The Home Depot

Asked an associate for help at the roller blind cutter and she supposedly paged someone. Waited 15 mins and nobody ever showed up. I could have run the machine myself and nobody would have cared. Even sat at a nearby desk and played with their computer and nobody noticed. If you ever need any «alone time» I highly recommend the place… not a soul will bother you. I am buying more and more stuff online because nobody believes in customer service. I would recommend that if a customer asks for help, you stick with that customer until the help they need arrives, otherwise you lose that customer to the competition and that customer learns to not rely on you.

Ok… so I had the bad experience. Ordered online and went Sunday evening to pick up. I guess you shouldn’t go in on Sunday evening. All the excuses were we didn’t have help and long lines. Ok…3 people in my book don’t indicate long line. It took over 15 minutes for someone to help me with my online order… then the product was bad… ok no problem we will get you an exchange… another 15 minutes… no one shows, ask if someone can call… another 5 minutes… they are on their way. Can’t believe this is happening, truly disappointed, I would expect this at Hayward but not Union City. Not sure what happened, however this is the first time for me, so I’ll give it another chance.

DONT GET BLINDS FROM THIS PLACE !!!
Really poor customer service. We had a bad experience with a recent blinds installation (for our windows) at our place.
In short, if there’s an issue with the installation, you have to live with it or you should have Abundant patience /​persistence to push Home Depot to fix the issue.
There are so many people involved (vendors, installers etc) and folks at Home Depot neither care nor have the control to make things happen smoothly.
I’ll never get any installation done from them again .
Here’s another update .
The installation is so fragile that the headrail fell on my wife’s head while she tried to close them.

I moved to Union City a month ago, and I’ve had to make half a dozen little trips to Home Depot for minor repairs and assembly parts in my new home. Every trip to the Home Depot has been fantastic, thanks to the awesomely helpful employees. Thank you guys so much!

Doing a house project been to many Home Depots in the last few days. This one is the worst one of all. People here are slow, don’t care. They don’t hold up to Home Depot standard here

Anika was working in the paint department when I dropped by on 01/​28, she helped me and my dad and I pick out a few paint swatches but advised that we bring back a sample (as we were patching and covering things). Anywho, we cut a small price of the dry wall with an exacto blade and headed back to Anika who was just getting done with her shift. She advised Kyle of what we had come in to purchase and he began to quickly take exact paint samples from my drywall cut outs. GREAT customer experience. I’m not great at the home improvement stuff but Anika and Kyle made it easier and less intimidating to handle!

I never thought I would be writing a review for Home Depot, but after visiting our local store tonight, I had to commend the staff for their wonderful service. Raji spent over 20 minutes helping us pick up a few things we needed. We came there to buy bricks, and left with a cart full of goodies! Our cashier Jade was very friendly and had a smile on her face as she checked us out. The supervisor Philip was very helpful and professional to us as well. We thanked everyone for giving us the best experience we could possibly have.

Worst customer service in support always. Never fails when I go pick up a few things from here.

Apart from the appliances department, this is not the place to go if you’re looking for help and/​or customer service. I’ve consistently had a much better overall experience with Lowe’s, Dale, or OSH. However, if you’re a do-​it-​yourself kinda person and can figure things out on your own, then you may be okay.
Back to the appliance department — be sure that Michael helps you! He really is one-​of-​a-​kind and will help you with all your appliance needs. He knows the appliances and brands inside out and is a wealth of knowledge! He also won’t try to oversell you nor will sell you the high-​end stuff ‘just because’. In fact, he attempted to understand our needs and desires first before making any sort of recommendations. In one instance, he even questioned our selection of a higher priced machine that performed less well compared to other brands, and then proceeded to show and explain the differences. Two households combined, we have easily purchased more than $ 14,000 worth of appliances from Michael, and he has been fantastic during the entire process, including equipping you with the right parts and accessories to ensure that installation goes smoothly.
Installation, on the other hand, is a completely different story. Management definitely needs to review the local company that they’ve contracted to do the appliance installations. Incredibly unprofessional and unhelpful, and lacking customer service skills, choose installation at your own risk. Our six appliances took three weeks to get installed via Home Depot — just terrible service.
Overall:
— 5 stars for Michael in the appliance dept
— 2 stars for general store customer service
— 1 star for the appliance installers
Average: 3 stars

Do it yourself.
Get your own cart from the parking lot.
Figure out where everything you need is, figure it out on your own.
When its time to go, check out on your own.
Would you like some help out, do it yourself.
The employees really don’t seem to care, the few of them who are on the floor are busy helping and doing what they can. I wonder if they just don’t staff enough people.
Slightly better prices and a better selection then the average hardware store. The down side is that this place really sucks when it comes to service and quality.
The lumber selection is always full of reject wood on top and a few marginal pieces at the bottom. I suppose it’s not a big deal, I’m going to go thru the whole stack and get the best piece I can anyways. At other places I usually have better wood to select from. There’s hardly ever anyone in the lumber area to help out. This puts the do it yourself in do it yourself. The lack of assistance is always is a bit of a shock. The real reason I go here is to take advantage of a discount, I only shop here when I’m making larger lumber purchases.
In the dozens of times I’ve been to this place I’ve never gotten any valuable help. When I do ask questions no one knows anything.

Negative stars for home Depot at industrial road in union city! Unprofessional staff. First hard to find anyone for assistance. Then when you find them they say they’ll send someone who never shows up!

If I could leave zero
Stars I would! Nimfa at the returns was absolutely terrible! I came in with an item
To return, never used, with my receipt,
And she asked me repeatedly if I used
The item. Still brand new in the package I explained to her that I purchased 3 of them
And didn’t need this one. Even with my receipt I had a hard time And was treated like a liar or an idiot by Nimfa. I won’t be returning to This store and will
Tell my friends and family to shop Elsewhere. Stay away from this location, very rude customer service!

I have been a customer here for many years. There was one year, when I was renovating/​sprucing up my house, when I was at Home Depot almost daily, so you get to know a place well under such circumstances.
One thing that has been consistent is the absolute helpfulness of the workers, there. I am not a a professional house renovator or anything close to that. When I was in the beginning stages of the work I was doing, I was overwhelmed but each time I would go in to get this or that, I would have to explain what it was I was doing because, I truly knew nothing. I did not even know names of what I needed but each time they would not only help me but they would educate me on what I needed and why.
Even when I have gotten products from them which did not work out, returns were never not ever a problem. For example, I recently purchased a small shed and in the box were 2 of the same side doors. They moved heaven and earth to get me a door from another box… this was no easy task… forklifts were involved and some time, too.
Also, I am always treated with respect, which in some places which are typically male dominated kind of businesses, is not always the case, but Home Depot (or at least this Home Depot) has always treated me well.

A few months ago we scheduled someone to come and give us a quote for bath and kitchen improvement. Nobody showed up. Last week we decided to try them again. We scheduled for today at 3:30pm. Nobody showed up. We called the store and they said that the appointment was never confirmed, which is a lie because on the same day that we ordered the service someone called to confirm the appointment.
We just wasted the entire afternoon waiting for someone, and for the second time.
I would never order any services from this store.

I have been frequenting this home Depot a lot lately since I am working on my bench project. I had bought some ¼ hex nuts enough for my project. Unfortunately my bag had a hole and one of the hex nut fell out. Went back today to purchase just one hex nut but to my surprise the cashier (rosie) was kind enough to pay for it. Mind you it was about 7 cents and I was about to break a dollar. Needless to say, this made my day. Thank you for the awesome service.

After numerous visits with happy results, fast forward to last week, I returned a lock and was helped by Daniela (I’m sorry if I remember it wrong, please correct me :)). Return was checked and refunded with no hassle and promptly.
Then I went to pick up my online replacement order; original one was shipped to my address and was broken, replaced without any hassle too. Picked up went smoothly too, processed by Tierra, and the receipt had a Twix taped to it. Love the personal touch.
Throughout my visits here, one thing that I always appreciate the personal touch and the willingness to go above and beyond to help a customers. My wife has also experienced the same. This is still our Home Depot of choice.

06÷27÷14: They have an amazing deal on charcoal right now and I placed an online order for pickup at the store and they called me promptly to tell me that it was ready. When I went to pick it up they had it ready for me and had a regular size candy bar stapled to my receipt. How cute is that?! I noticed that all the orders waiting for pickup all had different candy bars.
It’s those little things that make a customer feel special that count!

Located next to the very busy FoodMaxx is Home Depot!
I’ve been to this Home Depot a few times to purchase the annual Christmas Trees, although haven’t purchased one these few Christmas’s though.
Although, just recently Home Depot had a huge sale on Miracle Gro Garden Soil, 5 for $ 10, making it only $ 2 each! After having just tried the Newark Home Depot, sadly they were all sold out :(
Luckily, this Home Depot had tons of Miracle Gro Garden Soil!!! Props for this Home Depot!!!
Great service too at the Garden Center of this Home Depot as well! :)

Walking in I expected to get the same crappy service from the staff like their San Leandro location but I was mistaken. Upon entering, I was asked by an elderly woman if I needed help. I did and she pointed me in the right direction. She knew where everything was at by isle. I went back and asked her for the plumbing isle and there I go again. When I got to the plumbing section another staff member asked me if I needed help which I did.
The girl at the register struck a quick friendly conversation with me. She jokingly made a comment of all the material that I had to unclog and remove hair from pipes. She thought it was funny because her parents had to call a plumber to unclog their bathtub. It turn out to be her hair that clogged it up lol
Anywayz, its nice to walk into a home depot and have their staff be knowledgeable on any question that you have. I should of written down the names of the staff that helped me to give them credit on here.

Home Depot’s are the same product wise but not price wise. the locks at the oakland one are cheaper than the ones at davis st. go figure.
just drop in here to get a white minibind (4.97) since i was passing by here.
parking’s better here than at the adjacent foodmaxx.