TCC, Verizon Premium Wireless Retailer

I was quoted a price for the Samsung Galaxy S6 for over $ 170. Sales associate told me the price included a case, screen protector, and water protection. I told the associate I only want the phone and want to purchase accessories elsewhere, and don’t need water protection. The sales associate insisted that it was a bundle deal and I have to buy them. I walked out of the store and went to the Verizon Wireless store in Lakewood to purchase my phone and walk out of there at a fraction of the cost.

My Wife and I just got a couple new phones from here a few days ago. In summary, I would highly recommend going to an actual Verizon store. The staff acted knowledgeable, but were not able to provide real answers to many of my questions. We stuck in there and after 3.5 hours we left with a Samsung Galaxy S6 Edge and IPhone 6s.
The issues I had:
Could not price match phone prices listed on Verizon website. I had the website up and showed them.
Was provided with a $ 200 credit for a phone I traded in. Was then told that I had to use it all that same day, but they did not have any accessories that went with my phone. Was told to just buy stuff and then I can return it if I wanted to later.
They were unable to transfer data off my old phone. I was told they were having issues keeping a connection with the Starbuck’s Wi-​Fi next door that they needed to use since they didn’t have access to the actual Wi-​Fi in their store. Had to go back the next day with a flash drive to get the data off my old phone (another 30 — 45 minutes).
Had a employer discount that they could not honor. I was told that even at a cooperate store it would take 2 –3 bill cycle before it could be applied. I went to an actual Verizon store the next day; they entered my information and discount has already been applied on my first bill which came today.
Was told that I would get $ 100 port-​in credit for each of the lines transferred over, but they could not provide anything in writing to confirm and they are not appearing on my account as of yet. The guys there assured me that «it just happens automatically» I guess only time will tell on that one.
Lastly, my account was set up under my first and middle name, not sure how that happened as they had my drivers license in front of them the whole time and all of the in-​store paperwork was correct. Still working on getting that fixed…
I closed on my last house quicker than this and the process was a lot more transparent.

My partner and I went in to see what kind of deals Verizon could give us in services and such having been very dissatisfied with T-​Mobile. At the end of our visit we were walking out with new iPhone’s and Verizon service. Why did this happen, simply put Andrew D., the store manager. He was charming, informative, professional and highly versed in the mobile ways. He gave us comparison’s of services, phones, and projection’s of cost’s compared with our previous service. When we decide we wanted the service and new phones, we were both amazed at his multitasking and professional competence. He downloaded our information out of our old phones practically simultaneously, all the while keeping a informative and friendly conversation with us. We could believe how quickly this went compared to our two previous services (T-​Mobile and AT&T). AND almost more important, with terrible connectivity with our phone with our two previous services (i.e. dropped call constantly), our signal is now stronger the we ever have had and problems with call connections

I came here because I was having issues with my phone. I had the displeasure of being helped (for lack of better words) by the store manager, Cheryl. First, I had to wait while she finished watching a video on her phone. Then she told me she can’t fix my phone and I have to upgrade. I have been holding out because I want the next iphone that comes out next month. She gave me options and told me they do not do contracts at that store I have to go somewhere else. Device payments will increased bill $ 20+/month. She was short with me and rude. After leaving I went to another location that fixed my issue and explained that I can do a contract when I am ready because it fits my needs better. I will never return here and will be telling everybody I know not to come here

We WALKED OUT OF THIS STORE with initial intention of purchasing 3 new iPhone 6plus! The sales woman lacked confidence in plan knowledge and when we mentioned ATT special new line offers, she suddenly «found» addl discounts, but with very little effort or enthusiasm. This store does not seem to want new business.