shiznit!
One thing they could work on is vacuuming ALL the broken glass rather than just the glass they can see! Other than that, this place delivers! Quick tip: Schedule an appointment ahead of time because they can get very busy!
Bonus: They have free coffee and wifi :)

I’ve taken my car here twice for windshield chips (the many rocks on Dumbarton). Online scheduling is fast and easy. Service is excellent. They do a great job fixing the chips — they were big and deep but I couldn’t even see them after the repair.
They also add small extras like car scent and a quick wash which is nice.
The place is very well run too. People are busy but friendly. The facility is neat and clean. Good wifi — I had to work on my laptop while I was waiting and that was a bonus for me.

I had a rock hit my window (on 880 of course) and it was about the size of a quarter. i called my insurance company and they recommended this place. I was given an appointment the next day and it took less then an hour to fix. There wasn’t just one person who helped me it was several different techs.
I just bought my car 2 months ago, brand new 2015 vehicle never had a previous owner so my husband and I were scared that we were going to have to replace the windshield completely but they did such an amazing job you wouldn’t even know that a rock ever hit my car.
Thank you everyone at Safelite for fixing my new car!

I JUST FOUND OUT I PAID WAYYYY TOO MUCH FOR THIS!!!
I was overcharged 100 dollars by my car insurance triple a /​aaa AND them!
AND to top it off, the windshield lasted for exactly 12 months. Price: two hundred fifty. Another guy locally will do it for one fifty. GRRRR!

There was a mix up in my schedule, and they took care of it. Cleaned up everything, even all the windows they didn’t touch !
The technician was GREAT! And these guys are truly technicians, not just «installers».

So of course the accountants car windshield was damaged from some rocks that fell off a flat bed and I called my insurance on Tuesday afternoon and had an appointment with Safelite AutoGlass the following morning at 9am. (pretty good huh?)
The Super Serg fleets have full coverage and there was no fee, Yes I said no fee for the 3 cracks to be fixed on the suburban. The size of he cracks were smaller than a $ 1 dollar bill so it fell into the free category !!! Very happy. As I walked in I was greeted very professionally by every single employee which shows that customer service is their priority. I like that !!!
I would say that about 45 minutes later the employee came p and brought my vehicle back to me. Now the cracks did not disappear and the cracks were down sized to the size of a dime but they were just little specs compared to how I brought in the vehicle.
Yes I could have paid my $ 100.00 deductible for the comprehensive fee and would have gotten a brand new windshield but hey If you know me I could use that money for something else and it doesn’t hurt to budget every once in a while.
The tech told me in advance that the small chips from the damage were not or may not go away but the difference of the before and after results was quite noticeable.
I would recommend Safe lite to any other Unilocalers or who every may want door to door service. I opted out of that option and just took it in myself.
I recommend that if you also have this issue with your windshield (s) you may want to call your insurance company.
Take Care