Firestone Complete Auto Care

You know when you have one of those shitty days, one of those four blood moons in the year days, one of those I’m about to turn into my alter ego days? Then when you have one of those days you get a flat tire when you have to be in two places in 20 minutes. That was today.
To make this special day even more exciting, the flat tire comes at the time when most tire shops, mechanics, and my overpriced Toyota dealership are minutes away from closing. Thanks a lot universe!
Enter Mike. This dude right here, he has some serious karma points coming his way. When other tire shops tell me no, he said yes ma’am, bring your car in and we will take care of it. When they couldn’t fix the flat, he hooked me up with a great deal on a new tire. Mike was polite and patient from the phone call before I got there to the moment I left.
Mike and this Firestone gets 5 stars for customer service and a definite repeat customer in me.

Never been truly happy here. I’ve made an appointment to get my oil changed, nothing crazy. It was almost a three hour appointment. I thought perhaps I’d have better luck if I just walked in another time & should have known better. They turned me away. I’ve tried on various occasions to give this place a chance but they’ve left little to my imagination now. Overall they’re not very personable & to just buy a tire since I had a nail in the wall of it was $ 109. No thank you.

Customer care addressed my concerns about price in a timely and efficient manner.

My «Go To» car mechanics. Outstanding customer service. Quick turn around time. Always honest pricing. I have been to other Firestones in San Antonio, this one is by far the best.

Awesome awesome service here. Had an 11 am appt didn’t wait long! Previously went to a another place told me my wheel barrons were bad and needed to be replaced. I wanted a second opinion so I left. Came here they found that I only needed new tire and rotation. Theses guys are awesome. The Manager Steve is extremely nice and very professional. Will be coming here for all my future car needs. I highly suggest the Firestone. But make an appt because the are always busy. Which is a good that ng in my opinion. Means they are doing something right. :) Plus they offer free Wi-​Fi and the lobby is very nice.

Abandon hope, all ye who venture here.
I was initially happy to find a place to get my oil changed near my home that wasn’t $ 40 (there is currently a deal for a $ 21.99 oil change) and was well rated online. I was also initially pleased to call them and speak with someone who seemed very informed and polite. Those feelings were dashed today when I went in for my appointment with them to have my oil done and was met by very poor customer service. Firestone offers the ability (as is also shown on Unilocal) to schedule an appointment for any number of services and locations. Seeing as how every time I called in the past couple days I was told it was a 1 or 2 hour wait for them to even get to my car, in addition to a full hour to do the service, I was understandably pleased at this scheduling option. So I went online, put all my information in, and received confirmation a little while later that my appointment had been set for 3pm.
So when the time approached I got my things together, grabbed a book to read while I waited, and headed on over. I then had to wait for several minutes for someone to appear at the front desk to assist me, and the man who showed up was very discourteous. I politely let him know I was there for my 3pm oil change, only to be interrupted by him telling me that they did not do appointments. I responded that, of course they must, as I had gone to their website to arrange it and received confirmation. He then roughly declared that someone should have called me cuz they DON’T do appointments for anytime after 12 (despite not saying this anywhere on the website or my confirmation email) and that it was about a 2 hour wait to get in if I wanted one. Naturally I declined as I had set the appointment specifically to avoid having to sit there for 2 – 3 hours.
I fervently declare this place is NOT WORTH YOUR TIME. It was terrible customer service, no fluid fill-​ups or anything else are even offered with the oil change, and the appointment situation was infuriating. If you need to get your oil changed, go someplace else unless you want to deal with poor service and are happy to spend your entire day sitting in their lobby.

Outstanding customer service from Jeffrey and Nate B. I arrived just minutes before closing time with a concern about my low tire pressure. I have the road hazard warranty and they did a courtesy check on the tires and alleviated my concerns. The temperature had dropped drastically and the tire pressure on all four tires was exceptionally low. They aired up my tires and sent me on my way back to Austin with a single glance at the clock. True professionals.