Chase Bank

Horrrrrrrible service and a rude manager. People who work here are standing around and chatting while we wait in line.

I’ve noticed that my negative reviews seem to get more traction herein. Whatever. This is a favorable one, due in large part to Missy. Every single time that I have conducted transactions with Missy I have been impressed with her good natured attention to detail. She is a self-​described «people-​pleasing person» and it shows. It Is to Chase’s credit that they had the good sense to hire her as she is a great ambassador for the company. And don’t sell ambassadorship short — in general, the Chase employees have proven to be most accommodating, not only to me but others who were not necessarily deserving of the overture (I’m looking at you, parking-​space-​hog lady). That friendliness is a large reason why I opened up an account with them this past year. One other thing: They do not, as yet, enjoy our full patronage (another bank we’ve long frequented with diminishing returns currently enjoys that honor… but not for long). But Chase *is* the heir apparent, and will nonetheless get the five star rating. It tickles me that they have not begrudged me my rather meager tally with them but treat me every bit as well as they do their larger accounts. I appreciate that. Now if they will only give Missy a promotion.

I had a customer write me a check for $ 100 «Pay to the Order of Joe Nicassio $ 100».
That’s me.
They would not cash the check without charging me a $ 6 «check cashing fee», unless I opened an account there.
Really?
The check was written for $ 100.
I expect to get PAID the PROMISE on the check.
I expect the Amount the check WRITTEN for should be HONORED.
To not pay the full amount is DISHONORABLE.
It’s a LIE.
Offering to WAIVE THE FEES by EXTORTING ME to open an account, so they can charge MORE FEES is CRIMINAL, or at least it ought to be.
Chase is not the only bank to use these kinds of extortion tactics, and a check needs to be honored for the full amount written.
If you’ve had a similar banking experience, I’d like to encourage YOU to speak up also!

I went in the afternoon to deposit & after I was done filling out my slip to deposit I stood in line & was greeted by the girl in the business line she said that some one would be right with me while there were two ladies talking instead of helping me out?!
The lady at the booth was, Janette who said, «can I help you?» so rude! you obviously can that’s why I’m here duh? she kept staring at me & my sister up & down
this lady was racist!
stay away from Janette!

Easy to get to and they helped me quickly and efficiently with everything i needed! no problems!

absolutely the most phenomenal customer service that I have experienced at a banking center in years! I was helped by Mr. Attalla and I have to say this man is gold to this company. My wife and I had an amazing experience as well as great customer service shown! Thank you tremendously Chase for employing such a great banker!

Let me just start by saying I LOVE CHASE !
I have been a customer here for over 10 years probably close to 15 years
I have had my business account here also
since 2006.
Although I am an old customer I also happen to be a super busy one so I usually do all my banking online.
My husband and I have both of our accounts joined (business and personal) and I came here to get some of our accounts info and I honestly didn’t think the manager did a great job handling the situation
this is the second time I come to this particular chase and I have to deal with managers jumping into conclusions before making sure they have all facts
Avoid this chase at all costs

Let me tell you about my experience with Chase Bank. I apparently was put into some sort of account years ago. I tried to close a line of credit with Chase. So it appears that even though I was told the account was closed, I find out years later that it was not closed. It is «inactive». Same thing? No, it is not. So then it appears that my status changed in the Bank. I find out now for almost TWO YEARS, Chase has been charging me $ 20 A MONTH! Chase was there when I was closing the account. Nothing was said about this. Who Charges $ 20 a month for a checking account you don’t use? Remember, «inactive». Years later, I still cannot close that account. I also got stuck with an IRA with Chase. Can’t get them out of there either. another $ 20 a month. It started out free. Even though my credit line is not closed, they still seemed it necessary to charge me with a bogus late charge that never took place. I wanted out so bad, I paid it. I’m still not out. Lot of smiles and reassurances going in, different trying to get out. Chase Bank actually returned the conveyance fee they requested to close the account, stating they didn’t know what we wanted to do! What else is a re-​conveyance fee for? In the end, it appears Chase Colonies Crossroads, as well as their District Mgr is washing their hands of this (but keeping $ 20 a month checking fees). Be careful when dealing with them. Easy to start and open things, IMPOSSIBLE TO CLOSE.

I like coming here because it’s so close to my work, I remember when this use to be Home Saving back in the early 90’s then Washington Mutual and now Chase.
The place still looks the same with a few changes over the years and I’m mostly just here to make a deposit and take some money out. I hate using stand along ATM machines because of the $ 2.50 — $ 6.99 ATM fee.

Chase is inflexible, expensive, and does its best to cover it up with water and coffee. I went in for a loan and they wanted to charge me thousands, i mean thousands, over what Green Light charged for the same amount.

I’ve been with this bank for years. They don’t offer anything special as far as rates go, but they’re dependable and I’ve never had a problem with them.
I have several accounts with them: personal checking, business checking, and two CD’s. No problems at all.

I hardly go in because it doesn’t seem like banks like you to go in anymore, but that creates good things for me.
This Chase is great because they have drive up banking AND they have a drive thru ATM. Wonderfully great!!! Once you have kids you wish that everything had a drive-​thru!
In addition, this Chase has 3 or 4 ATMS outside also so they make it very easy for you not to go in.
From the times I have gone in I remember the encounters being short and pleasant. My type of experience.

I LOVE Chase. Almost all my credit cards are Chase. I love logging into my account and having my savings, checking, and all my credit cards centralized in one location.
The convenient ATMs are great too! Chase has ATMs in all Target, CVS, and they are currently working on Walgreens.
When I use my Chase Sapphire Preferred, the cashiers always comment on it since it’s made of metal. The girls always tell me how heavy and thick it is; the guys always tell me how cool it is. If you are single, it’s definitely a conversation piece. But it’s useless to me.
This particular location isn’t very road friendly unless you are heading west on Foothill Blvd. If heading East, you will have to make a U-​Turn. There is no sign, but it’s legal. I assume so because I did the U-​Turn in front of a cop and there was no issue.
The service of this branch is phenomenal as is with all Chase locations. I dropped by to upgrade my savings account to premier platinum .
Checking is free if you have a stable savings account which meets the min balance.

Took one star out because the drive thru ATM doesnt dispense cash & there wasn’t a sign in front of it.

Good service most of the time. Often a long drive thru at the atm, but the 3 walk up atms are quick too.