MGR Property Management

Horrible people! Horrible service! I’ve been living in my apartment for almost 2 years and I’ve been having a nasty pigeon problem they Poop everywhere and made a nest in my AC vent. I have a deck that I can’t even use because of the pigeon issue I called the property manager which is Manuel Palacios he sent out his team to power wash the deck and set up traps for the pigeons to not come back and again two weeks later the issue persists. I can’t even run AC in this 99 degree weather because the pigeons pooped all over the vents and when I run the AC my kids asthma starts acting up. We’ve dealt with pigeon ticks which is so disgusting again I called Manuel to see if he can help with the issue and he ignores me… Also after we moved in we found 4 dead rats in the attic. Yuck! Since living here we’ve caught 25+ mice on our own. They need to remodel this entire building and get pest control here ASAP. Again when I called Manuel he ignores my call. Later I find out he is no longer our manager its Sylvia. Gee thanks for the heads up?! Looks like a huge lawsuit is all that’s left.

DO NOT RENT IF MGR IS THE PROPERTY MANAGER. They don’t care about their tenants. Wont hire a maintenance guy to work even ONE weekend day. He works 4 days a week during the week 8−5pm so we are left with the option of a) letting a stranger into our home when we’re gone to fix things or b) taking off work. Upon calling the Regional Manager was told that THEY trust the maintenance guy and i should to and there is nothing else they can do for me. She was VERY rude and non sympathetic. They gouge you for your deposit and don’t repair ANYTHING

I was able to get my security deposit back thanks to the help of Carol. There was some miscommunication with the manager and an assistant from Rollingwood apartments regarding my security deposit being mailed to the wrong address. However, MGR was able to help me solve this problem by issuing a new check and mailing it out to the correct address without a problem. Thanks again for the help!

Working with MGR Property Management has been a great experience. Everyone on staff is helpful and knowledge. I’ve been working with MGR Property Management since January 2014 and I just have only good to say about them. We’ve completed numerous transactions together and I look forward to completing more in the future.

For 3 years we dealt with this company and should have know better upon moving in, as the rental was NOT clean and we had to beg to have the carpets cleaned. Even then they only cleaned the loft and stairs ignoring all three bedrooms. I could go on and on for days regarding how unethical this company is, however I haven’t the time nor energy to waste on them.
The bottom line is they lie, cheat clients of their funds, positive they get kickbacks from gouging clients for ridiculous accusations such as a dirty dishwasher or washing machine and then say maybe it wasn’t dirty. The most valuable advice I can share with you is NEVER EVER leave them alone in or on the property after your final walk through, as that’s when all the deceit begins to manifest, to pad their wallets with your security deposit. We (like fools) paid several hundred dollars in the course of 3 years fixing sprinklers, mending gates, patching holes in garage to block mice from getting in, and so much more!!! They wouldn’t reimburse a dime. Make sure you have a written understanding before you leave the property. We were cheated out of several hundred dollars of our deposit, leaving the rental 10 times cleaner then when we moved in. What a scam!
Our worse culprit was Manuel who told so many lies that even he couldn’t keep track of, however he must of learned from the best. .. his boss Sandy. What a piece of work she is to try and deal with! Beware renters, never say you were’nt warned about this dispecible company!!!

Nightmare! Read this before renting from them. Please be very careful when moving out. My lease was up June 30^th 2014 we notified that dumb ass agent they have Paul in May that we would not be renewing the lease and wanted a walk through in order to fix anything that needed to be fixed before moving out. He never did it. July 1^st we were told we had a 3 day grace period to turn in the keys which we turned in July 3^rd. In the middle of July we get a bill for $ 1700 and that on top of the $ 1995 security deposit. We are being charged for cleaning the carpets which we had steamed cleaned before we moved out. A copy of the key even though they gave us 2 and we returned 2 copies of the key. Molding that had been damaged due to termites. Fence and garage work that was needed before we even moved in. A screen door that was broken and yes we told Paul all about this stuff and have pictures. Oh yeah and they are also charging rent for the month of July and 2 days in august. When I spoke to patty his manager she was argumentative and incompetent. So please be careful with this company. They will scam you out of as much money as they possibly can.

MGR company is not a good, and honest company to hire them to manage your property. The company works like this, they collect the rent first few days of each month, deposit into their account, and then reimburse the rent money the following month into owner’s account. So you are collecting rent a month late. If the tenant is late a few days the company collect the $ 100 late fee for themselves. They hand the account to each assigned property management person, if the person is not good or experienced at screen out tenants then you are in bad luck. They put a bad credit tenant in my home, didn’t even bother to find out there background, until they got evicted.

I’ve never dealt with this level of incompetence. They are poorly responsive and couldn’t even be trusted to renew a lease agreement in a timely fashion. I’m basically paying them to do everything myself.

MGR has amazingly inept customer service. The receptionist has hung on me twice, transferred me to the wrong department several times and seems unaware of the names of the employees who work there. Working with them is a professional nightmare.