Alvista Portofino

My rent went up 220 dollars without letting me know in advance to find a new place, I’m stuck right now because month to month is impossible, I don’t know how this will work, I guess they don’t care if you can buy food it makes me sick I had to add a star to post this

Friendly staff, mountain views, convenient location.

Where do I begin, there’s lots of great things about this Apartment Complex. Since we first step into the doors here we have been treated very WELL starting with Molly & Juliet they were both very helpful with us and gave us a tour to see the apts they are very professional and polite ladies. That’s was a big plus for us, they topped all the places we had searched and they gave us great vibes :)…and no lies just to try to get us in, no pressure either. RAY the manager is the Best person you can meet he is very Professional always greets us when we see him. He’s awesome!!! My son loves coming to his office and likes to greet him as well. That tells it all when a kid is comfortable living in a great complex with great staff… Ray and his staff had a pool event (can’t remember exactly what type of event, I had just a few weeks in the complex) they had a cookout for everybody that lives here, they had games and prizes for the kids and everyone enjoyed some fun in the sun lol… Continuing with my story we have been living here for 1 year and 3 months now. .Our apartment is great, we have great neighbors. Elementary school is just right across the street and lots of great stores around. And our maintenance guys are GREAT!!! ROBERT & BRANDON always take care of any maintenance we need in our apartment, they take care of us as soon as they can. We have NOT had any complaints whatsoever about this place. We are comfortable living here!!! And our apartment is pretty nice our family loved it when they came to see it for the first time. They are dog friendly unfortunately I have no dogs yet. Well I just want to THANK YOU guys for being great with us!!! So if you are looking for a comfortable place with great staff I recommend you to come and take a look at these apts.

Went in not too ling ago to view this property & this lovely young lady by the name of Molly gave me a tour & may I add she was oh so helpful & such a professional & kind girl. I am definitely going to be considering moving into these apartments. The customer service that I received by this young lady was very pleasant. More properties should have people like her guiding potential residents.

I WOULD Definitely recommend living here! My wife and I have lived here for 4 ½ years and it is a great place to live! It is close to our jobs, and the grounds are beautiful with all the open grass and trees.
Our bungalow apartment that we are in now is so great because it is a new model, and it is so quiet, and private. I also like that it has a gym where I can work out.
If you live here, the management including Ray the Manager, Robert Head of maintenance, and Molly in the office, will take care of anything and fast. A lot of the complaints I read here I have not seen. I feel very safe here too.
Its walking distance from Walmart which I go to all the time and I save gas and time going there. Also the Elementary school is a short walk across the street. Move here, you will get a great apartment, We did!
Mitchell

Daniel Rodriguez, new here. Great place for my 2 little dogs and still close
to work.
Must say the maintenance Supervisor: Robert Matallana and his staff
have been GREAT.
I have called in some issues and they were fix almost right away and they
made it appoint to check with me to make sure everything was ok .
Molly office person, also has been GREAT. Good for calling you back
when I have left message.
Once again, THANK YOU Robert Matallana and your staff for doing
a great job. .10.23.2015

just moved in. nice apartment and friendly staffs here. love the apartment and Thank you Molly, you helped me a lot.

I spoke too soon. :(so not happy here. Roaches roaches roaches. Potsmoking everywhere. What security? Parking spaces are still a big big problem. Walmart carts still everywhere. Those laundry rooms …
What I thought was getting better from a week ago is back to square one. Ugh. Smh. …
Not worth your buck if you’re planning on spending $ 1300+ for 2bdrm a month. And they just keep hiking those prices up. So be careful… and do a little more research before you sign.

Screw these guys are crooked new manager is a flake and they are the most unproffesinal team took 2 months to prepaire my lease then they charged late fees off rent rate etc dont move here its roach land and not worth hapf its value.

This place is crap only good thing about it is the landscaping other then that don’t get fooled they don’t fix anything there always changing management the new guy Ray is rude and thinks he’s better then everyone he’s only nice when your getting ready to sign that least after that he’s true colors come out !!! He treats people according to there income and race I can’t stand him and neither a lot of the other tenants wish they would bring ROLANDA back she was the only good one there that cared about the people the girls that work there at alvista right now are useless they run around like chicken without there heads and they lie lie lie they make you feel like your the one that cause everything wrong in your apartment when I first moved in they didn’t even come with me to do the walk thru they just gave me the keys and left me to myself they didn’t even fix anything that I checked off the list of things that where broken it’s been over a year and im still waiting I have roaches they’ve been living with me so long im starting to consider adding them to my lease oh only if I had a copy of it they forgot to give me one btw I have mold a leaking faucet missing blinds chip paint hair that was painted over dirty cabinets leaking tub have the man down stairs come up at least twice a month that he gets air bubbles they sell weed here to and smoke like a trains Everywhere you go its stinks of weed there they walk around with there blunt In there hands there’s kids running around everywhere with bikes skates shooters but yet the sign says none of that is permitted the washers and dryers are always broken and there’s people that leave there clothes there even after they’ve stop washing or drying for over an hour people are fighting over washers and dryers there’s only two washing facilities for like 200 people either there machines are broken or the machine to reload your card is broken or they steal your money when you reloaded it its so dirty in there from dryer sheets to people leaving there clothes they don’t want there the reload machine only takes 5 10 20 and no quarters or dollars there’s always a lady and her man fighting there’s trash everywhere and they steal your clothes there’s no parking spaces people are always fighting for them or saving them for people you out to think paying anywhere from 1250 for a one bed room to 1340 and above for a two bed room it would be nicer there’s market carts everywhere people are always parking in my parking spot and security is useless oh btw they lie that security is there all the time we’ve gone through 5 security guards in the period of 6 months they say the laundry and the pool closes at ten but they are still washing and in the pool pass midnight hello we work they slam the doors to the laundry room it’s so loud the keys they give you sometimes don’t even work the gate is so slow to open and if your lucky it won’t get stuck on you there’s people that gotten out there cars to pick it up to make it slide because it sometimes stops in the middle going in the complex is so bad because guess what if the gate decides not to open then there’s a line of people there’s been time I literally have to wait for someone to come and help let me in my teenage daughter got harass at the jacuzzi by a grown man anybody can come in here I’ve seen them hoping the gate I’ve had my stickers stolen here my neighbor said they’ve had burglary here to both apartments and cars the middle section which is the b section is the worst all the cholos and the weed sellers are over there there always fighting cops are over there every week the walls are paper thin you can here everything your neighbors are doing even turning on the water the dish washer and the boiler are so loud you have to pay extra for center air they say they pay water lol but in fact it’s really added to your rent that’s why they ask you how many people in your lease lol people are always flying down the speed bumps showing no disregards for anyone that might be walking maintenance is useless they don’t care and if they do come they say oh that cause you did this to cause it hello have you thought maybe it’s been like that then they set of an appointment to come by but never do then when you see them they avoid you or say will be down there today well I’ve been waiting for a year the only time you see the manager is when he’s getting out he’s car or go to he’s car to go home he’s always outside the office gossiping or smoking ugh if the owners really want to keep people renting from them they need to get better management or go
Hire ROLANDA she actually cared only pros here is that there apartments are spacious people come in at all kinds of hours blasting there music so if you like a bad manager and living with roaches loud kids smelling weed all day the gang that lives here then go for it I wouldn’t recommend this place to my worst enemy and the good reviews you see is management writing it won’t be renewing

I hate how you can hear everything !!!
Windows are old and they shake when someone upstairs is walking that’s only of course if you live down stairs.
Then they promised to fix certain things around the house and they always reschedule
I can’t wait till our lease it up!

I’ve enjoyed living here for many years. My apartment is very nice, spacious and well maintained. There was recently a change in management here, and things have only gotten better. They really listened to a concern I had about a maintenance situation. Most of the other residents are pretty nice. I would recommend living here 100%. It’s very convenient to walk to nearby shopping and it’s great if you commute because there are 3 freeways very close by.

Where do I start? DO NOT MOVE HERE. Noisy and disrespectful neighbors always being loud and blasting loud music, one lady is always fighting and screaming with her boyfriend. BUGS EVERYWHERE… It’s hot as hell because there is no central Air and the stupid wall ones barely work. Someone parks in my spot all the fucking time…
Whats wrong in my apartment:
No central air it’s hot af!
The fridge broke the 2^nd day we moved in
Gym is nasty and never has cleaning wipes
MOLD!
BUGS EVERYWHERE
Stuff breaks like every second here
Ratchet ass people living here. Gangs, mean teens etc
It smells like weed all the time here
Staff doesn’t care!
I can’t wait to get the hell out of here n October! So fucking tired of this idiotic ass bullshit place! If I could give 0 stars I would.

Hello, I’ve been living here for 9 months and I don’t have any of the complaints that the previous reviewers have, but my apartment might be in a more quiet area of the community.
I can definitely see why that previous reviewers have the complaints that they do, some of the apartments are closer to the street and this is an old apartment complex so I would imagine that some of the apartments are in need of repairs and upgrades. I guess it really depends what apartment is open for you to move into. Our apartment is very close the building’s office.
I am also a graduate student and I live here with my husband. We got a one bedroom apt on the first floor that does not happen to have a second floor above it. For us it is very quiet, we do not have any problems with noise, gangs, drugs, etc. For us it has been a very pleasant place to live and we feel safe. Our apartment came with some upgrades and we have not had an issue with maintenance either. However, our place definitely does not look like the pictures. We do have the «dark wood» laminate floor, beige walls, white thick vertical blinds, and black appliances. The only downside is that from day one our apartment has had this «old apartment» or slightly moldy smell to it. I don’t notice it when I’m home but I do notice it when I’ve been gone and come back. I have candles everywhere now.

Where should I start???
If you are considering this place, LOOK AWAY!!! Like the previous comment, the pictures are NOT the same! When we moved in they make you go over a check list of things that need to be taken care of, NONE of our things have been. We found razor blades on our patio that they NEVER took away. Our bathroom sink has been leaking since day one, they never fixed it. The sink flooded and ruined our carpets. The cabinets are all uneven, they doors do not close. The paint is horrible and it runs down the wall. They painted over mold and hair. In the summer its HOT as HELL. There is no real AC. The little wall air does not reach the back of the apartment. The water heaters are very loud.
If you like DRUGS or GANGS, then this is the place for you. There is a gang living here that tags the property and cars. Drugs are always being done out in the open. It smells of weed every single day. The cops are here more then once a day. This place is NOT safe!!! The parking gate is ALWAYS broken!
They have sings up all around «no bike riding, no skakebording, no ball playing» but do they follow through with that sign? NO!!! Kids are always kicking their calls at our door or patio, ding dong ditching, hoping over our patio wall. This place is out of control.
Another thing we were told our lease is 12 months, they accidentaly put it for 13 and a lady that no longer works there (wonder why) was going to have us come in and sign paperwork saying they messed up and its for 12 months. Well they lost that paperwork so now they are saying we have 13 months. Not happening! Its not my fault they lose things. We are not safe here and mostly we are very uncomfortable living here for many reasons.
Stay AWAY from this place. Its a horrible place to live!!! The only thing that is ok is the price, but low price means horrible living. You will regret moving in if you do so!
I WISH I COULD GIVE 0 STARS!!!

First of all, of the 8 reviews not recommended, it’s pretty clear that some of the staff wrote those themselves. Pathetic. Second of all, don’t be fooled by the pictures, they were obviously photoshopped because even the newly renovated apartment I live in now looks nowhere near that perfect. Once you take a closer look, you can see where the construction workers made mistakes and took shortcuts, or blatantly messed up and didn’t attempt to fix it (i.e uneven doors, gaps between door frames, painting mistakes, improperly installed bathroom fixtures, unpainted insides of cabinets, the list goes on).
I have been living here for a year and although Lincoln Properties is now managing the complex, I regret to say that no significant changes have been made. Yes, they are remodeling some apartments, and they do LOOK nice, but this is not a good place to live. It is across an elementary school that is noisy, people often speed on either of the it is located onstreets (Benson and 11^th), maintenance fails to make their appointments, the gate that opens to their parking lot is broken almost every other week and noisy, arguing neighbors are often heard. Furthermore, in the summers they have bug problems (my dogs have been the ones to suffer this), they shut off water without informing you just because it’s the middle of the day and they assume no one is home and grocery shopping carts can always be found abandoned somewhere on the property.
As a grad students on a budget, my fiancé and I were willing to overlook some of these, but it has become simply intolerable. Car alarms go off in the middle of the night or early morning and despite my attempts to call security (they take your info but never really make a visit) or the leasing office –which leads you to voicemail regardless of the option you choose, they simply do not care for their residents, no matter what they claim. I would highly recommend you look elsewhere to live, as I am already doing the same.

I was really torn between 3 and 4 stars, just baised on a recent experience i had there.
I would give them 4 stars based on the fact that the environment is nice, the staff is very friendly and at night its very nice and quiet. But on the other hand i give them 3 stars because i had a list of things that needed to be worked on when i first moved in, and since then only 2 things have been done since i moved in 3 months ago. Another reason for 3 stars is that my car had been towed last night, from a spot that i had thought was my own. i was off by one number on my parking spot (as in i was accidentally parked in the spot right next to the one that was i supposed to be parked in). The towing company wound up wanting $ 400 to release my car back to me.
Luckily for me the manager Fabiola spoke with the manager of the company and was able to get the price lowered to $ 200. She was very nice and very helpful. Im still very irritated about residents not having to go through management before calling the towing company, but for now im just glad to have my car back.