Mud Bay

I love it here! One of the employees, Josh, is my neighbor and is such a great person. For Christmas, he brought my cat Eggo an assortment of samples, treats, toys, and catnip from the store just because he happened to see her on the windowsill. He has made it known to us that if we had any questions about Eggo, he’s always happy to help. One reason why I decided to come here is because Eggo, usually a very picky eater, LOVED the treats he gave her for Christmas. I have started buying food for her here, and the prices for top quality cat food here aren’t bad at all. They also have a bunch of samples for your furry ones to try.
This past weekend Eggo caught fleas which was a first to me because I’m from Nevada, a dry state. We decided to come here because we had no idea what to do! Josh happened to work at the time we came in and was so knowledgeable on how to deal with the fleas as well as future prevention procedures. I learned that fleas. suck. but I’m SO happy we went here because of how accommodating Josh was.
I’m sure the other employees are just as great as Josh is. Very, very compassionate about animals and stand by their products. The employees can also bring their pet to work with them which is super awesome! I highly recommend this place! It’s like another family for your pet.

This place is great. Super friendly and helpful staff who remember us and always seem to have a treat on hand for your furry friends. Great products throughout the store!!!

Staff always very helpful and very knowledgeable. Pet friendly environment, live it!

We love this place! Has everything we need and then some! Was greeted and helped with any and all questions we had. We’re even given a handful of free samples for our pup. Overall had a wonderful experience and will be going back :)

Every time I have been in here, they are nothing but nice. They have a great selection of treats, toys and quality food. After buying our dog a bag of food, our vet recommended our dog change to a seafood recipe (he has yeast problems). We had already used some of the bag, but Mud Bay has a great return policy. We went in and told them what happened. They were so nice about it and took the other food back with no problem. It was a simple and quick exchange. I was amazed at how easy it was and there was no hassle. I felt bad having used some of the food, but I heard they donate the opened food (which only makes this place a bigger hit in my book).
The service and their loyalty to pet wellness is the reason I will be buying as much of my pet products there as I can. They have the brand of food that’s recommended for my dog, and I will only be buying it here. Their bulk treats are also a big hit in our house and are made from natural ingredients.
This place is awesome. Plain and simple.

Our new favorite store ! I was helped right away. The staff was knowledgeable about the products and made recommendations based on my preference. They offered me some samples to take home to try out with the dogs. I have never been to any place that did this. Definitely beats the big box stores like Petco and such.
They carry all of the legitimate premium brands. They have a whole section of raw food! The prices for our purchases were LOWER than the online retailers. Even lower than Amazon! I won’t have to order through Amazon with prime shipping, when I can just drive down the street to Mud Bay and get it the same day.

I’ve only been to this store twice, but both visits were fantastic! The staff are so knowledgable, patience, & kind. With adopting a dog from the humane society you receive two coupons from mud bay. A free pound of dog treats — which are all natural — and a $ 20 coupon towards any dog food. They have SOOO many different options for dog food that vary from grain free, big breed food, small breed food, wet, dry, they have it all! The staff really make the experience there. They all are very friendly and more then willing to help. With talking to one of their employees she gave me 4 samples of dog food that she thought I should try for my two little ones. With all the coupons I walked out with everything — full bag of dog food, treats, raw hides — for only about $ 11!!!

They have the best staff — they are knowledgeable and helpful! I go out of my way to shop here rather than the «big» stores — since I am treated like a pet owner (or that I’m owned by my pet) and not a just another customer.

Since my initial review the staff has definitely improved — just a bit more friendly and helpful. I do appreciate it — I like the store and am a regular customer for that reason.
Products are quality, the store is nice and clean — not cramped, and even an occasional return is handled with a smile. Way to go.

GREAT selection, KNOWLEDGEABLE FRIENDLY staff… What more can you ask for in a pet store? They have the best selection in the area for raw diets — AND the best prices too… PetCo’s prices are 20−25% higher for the frozen raw bags we buy. I’ve also found that their prices are the same or less for canned cat food, dog treats and canned dog food. Plus, you are supporting a Washington State store chain, not a national chain if that is important to you.

This place has a staff that is always so kind and courteous to my grandfather and I. They know us by name, almost! I can’t think of a better store to shop at for my dog. Everything is very holistic and natural. The store is really clean.

Nice folks working there. The problem I have is that over the past couple of years of going there I have discovered that they change brands they carry on a regular basis. This would be fine but many dogs digestive systems operate much better when they are gven one particular brand of food. Every time I would gethim used to one, Mud Bay would discontinue stocking it. I wonder of they don’t change brands frequently because of financial encentives or just to appear «trendy». As pet foods are not regulated by any agency, I at least want to know that a manufacturer with a history of making pet food is making what I am feeding my dog, not some «designer» dog food being made by somone with no track record, making dog food in his basement. Mud Bay should at least keep some staple manufacturer’s foods among the twenty or so brands they carry.

It’s been over a year now, and we’ve not purchased any food or treats for our doggy Molly from any other place. These folks are simply AWESOME. We also try to patronize the little pet shop in Fircrest for a few things, but for the IMPORTANT STUFF like her daily FOOD and advice on such, Mud Bay is simply the best.
Dave

I’ve only been to the local Mud Bay twice and both times helped by Kristina. She was really helpful in picking out good teething items for our pup. She explained why this one is better than that. Explained teeth brushing techniques, importance. I felt she was knowledgeable and it was nice that she recalled our conversation 3 weeks earlier and asked how our dog liked the lambs ear. Customer service excellence.
Today I inquired about dog food, and she gave me several different kinds to try, explained why any of them would be beneficial for my dog and said see which one works and come back.

this is nothing but a pretentious corporate chain pretending to embody family values. there are so many other great stores in Tacoma for dogs and cats: stores with better food, educated staff and better prices that one need not get stuck in the mud pit. avoid.

The different Mud Bay stores I have been in have all been well-​stocked with healthy food choices for dogs and cats plus they stock the more environmentally friendly cat litters. My daughter’s kitty has had health issues and is on a restricted diet. The vet wants me to buy prescription food which I object to on principal and which the cat refuses to eat. (I can’t blame him — it smells nasty!) I am able to find healthy alternatives at Mud Bay that he will actually loves and he has been thriving on for over a year!
I used to frequent the University Place Mud Bay until the one opened in Sumner but I still wanted to give the UP store a review. Both stores have very friendly and knowledgeable staff which I appreciate. I loathe going to one of the big box national chain Pet stores so I’m glad to have the Mud Bay stores around.