Michael Anthony Furniture Galleries

After receiving a couch with irregular (not matching) size cushions and communicating with store representatives, I am happy to report that they replaced the sofa with a perfect one.

Very happy with the selection, customer service, delivery, and support we received from Michael Anthony Furniture. The piece we bought is exactly what we expected. I will happily use them next time we need furniture.

I ordered an home office desk and not only do I love the item, the customer service and personal attention was outstanding. I highly recommend this store!

I’ve recently purchased a bedroom set. Every single piece came damaged/​cracked. I called the store asking to return everything but they wouldn’t let me do so convincing me to wait for an exchange. After about 3 months of waiting, another bedroom set came. I couldn’t believe my eyes when every single piece had problems again! This time again I asked to return the set and get the full refund. They wouldn’t let me do it. In order not to pay a restocking fee for furniture that came damaged twice which is ridiculous I had to get a store credit to buy a mirror. Stay away! Cheap prices but very bad customer service.

Overall, great experience at Michael Anthony Furniture. Sales person was friendly and a straight shooter and my furniture came in early which was bonus. Quality products at a very good price. The delivery which for me in the past has been a challenge with other companies due to the narrow halls, odd shaped rooms, etc… Michael who I believe is owner assured me the delivery would be fine and he was right as his guys were awesome! Everything came wrapped in furniture blankets, and they maneuvered through my house flawlessly. I’ll be back!

I recently purchased a bunk bed from Michael Anthony Furniture and had a terrific experience. I’m very surprised to read any negative reviews. I worked with Michael and found him to be incredibly responsive and helpful. Previously, I purchased a couch and chair. I will absolutely go back.

I could write forever, but will try to be brief. In short, I would never recommend this store or encourage anyone to shop here Even if you land a better price it is not worth it. The ensuing headaches will make you wishing you spent hundreds more elsewhere. Furniture is not just wood that sits there You buy the sales people with it so pay attention please.
Issue #1 — Ordered a high end, custom table. Waited months for it to arrive only to find out… woops…Michael Anthony staff ordered the matching chairs in the incorrect size. And Whoops again, the upholstery on the chairs were not what we ordered. After waiting many months with no table, try waiting a few more months to get the corrected chairs. Simple attention to detail issues. Had to buy another table just to have a place to eat in the meantime.
Issue #2 — At the same time purchased a day bed. It was defective, broken and missing parts. I suppose I can blame the manufacturer. But Michael Anthony sells the product and must stand behind the product. We tried to get repairs handled through the manufacturer. But the manufacturer doesn’t deal with the public directly, so I need Michael Anthony’s help. Unfortunately that wasn’t happening. Almost 1 year now and no resolution. They’ll call back pronto for a new sale. God forbid you have an issue, no one wants to hear from you. I understand everyone is busy but we’ve waited too long for support. I have sent dozens of emails to Michael with no response. Countless unreturned phone calls. I am running with all the work trying to get it resolved myself through the credit card. It’s been a nightmare over something so simple if the store would call you back and help.
OVERALL: Do not shop here, there are plenty of other options on Route 22 if you’re looking for a deal. I regret spending thousands at this store and wish I could undo it.

TERRIBLE business people. I ordered 2 leather sofas and a leather chair along with the «LEATHER PROTECTION» plan. That itself is a joke!
There are marks on the sofas and chair and they are not honoring the «LEATHER PROTECTION» nor refunding my money for the protection!!!
Don’t waste your time with these dishonest people!!!

I ordered a complete bedroom set and loving room set, and i had a really pleasant expierence. the sales team was extremley help full and on point. they had everything i needed and it was dilvered on time no problems. this place is my got to for all my furniture needs

Purchased my sons furniture from here last year (2011), a Broyhill set. It was a few days late, no big deal as I was still painting his room. This year we purchased my daughters set, a Legacy Classic set. We were approved for financing for 12 months no interest. They said the set would take about 2 ½ weeks, which today is that day. I called and they said it hadn’t arrived and would call the manufacturer and call me back.
Now, I know this stuff is shipped from the Carolina’s, so I’m not holding them to the exact day. However, I should be kept in the loop. Now, the part that’s the kicker: I found the exact set and Raymour & Flaniggan. They wanted $ 800 MORE for the same set. I’m not going into a review of R&F, however, that’s ridiculous. After getting my price from Michael, I told him he was $ 800 cheaper and he stated certain pieces he carries he can sell less the R&F, and some pieces he sells higher, depends on how often he does business with them. Makes sense and that’s fair. I’m glad we chose to go here again. How could you be upset at saving $ 800.00?
If anything changes with me not being in the loop of the delivery date, I will re-​post.
**Update 2/​23/​13***
Called on Thur, ²⁄₁₄ for an update. Was told the manufacturer was out of stock on a few items (really?) and it wouldn’t be shipping until ²⁄₁₅ or ²⁄₁₉ because of the holiday, and should be here by ²⁄₂₂ the latest. Here we are, ²⁄₂₃ and was not told it wouldn’t be here until late next week. This happened when we ordered my sons furniture and the MAIN reason I went back is because he was $ 800 cheaper and I’d rather spend my money at a mom & pop business.
**Update 2/​27/​13**
Received the bedroom set today and couldn’t be happier. My daughter LOVES her big girl bed. The pieces all arrived with no damage and assembled on site by the delivery men. We couldn’t be happier with the product.
**Update 3/​7/​13**
Received a pleasant phone call today from Michael (the owner) regarding my review on Unilocal.He wanted to know about my experience after reading this review. I explained to him my gripe with the order was mainly with the shipping/​delivery date. He kindly explained to me that they have really no control over when the manufacturer ships the merchandise and the date provided is just an estimate. I proceeded to explain that I was aware of this but that my issue was no follow up phone call about the expected delay. He agreed and stated he understood my opinion. I stated to him that at the end of the day, my wife and I were extremely happy with the price and the furniture itself. I informed him I would definitely come back in the future. The whole phone call lasted approximately 15 minutes.
So, with that said, I decided to edit my review for the following reasons:
–I get the whole delay thing. Even though this was MY order and I was waiting on the delivery, I get the business aspect where they probably have dozens of orders going on simultaneously. To call vendors each day on the whereabouts of merchandise is probably next to impossible.
–The fact that Michael took the time to call me about this review tells me a few things:
He cares about his business. Two, he takes the time to investigate what others are reviewing about his business. Three, he cares enough to call a reviewer to make things right and better any future experiences.
Overall, I believe this reaction is what this site is all about. I wish more merchants reviewed this site and took action they way Michael did. A very positive experience and again, I would definitely go back. For that, I am adding an additional star.

NEVER AGAIN. My wife and I purchased a pair of end tables for our new living room. We asked the salesman helping us if they come assembled, to which he responded no, but we can assemble them for us. We then asked if we could pick them up instead of paying to have them delivered. He said yes we could pick them up at their show room, but of course we were responsible for them as soon as we walked out the door — which is understandable. So, after waiting just a couple weeks we had to call them to find out if our tables were there — which they were. My wife spoke to a woman and a man named Michael that afternoon, both of whom said that although the tables were actually in their warehouse, they would bring them over to the showroom where we could pick them up, but we had to be there by 6pm. And now the problems begin. 1) I had to leave work early to get there by 6pm. 2) When I got there, they informed me that my tables were still in the warehouse and that they never said they would bring them to the store. 3) What ever, I’ll just follow their delivery guy to the warehouse and get them there… however, when we get there he pulls out two boxes. The end tables are not assembled. I decided to go back to the store to complain. We paid over $ 500 for two little end tables, this is not Ikea, they should be assembled like they said they would. 4) Once back at the store Michael again denied ever telling my wife they would be at the store. He also said that they never promised to assemble these for us. His excuse for not bringing the tables to the store was that he had no reason to go to the warehouse that day. No reason? How about it’s less than a mile away and you told my wife you would do it, the other lady she spoke to said you would do it and the salesman promised the same. I said, what about customer service? He said going and getting the tables from the warehouse (like he promised) was not a matter of customer service. Really??? Then he offered to assemble the tables for a fee. I didn’t want to mess with this guy ever again, so I said I would do it myself because I would have to leave work early AGAIN to pick them up because of their mistakes. He replied that it wasn’t his problem. Bottom line, we like our tables, we like the price, but the customer service is the WORST I’VE EVER EXPERIENCED. TERRIBLE. We had to call them to find out our tables were in, they flat out lied to us about assembly and having them ready for us to pick up, he called us liars, said it wasn’t his problem and then tried to charge me for assembly. This jag has no idea how to treat customers or just doesn’t give a rip about customer service.

STAY AWAY!!! Bought a lay z boy reclining couch. Decent price, delivered on time, but missing a cotter pin, so it didn’t work. They wouldn’t return my phone calls, finally had to call lay z boy to get it fixed. They don’t care about customers once they get their $$. I can’t say how disgusted I am with these people.

My bf and I purchased a 6pc Kincaid bedroom set and a sectional from them last year for $ 7k. I paid what I was expecting, so I was happy with that. We wanted to finance the furniture, but he said we can only finance up to $ 5k, so we would have to give a check for $ 2k down (which we knew was bs, but let the man have a little cash in his pocket, I can’t get mad at that, though I don’t like to be lied to). Finally after months of waiting, which I knew was to be expected, the furniture was delivered. The delivery men, were pretty unknowledgable and they also forgot the nightstands, which is not a big deal.
But what I do find to be a big deal, and am still pissed about to this day is the fact that my bed has cut-​outs for wooden slats. I never got my wooden slats. I called about them multiple times, they sent over one of their delivery men with metal slats and screwed them into my wooden bed frame, they obviously are not the right size as they don’t even touch the floor, which I pointed out, only to receive a confused response. The part that really gets me is no matter what I say the owner plays dumb, like «what’s a wooden slat?» are you serious? You tell me you have been in the furniture business since you were a teenager or something and you don’t know what a wooden slat is?
At some point they started ignoring my calls and I gave up, but I am not a happy customer.