System Pavers

We contracted with System Pavers to create an extensive backyard project at our new home in Larkspur. We are extremely pleased with the results. The project included a 15ft pergola with remote controlled ceiling slats, a large fireplace, a kitchen with BBQ, refrigerator, drawers for storage and an extensive counter top. There was also a large fountain with 2 sides so it can be viewed from inside the house and from outside in the covered pergola area. There was extensive hardscaping with seating walls and lovely outdoor lighting. They also created 2 very large raised beds complete with irrigation and a lawn. They were willing to make changes that we had requested and all of the workmen, salesman, and project leaders were professional, knowledgeable and very friendly and easy to work with.

I met with Solomon, Sales Manager, who was very helpful in explaining the differences and options that we could have with System Paver products. He made a second trip to our home when my wife was present to answer any of her questions. He took his time and explained everything so we were up to speed on the possibilities that we could have for our yard. With our input, he designed the perfect courtyard patio.
So far so good. Less than a week later we had the install date on the calendar. The person I spoke to on the phone was friendly and informative and seemed to care about the project (which is nice considering how many other schedulers I have spoken to over the years that did not care at all about what they were scheduling). We were introduced to Brandon, Product Manager who came before the install date to check out the site. Brandon was extremely helpful in explaining the logistics of our project. He was always there each day of work at least twice a day to verify that the project was on schedule and he always had time for my questions either face to face or by phone. Eden and his crew were very hard working and treated my property with respect. They were artisans that could keep a schedule. The entire project from start to finish was quickly completed with absolutely no hassle or worry on my part. Each System Paver employee that came to work on the project was friendly, professional and just genuinely excited about the work they were doing. Pride in ones work is important to me and I want to thank Solomon, Brandon, Eden and his crew, as well as the lady I spoke to in the Union City office. They made for a project that was a quick and no hassle experience. As for the patio? WOW. It basically gave me a new room to the house. It’s so nice that I need to up my game when it comes to the landscaping. I know this patio will provide years of use and we will have something very desirable to increase the value of the house when we sell.

We were initially hesitant to have System Pavers do our backyard because of the cost. But we were bent on having pavers and not stamped concrete. We know in the long run we will get our money’s worth because of its aesthetic appeal and durability. The project was not really a «walk-in-the-park“as should be expected from any big projects. There were some miscommunications and minor problems along the way. But at the end it was worth all the stress. We now have a beautiful backyard that can serve as a respite at the end of a long day. I was impressed on how my concerns were dealt with. Their customer service (Morgan and Joe) was quite impressive returning messages promptly and getting action done quickly. Ryan (our Project Manager) went over and beyond his duties to ensure we were completely satisfied with the project. Elizabeth (our Designer) was very pleasant to deal with. Even little personal touches (like a card of appreciation, 2 bottle of wine and discount coupons) at the end of the project made a difference on our experience.
CONS: A little bit pricey
PROS: They have good financing choices; beautiful results; warranty on their work, ensures customer satisfaction

My wife and I were looking to get our backyard done. SP came out did the job in a timely manner and did a fantastic job above and beyond anything we hoped for. Bradford S. really took good care of us. would not leave unless we were happy with the job, some of the best customer service we had in a long time.

I must say every person that I have come into contact with from the company systems pavers is just phenomenal. I have had a lot of work done with this company. I had a blank slate and Craig Mohottmade my backyard absolutely amazing. He took my expectation of a Zen place and made it better than I could have ever hoped.
Recently I wanted to seal the work which puts a nice little gloss on the bricks. I am in love. I spoke to Bradford Seguine about sealing the bricks and extra work that I want to do and to my surprise Systems pavers did the rock work also. Bradford was a pleasure to work with and he also made my simple idea perfection. I am so excited to start hosting parties in my home. This company makes sure your dreams come true and thanks to Craig and Bradford, I have my dream yard and I am thankful for them.

My husband and I had our backyard done, we just a plot of dirt and they made it look like a million bucks. The whole project took a while, especially since we actually had rain this winter, however, we are so thrilled with the end result. Bradford S. was so attentive and helpful, answered all of calls and questions. Super cool guy who will tell you the truth and what you should do and what will last longer.
Great experience and definitely recommend SP and especially Bradford to get all of the work done. We appreciate all of the hard work the workers and Bradford put into this project!

Great experience with system pavers. Bradford was in charge of my project and we got exactly what we paid for and more. Definitely recommend this company and Bradford if your looking at getting any work done

Initial contact by the scheduling office was prompt, courteous and professional. A sales rep was dispatched and arrived punctually on a Friday afternoon. Our expectations were high because we knew we were consulting with a well-​known and established company. The rep was professional, and well spoken. But that’s where the customer service stopped.
The sales pitch was hardcore. Overkill at times. And the rep left us watching a 20-​min video about the company, while he sneaked off to his car to «write» up the quote. When he returned, he handed us a piece of paper with a number, literally, scribbled on it — nearly 75% higher than our budget. We choked, and apologized for taking his time.
This was the first quote we received for the project, so we consulted other companies and came to the conclusion that our budget needed to be increased. We wanted to work with System Pavers, so I attempted to contact the sales rep multiple times to revisit the proposal. I never got a reply.
We ended up contracting with fantastic local company for the same price quoted by System Pavers. I guess they didn’t need our business.

We had our patio done. About 500 sqft. The installers did a wonderful job. Our project manager, Brandon, stayed on top of the whole project. The project was done on time and they cleaned up the site everyday. They were very courteous and professional. We would recommend them.

BUYERS BEWARE!!! We had been thinking about getting some paver work done on our home for sometime now and recently started to do some research. I started on Unilocal and we all know how that can go. For the most part it seems that there were some isolated incidents that seem to have been resolved. We continued our research by looking on
. There were again some mixed reviews from fellow neighbors.
I went ahead and made contact with a sales rep that was recommended by a fellow neighbor. She was great. She came to our home on a Tuesday evening and met with us. She met with us briefly and gave us some information and discussed some options etc. She came back Friday with some design options etc.
This is where something was «off.» Being that I am in an industry that has sales people I knew that she was doing what she was trained to do. She showed us the estimate and my heart skipped a few beats. It was pretty much double of what I was budgeting. She started the game. Two hours later after going back and forth we signed the contract knowing that deep down inside I knew something wasn’t right about $ 4k in just lighting…10 to be exact. I never sign a contract without getting other bids or have received other bids but she was very persuasive and persistent.
The next morning I woke up knowing that I had made a bad decision by not obtaining another bid and the dollar amount for just lighting was almost the cost of a used Honda Civic. So I emailed the sales rep immediately. A few days later via email she confirmed that she had received my cancellation.
I scheduled another bid and was not shocked that the second bid came in at almost half the cost, in fact the second bid came in with double the lighting. Same brand stones, same brand lighting fixtures that are solid brass with lifetime warranty.
Fast forward a few weeks later. I received my credit card statement and found that System Pavers went ahead and charged my credit card the deposit amount of $ 1000. I called their «customer service» number and was forwarded to «The Norcal Area Manager» in which I left a voicemail with. Never received a call back, so I made several attempts to contact him, still no response, no reply. I came here on Unilocal and found that there was an Amanda that made it seem as if she cares about unhappy customers. I gave the company a chance and sent her an email in hopes to resolve this issue. Nope, she was out of the office and sent me to another gentleman. Now, I understand that it was Thanksgiving week but no one in this company believes in auto responses or updated voicemails that would indicate that they are out of office.
Just so you guys know, per California contractors state license board. You have 3 business days to cancel a contract if it was signed anywhere but their office. After the written notification the business has 10 business days to be granted full refund of the deposit. Well, luckily for me have all my emails with dates and times. I was within the 3 day grace period but this company still charged my card. It’s been more than 10 business days and I have not heard back from anyone. DO NOT HIRE THIS COMPANY!!! THEY USE SUB CONTRACTORS!!!

For that price I would think you should feel like a rock star… I asked for a old school look as I have a 1924 casa and got this modern looking wall thing. The sales person assured me it would match the home (NOT). Then when they started late and ended late and left stuff IFO my home for weeks while no work was been done and a porta potty 10 ft from my front door in the hot summer days got to be smelly in my yard. Then they” forgot” to put in drains and had to redo that area. I was going to have them do more work in my back yard and another home in danville, but I think there is better deal out there for that kind of money. They are NICE as pie almost fake nice if you know what in mean.

After being taken advantage of by a local incompetent landscaper, we were lucky enough to find System Pavers to remove + replace the previous substandard work. Scott, our Design Consultation + Bruce our Project Manager were incredible! Every step of the way, from design, planning, construction + follow up was highly professional.
We are so pleased with our backyard that we have already signed on to have the driveway + walkways done in the front of the house.

They worked hard for my beautiful backyard. The workers Rene, Oscar, Julio, Jesus and others are skillful. Richard and Dave helped a lot with the project.

Our entire backyard, side yards and driveway were all ugly cracked cement before SP came in and transformed the property into an executive style space.
From start to finish it took about three and a half weeks including jack hammering 6 inch thick concrete throughout. They arrived on the agreed upon schedule and stayed until the job was done. No one disappeared in the middle of the job which is a common gripe I have with contractors. They kept the workspace clean and organized and hauled away all debris when they were finished. The timing of the delivered materials and equipment was superb.
Our designer, Kim B did an excellent job capturing all the dimensions and details for this 2,000+ sf job which contained a fair amount of angled and circular pavers, curbs, a long wall, BBQ, etc. We worked well together and her color, style and design suggestions were indispensable in making the outcome just right.
The project manager, Richard T, demonstrated high confidence in his ability to make key technical decisions and manage the job, the workers and of course, me.
The onsite team, particularly Carlos, did immaculate work. Of the thousands of pavers laid we found maybe 5 that needed correcting, amazing. We had a BBQ installed and I swear Carlos leveled and measured each stone 20 times before he set it in place. It is perfect as are all the lines and miters throughout.
Being a detailed person I was fortunate to be around during the effort and anytime there was a decision to be made Richard or Carlos made a recommendation, asked my opinion and together we arrived at the best outcome. I realize that many folks would rather have SP make all the little decisions and be happily surprised (hopefully) at the end of the job but I like to be involved. They figured that out right away and we worked well together.
We rarely set foot in our backyard before the SP transformation. Since project completion two months ago, there has not been a day that we have not spent time enjoying this new space.

We were approached on the street by a salesperson for System Pavers. He gave us a rough estimate and we pretty much decided to go with them, based on the work they had already done for our friend. We didn’t hear anything from them for weeks, and then when we did, we were told they had underbid for our job, and weren’t happy because we insisted on them buying special brick styles for us. Three months later I was literally about to call someone else, when they called to tell us they’d start on Monday. They estimated a period of about ten days to finish a small walkway, driveway and patio area. Their workers were quiet, respectful, hard-​working and pleasant. They did a really beautiful job, making us wish we had had them do even more work. Who knew? I would recommend them to anyone.

I’ve been a System Pavers customer for years. I had them do an initial job which was my driveway and then come back and do a second job later. I actually kept in touch with Maggie for a long time because I liked her and she was honest with no b.s. And no, she didn’t hound me or beg me to get the job done.
The thing I liked the most about this company was that the jobs required limited (if any) oversight. I don’t mind paying a little bit more if I know the job will be done 100% as I expect. And since I work I don’t have the time to sit home and watch and make sure that the contractor does the job. I was traveling during both jobs and only had a friend periodically check on the progress.
This company is honest. Maggie knows her stuff. I’m sure the company has many knowledgeable reps but I know only Maggie and she is the one I will go to to get the straight scoop. I know I could have hired a cheaper company. And paid less. But my time is the most valuable thing I have. And they didn’t waste any of it.

Avoid giving this company any contact info at all costs! They will relentlessly call you for months even after you tell them you no longer want to work with them.
We found them at a home and garden show and I should’ve known that the fact I was called 5 times by different people to schedule a single appointment was a huge red flag.
The guy who came out to our house spent a very long time measuring then going over samples (after we had already mentioned the style, color and pattern of the pavers we wanted). It ate up almost an entire weekend day and felt like he didn’t want to leave. Then the bid came in literally 5x the average of 3 other estimates. Needless to say we did not use system pavers based on their customer service and lack of value. We’d rather pay for quality workmanship on our project than overhead for 20 people at the office calling incessantly!

While my husband and I did not have the perfect experience, it more of a 4 – 4.5 stars experience. We chose System Pavers based on the strong reviews on Angieslist, which is a resource we also relied on when looking for contractors for our home improvement projects. With a little bit of the refund that we received after tax filing, we called upon System Pavers to do a part of our backyard. Our sales and design consultant Kelvin is very nice and courteous. Our project manager Tony is also courteous and professional. The project did run 2 days longer than previously estimated, but ultimately we did not mind it that much as the job was nicely done and the workers were respectful, courteous, and cleaned up everything nicely. The only glitch we had were the following:
1. The extra stones were left in our driveway for 2 days after the project completed. Our project manager informed us it was due to a miscommunication with their supplier, who are supposed to pick up the extra stones left in our driveway. He took full responsibility and hauled them away himself along with another guy from the company.
2. We were not told that credit report would be run even for cash payment, not just for those who chose the payment plan. I found out because we have credit monitoring and credit score monitoring service for our family, and it was not a pleasant way to find out. Our sales and design consultant apologized for the mistake in forgetting to mention it and explained that the credit inquiry was to protect the company. We understand, but it is something to know in the future. Perhaps we would have chosen the payment plan instead since we would get a credit inquiry anyway.
All in all, we would work with System Pavers again given that they dealt with the problems with good attitude and did good work. We would recommend them to our friends and neighbors.

It all started with a a knock on my front door. A nice guy giving out flyers for the company. I told the nice guy that was actually looking for a contractor do do my patio and a bbq place. The person took my info and told me a rep from the company would contact me shortly
Days later I design consultant came to my home. I told her about my ideas and showed her the job cite. She did a good job asking the right questions in terms of my needs. She then took some measurements and gave me a quote.
Turns out that according to her estimates the floor which is less that 500 square feet would be over 23k which is the equivalent to 43 a square foot installation and material. The best part of it was that she told me I had to do the demolition myself, even though It’s says on their advertisement «free demo and removal». This is what she told me «I am sure you can do it, you must know a lot of people ». What did that mean? Maybe because I am Hispanic? Don’t know don’t care. Anyways I did some research same material same guarantee and process I found a contractor that will do it for 13 dollars a square foot.
I don’t understand why the price is so different. I was told that they were not the cheapest but I didn’t expect that price difference. Maybe since I know a lot a people according to them I can and will get the same job done with ¹⁄₃ of the money and demo and removal included.

We loved working with this company and they did excellent work on our pavers and new BBQ. I highly recommend them as their quality is so good. Our BBQ is beautiful and very well made. Their attention to detail was very good and the guys involved treated us like family.
Our salesperson, Flip, is awesome! Gave us a beautiful BBQ knife set in a briefcase that we are excited to use. Also one of the happiest people you’ll meet.