Softouch Concepts

Five stars for the product and 5 more for their customer service!
As a dog trainer, I’ve been using, and recommending, another front-​clip harness for years. But that was before I adopted my new dog that goes 100% hind-​brain anytime a squirrel is within 300 feet. He pulls harder than almost any dog I’ve worked with (12,000+) and after a couple of weeks his armpits were bare and very red. Oh, and let’s not forget that the old harness came undone at least once on every walk.
I decided to try the Sense-​ible harness, and as soon as I put it on him I felt a sense of relief because of the way it fit. It didn’t go in his armpits, but rather around his body. The front was loose and, as instructed, I attached his leash to both the harness and the leash. The first walk was easier, but more importantly, the harness did NOT come loose, even with his jumping, pulling, and climbing/​running 14 feet up trees! We’ve been using it for a few weeks now and I love this product!!! His armpits have healed, the hair is growing back, and I’m no longer afraid of taking him out for a quite potty break (let alone a long, fast walk!) and having him get loose.
When I didn’t receive my order (tracking showed it having been delivered), I called customer service to report it stolen and they immediately shipped out another one without any questions, and without charge. They were very fast and very friendly! Exactly the way customer service should be!

I purchased my dog’s «Sen-​sation» harness through their online store. I quickly received my order, even with standard shipping. I have used their products before and knew they were very high quality, but had a clasp break within the first week of use. They happily sent me a new one, and included a postage paid envelope to return the broken one. Hassle Free, with super friendly customer service! They also offered to donate a used harness I had to a local animal shelter.