EyeStyles

I read the reviews, and was a little skeptical about this place; but they were right around the corner and my son needed glasses ASAP. I did my due diligence called first and made sure they would make a new pair of glasses from a prescription from last year, not a problem. We arrived and came to this small optical store about 3 ladies working inside. They were all pleasant but very chatty with one another, they also seemed to be very busy yet disorganized at the same time. The young lady who helped us was very nice — I can’t say she helped us pick the frames, but she was accommodating in pulling down the 10 – 15 frames my son tried on. Check out was simple, and fast. She tallied everything up, factored in discounts from my insurance and the best part was she told us they would be ready the next day! They called bright and early the next morning to let me know my sons’ glasses were ready for pick up!
Overall the service served its purpose, I did not feel (like in other reviews) that I was getting a bad product or the staff was being dishonest about their items. I will definitely return!

Very unhappy and disappointed ive been a customer of this place for a few years I was happy until I found out thru another Optical store that the glasses I paid for to be put on my frames were of an enferior quality than what I paid for, the way to find out is on a letter that’s etched on the glass that’s visible when you look at the glasses thru the light I paid over $ 200 the glass that was put on is one of the cheapest around $ 45 I’m so disappointed I guess one can’t trust anybody anymore and I used to like these people. I did learn a lesson

Fabulous service! We were helped the second we walked in and had no trouble finding something we liked. A great large selection of glasses! I was excited to see so many designer glasses all in one place for a competitive price.

I gotta say Jeff was extremely helpful to me. I don’t have the same problems as everyone else. crowded and small it may be but really helpful to me

They came through for me in a major pinch. Needed last minute glasses for my hubby before we move. Majorly helpful that they pulled a nice pair together for him at the drop of a hat and a reasonable price.

Hmm I wish I had read these reviews before I went. Oh well you live and you learn to be honest thou I tend to usually give a place a shot despite bad reviews .
I must say THEY HAVE AN AMAZING SELECTION OF FRAMES… BUTTTTT
I have bought a few pairs of glasses and sunglasses from them the past few years, heck not just me but some family and few friends (whom I had recommended it to). When you purchase something from them you are great. Smiles handshakes etc etc
But when something isn’t right about your purchase well they might replace it… they say you get a one year warranty. Well the frames I purchased are great but my lenses were screwed up. First when I came into get my glasses the lenses looked all scratched up on one of the frames. So I brought them to the girl who sold them to me, she said omg, I am sorry I do not know how that happened, I told her that I did not scratch them, she said they called abirations or something like that (basically it’s a defect in the when the lenses are cut or made), she explained it is the fault of whoever they order there lenses from… well I told I am going to texas I need my glasses before 8 days, she said no problem. PROBLEM they were not ready til 2 weeks later, I had to have someone go pick them up an mail to me.
Next when I PAID for my lenses to be replaced on the other frames, THIS TIME WHEN I GOT MY GLASSES BACK it looked like Wolverine was tickling my lenses (same defective lenses) lol man so two out of 3 replacements with these internal scratches, they just come (defective) or whatever they call them in it. Anyhow I shipped it to them to have it replaced again. The manager lady said she checked twice or 3 times, I’m like excuse me? first thing she asked me was how do I clean my glasses, like I just told you, I opened the box and they were like that.
She checked them 3 times???
Now working at an optometrist shop if you have bad vision oh nooo lol
Truthfully, I just felt she was busy and did not notice, and that is her defense mechanism. She did try to be passive aggressive about it
Anyhow, I shipped my glasses back and she assured me that it will not happen again and sent back my glasses,
and she assured me they went over it…
WELL POOF
3^rd time same thing defective lenses but not as bad
so I told them I would just come bring them in next time I am in NJ so they can replace the lens.
She said, well it will be a year in January, if you cant bring by then or max Feb we can not replace it for you.
Don’t the lenses come with a warranty?
If they are Defective, isn’t it common courtesy to replace them or just the right thing to do?
She said no problem don’t worry I’ll have you talk to the owner
HERE IS WHERE I SAID OKAY I“M DONE
He says Hi I am LARRY the owner blah blah so and so
And just went off on me in such a rude way
You’re in Texas blah blah blah why are ordering lenses from JERSEY
Like first of all I have bought like a few pairs of glasses from your shop over past 2 to 3 years, I have even brought in Family and friends
Then he said you only paid 600 dollars for your glasses, the lenses cost money, I haven’t even made that much off of you?
LIKE seriously?
I don’t believe people purchase things and have the mindset HEY I HOPE THIS GUY MAKES A LOT OF MONEY OFF OF ME or for others to make money,
People by things because they like something or like the name or like the design or the quality.
He kept saying you can take your business elsewhere.
So I just told him it’s the principle, and etc etc
and said It’s no problem,
I will take my business elsewhere
Also I do hope other’s read this and realize what kind of rude messed up horrid annoying etc etc Experience this was
:)
Stick with Major Eyeglass shops like lenscrafter or cohens or americas best that honor there work and product no matter what. They believe in quality, and they back it up. Not like this place here

Worse place ever! I also used a Living Social voucher and got duped. What a shady operation they are running over there! I gather they don’t have many repeat customers because one experience with this place is one too many. From the rudeness of the receptionist to scamming you financially, this place is certainly a place to avoid at all cost.

Long time customer of Eyestyles of Union. If you are claustrophobic (the office is small) nor do you like being around «urban» people then this wouldn’t be the place for you. That being said its pretty hassle free, straightforward, and despite the size you get in and out. I come get an eye exam and go about my business. I have also been fitted for contacts multiple times over the years. They have a variety of brands, frames, and sunglasses. While some staff aren’t as personable with customers as others, I have a overall good experience. I’ve been visiting this location for 10yrs now.

I have had a great experience at Eyestyles of Union over the last few years. They have a nice selection of glasses, reasonable prices, the doctor seems knowledgeable and can handle a pretty complicated prescription. I have received good medical care for my eyes there. I like the fact that they are an independent store and they are not owned by Luxotica which owns the big eyeglass shops in America.

This place really sucks. And believe me if you go with a voucher it sucks more. I went there with a 29 $ voucher (worth 200 $) from amazon, and I have to pay an additional 109 $ more to order my glasses, that with the fact that I selected one of their cheapest frames. The treat you like dirt when you come with a voucher. I wonder why they sell these vouchers if they don’t want people coming in with vouchers. Their voucher is just a big scam. Please be advise, doing business with these people sucks. Bad customer service

NO STARS This place sucks please do not waste your money on the living social or groupon when you get their and you mention that you are using a voucher your treated as if your using a old wet food stamp no joke the prices for your voucher verses the regular price is a big difference your actually saving money and have more of a bargaining power if you come in as a regular customer and use their deal but I would advise just to avoid this place at all cost and just go somewhere else I found that purchasing your frames online is cheaper or just go to LensCrafters or eye doctor. Again don’t be a fool and buy the groupon and don’t give this place your business.

I can’t say enough good things about Eyestyles of Union. The super-​friendly staff helped me pick out exactly the right frames from their vast selection, and the lenses themselves were ground in about twenty minutes. I HIGHLY recommend them.