A Better Choice Driving School

This will be our second time using A Better Choice Driving School. We had a great experience the first time so there was no reason for us to not go back. Now the second time around I am just as pleased! The owner sat down with us and took the time to help us schedule around a very difficult and busy schedule. I could not be happier! Thank you!

The driving school itself is fine. The driving instruction was fine. The classroom instruction was fine. Good luck getting your driving certificate when your child has completed everything. I was told I could pick it up after the school work was completed. The I was told I had to pay a fuel surcharge, which I did (they cashed the check). Then I was told my child had to complete 50 hours of driving with me to get the certificate, which we did. Now that we have done everything they asked I wrote a letter and sent a self addressed stamped envelope and asked that they mail the certificate to me. The letter came back because this location does not have a mailbox. I then sent the letter to the Canton office and they sent me a letter back telling me to go to the Uniontown office as I had to sign for the certificate. The Uniontown office is not staffed often and they don’t have classes there every week. I have driven there three times to get the certificate and they were closed each time. We cannot get my child’s driver’s license because we cannot get the certificate. We even had to renew my child’s temps because getting this certificate is next to impossible from this location. My wife called them to again try and get the certificate and told them how many times we have called, emailed, and sent letters in the US mail and they actually denied that we had been trying to contact them to get the certificate even though I have the email replies and their written letter reply. My wife finally got the certificate by calling to find out when the Uniontown office would be staffed, and going there in person, but they had the nerve to tell her that we still owed the fuel surcharge, as their records indicate we hadn’t paid. My wife showed them the cancelled check from JULY! So it is also obvious that their record keeping is not very good.