Sprint Store

Went to switch over from Verizon and was looking for a cheaper plan. What I got was $ 177 more than they had quoted for me which made them more expensive than Verizon. There was no help and now I’m stuck in a plan for two years and I’m paying.

I recently went to the Sprint in Feb. 2014 and they put me on a Framily plan and explained to me how much cheaper it is but failed to tell me that I would lose all my upgrades from now on. I’m extremely upset that I lost my upgrades and luckily the nearby Radioshack in Roselle was able to fix my problem for me and give me good and honest customer service and not mislead me like the Sprint store on Route 22 did.

Terrible service and some of the employees here are incompetent. I was there this morning so I could fix an issue with my phone and not only was the «consultant» cocky, but he didn’t give me his undivided attention nor was the problem fixed. And he was supposed to back up and restore my contacts on my phone and he didn’t. Now I have to drive all the way back to the store to get this rectified.
I am looking to escalate this matter to the store manager and corporate. Because he had a job to do and he didn’t do it. There are many people without jobs who will gladly take his place. When I was about to drive off I noticed that my contacts weren’t even on the phone. I walked back into the store and he said, «Oh it’s still syncing.» Oh really? Now I’m home and the contacts are still not on my phone.
I even called Sprint customer service and they told me that the «consultant» did it incorrectly. If he wasn’t so busy talking about other customers and paid attention to what he was doing, I wouldn’t be typing this review and I would be relaxing and watching a good movie before I head to work tonight. I am not a fan of this Sprint store. This is not the first time I had issues with them. They SUCK!!!