Kean University Book Store

Awful, awful service! I’ve attended Kean for several years, and have had different experiences with the service provided at the campus bookstore. Some very pleasant, some, such as the reason as to why i’m writing this review, not pleasant whatsoever!
As students take Saturday classes, a refund is provided to the student’s Kean account. However, the students are only able to use this refund through purchases on Kean, where the student ID card is accepted. In the past, the bookstore provided several types of gift cars, I guess over time students abused this, and cheated the bookstore of some $$ (wish they still did provide the different type of gift cards, and not just B&N).
I personally didn’t feel like spending $ 150 on B&N gift cards that I would probably never use, so I decided to purchase sweatshirts, shirts, or whatever I would use, and exchange what wouldn’t be used, or whatever the case would be. I asked what the return policy was– receipt & tag & exchange/​purchase would be provided.
I purchased one hoodie for $ 45 (just like other university store, prices can be ridiculous), and did not notice that the security tag was attached. I got home & noticed it was on, so decided to return to campus at a later date to exchange it. I did not wear the hoodie, remove the price tag, nor the security tag since they usually damage the clothing & damage the clothes with ink if not removed properly.
I approached the cashier, greeted her, and stated that I purchased a hoodie where the security tag was not removed. She stated that she would need the receipt for proof of purchase or she wouldn’t be able to remove the tag. This is for security purposes, I understand. I handed her my receipt, and hoodie– as she was removing the security tag, I mentioned to her that there was a noticeable hole near the security tag, and would like to exchange it for another hoodie, clothing item, or cash back if possible. She said she would need to speak with her supervisor, as she was not sure due to the «damage».
So, along comes her supervisor. Now, please picture yourself talking to a dog, or a cat… responses aren’t usual unless you’re commanding them to speak… I felt like i was having a conversation with my pets without command, or as if I was speaking a different language. This supervisor was extremely rude, and was not listening to the customer. She even accused me of damaging the hoodie. I usually don’t make a big fuss over things like this, but the clothing item was pricey, and her attitude was extremely shitty. I explained to her that I had purchased the hoodie FIVE days prior, had not worn it, and just had the security tag removed by the cashier. She looked at the cashier and asked if she had just removed it, the cashier said yes. She then looked at the hole in the hoodie and said, «well, this is not from our end… this must have been someone else.» I said «okay, so can I exchange it for another sweater? I don’t want it due to the hole, or if i can get the credit instead»… she stopped me and said «no, we cannot take this back because like you said, it’s ‘damaged’, and cannot re-​sell it either since it’s ripped». She then went on to say that I should sew the hole, and it would be unnoticeable. So I asked if she enjoys purchasing damaged clothing at stores and losing out on money, she did not say anything, and just gave me a blank stare. I then told her that the exchange policies are extremely inconvenient and plain stupid, and requested to speak with the store manager. She then walked off to the back of the store for a solid 10 minutes, and returned saying that the manager was out on lunch, and should return soon, but that she probably would not exchange the hoodie either. I waited, and waited for this manager, and she never showed up. I asked the supervisor what time the manager would be returning, and she said that she was not sure. I waited over an hour, and no one showed up. Just rude!
In conclusion, go shop elsewhere for your campus needs… order your books online while you’re at it because they absolutely hike the prices along with everything else.

I find all the books I need for classes here. They also sell clothes, backpacks, electronics, and tons of school supplies. Its very convenient.