Amalgamated Dental Center

Lemme start by saying yesterday they saw my daughter for an emergency appointment which went well today is a whole nother story first the oral surgen was running late then they said she was to be the next patient seen it would be be about a 45 min then we come back inside the front desk girl clueless tells me now there are two patients before her this place has no manners and I will never recommend this place to anyone if you end up there in an emergency be prepared to be lied to and they will only give u info if you ask not advise you of the delay now the procedure was quick but the dentist rushed out after removing the teeth left her with blood across her cheek praying she heals well worst experience ever very dissatisfied

I’d just like to start by saying this is the most unorganized facility I’ve ever been too. Appointments never seemed to be coordinated, the staff is highly unprofessional!!! I was scheduled for an appointment for wisdom teeth extraction and when I arrived they took me to the room to proceed with a filling. So when I corrected the hygienist she said there is no oral surgeon here today I can’t get my teeth taken out … There was no communication to me that the surgeon wouldn’t be in after having taken four days off of work … but instead of PROPERLY RESCHEDULING my appointment they decided to have me come in to do a separate procedure. Then when asked about my extraction the excuse I was given was that the surgeon is out of the country and all his appointments were rescheduled … Except I wasn’t notified of this and instead of me showing up and being told the situation upfront they decided to assign another procedure just to leech some money … This office is pathetic and so is the staff. I will never be returning here and I advise everyone to find another place to do business

The professionalism just isnt there, and im talking about the dentist, the staff can be more friendly as well, i shouldn’t have to ask the dentist his/​her name, there suppose to introduce yourself as soon as they walk in the room, UNBELIEVABLE, and this happened with 2 different dentist, a male and then a female dentist, after that experience for like 2 months, im like I’LL NEVER BE BACK THERE AGAIN, im like how are you so educated but you use no COMMON SENSE whatsoever, i dont get it, OH WELL, the wait times weren’t bad but its just the UNPROFESSIONALISM from the dentist that is just very hard to comprehend and for those reasons i wont be back and I’ll definitely never recommend that office to «ANYONE»…

Horrible. I was scheduled to have one side of my wisdom teeth pulled, with no anesthesia besides novocaine. The waiting room was packed, standing room only. I felt like cattle being led to the slaughter. No bedside manner whatsoever, no smiling faces, no shooting the breeze to get my mind off what was about to happen. When you’re obviously a little nervous, where a little hospitality and a warm smile would go a long way, the staff was cold and obviously could care less. The oral surgeon didn’t even give me a hello when he walked in. No consultation, no instructions on what was about to happen, looked in my mouth, shot me up with novocaine, and everyone left the room for however long it took for the numbness to kick in. I really felt like I was about to pass out waiting there, staring at the extraction tool. Then everyone rushed in, I opened up, he pulled the teeth, and from that point on, I am pretty terrified about getting my second half pulled. The only plus of this whole experience is that he was quick and did one tooth right after the other, and got me up and out of there. NEXXXXXT! Oh, I should also mention that they pulled THE WRONG SIDE of the wisdom teeth referred to by my dentist. One side had a cavity that was supposed to come out first, but they in fact pulled out the wrong side.
For the other side of my wisdom teeth extraction, I am obviously going to a different oral surgeon. NOW I’m having a hell of a time getting my x-​rays from this place since insurance only covers the panoramic x-​ray once every three years and Amalgamated Dental is the keeper of this sacred x-​ray. First off, I called to ask if I can pick up the x-​ray, yes! absolutely, we will be here until 8 tonight. Okay great! I drive 45 minutes in a dash against the clock from work and there are 3 women in the office. They say to me when I walk in, the office is closed (looking at me like I have a third eye), oh you want your x-​ray? It costs $ 25 to obtain the x-​ray, and it takes 24 hours to get x-ray’s processed, you need to sign a release form, and you need to come back on Monday before 4 to get them… Would have been GREAT to get this info over the phone. So now I needed to deploy back ups because I work, like most people, and am nowhere near Union. I had my husband call on Monday to see if they were ready to be picked up, and guess what, NOBODY is in the office. Nobody is picking up the phone. My appointment for the second extraction is for tomorrow and now I’m thinking I will have to move it, rearrange my schedule, all for the incompetence of this place. I start calling from work and finally somebody picks up the phone. She says they won’t be ready today, and they will be ready tomorrow (the day of my appointment). Finally, I called in the morning of my appointment, she said they were going to be ready by 11, I was able to obtain the x-​ray and make it to the other appointment. Nobody has time for this. DON’T GO HERE!

Do not waste your time. The staff is terrible. Do yourself a favor and find another office.

The dentist is nice. But the staff at this place is something else. My dentist was gone for one of my appointments amd all they had to do was take a mold of my mouth and order something… WELL. at my next appointment my Dr noticed that they ordered the wrong piece and they hF to do everything all over again. They couldnt find the correct size this time and ended up taking 3 molds. Now just think of me sitting there w a mouth full of clay 3 times! Then the dr wanted to give me a shot for so called «pain» that I did not have. He said oh dont worry I won’t charge. So I let him give me the shot and the lady at the desk (A receptionist) said «oh dr u cant give things for free» with the nastiest attitude and then charged me for the shot anyway!!! $ 45. I say go somewhere else.