Roy’s Giant Cyclery

I very rarely post a possitive review because good service should be the standard. But in my experience with Roys Ciclery has been so superb that I really need to leave a note with my story. I bought a road bike in the shop that I would need to Fedex it to NYC so I could use it in an upcomming race. A reputable bike shop assembled the bike but figured the carbon wheels had a slight crack. I only have a few days to get the thing up and running before the race. Mike was so fast to get the manufacturer ship a new set of upgraded wheels as the original ones were not in manufacturer´s stock. These wheels came out wrong from the manufacturer as my bike is disc brake and these wheels were not. Again Mike came on board to solve the problem by setting up for an official dealer in NYC to put his own wheels in stock to my bike, while he had the manufacturer sent the NYC dealer the right new pair of wheels. Coordinating this meant doing lots of steps that were not in anybody´s book, but somehow Mike made it happen just on time to make it for my race. In my experience, great service is actually noticed when things go wrong. In these situations is when «doing whatever that has to be done in order to satisfy the needs of the customer» is really tested in every dimension. That required a lot of his own time (to coordinate all the shipments from manufacturer and favor from the NYC dealer), money (by paying for shippings that he should not have had to incur, had everything gone well), and creativity (by figuring that I could only make it if another dealer put his own wheels to my bike). Congratulations to Roy´s Ciclery and Mike in particular for being such a careful seller with a customer that he had never seen before, as I shopped only because he had the bike I was looking for. By all means he will be my first choice for any bike I may buy in the future, not to mention that all of my friends already know he is one of the best bike dealers in the USA.

This shop is consistently wonderful! This morning, I took in my son’s bike because the pedal had broken off. They had the parts on hand, and they took off the old pedals and put on the new with no extra charge. When I brought in my daughter’s bike a couple of weeks ago, they sold me a part I needed, then they straightened out the chainring free of charge. They make sure that we’re able to ride away fully functional, and they do lots of extra little services for free. They’re always courteous and helpful. I’m so glad they’re in my city!

Just got my wife’s beach cruiser back from having Mike and the crew assemble and install a basket. The attention to detail is outstanding. I wouldn’t go anywhere else.

I have literally purchased all of my Mountain bikes and have had a few frame builds at Roys. Mike and his crew have always taken care of
MYSELF and OTHER CUSTOMERS I have recommended to the highest level. This is the only shop I recommend in SoCal!!!

Great Costumer Services and friendly staff. Thanks guys for working on my bike.

Had an old beach cruiser in the garage just gathering spider webs. Brought it in. After a seat adjustment, new chain, new pedals, new foam handle bars and new kick stand, I now have something fun to ride around the neighborhood. Thanks Roy’s Giant Cyclery for giving it a second life!

Bicycles. They have two wheels, brakes and pedals. Simple, right? Wrong.
Look, I probably know less than even the least experienced bicyclist. I seriously didn’t learn how to ride a real bicycle until I was in my early 20’s (no joke). Walking in to a place with wall-​to-​wall bicycles was pretty intimidating, but an employee named Jake greeted my friendly and asked if I had any questions (not knowing he had just made a HUGE mistake because I had plenty).
Did you know that bicycles come in «small», «medium» and «large» frames? I sure as heck didn’t. Do you know how and why there are so many gears on today’s bicycles? Better yet, did you know how and when to shift through them all? Again, I had no clue. Jake took the time to not only answer my questions, but to explain the answers in a way I could understand them.
He even helped me make an informed decision as to which type of bike was best for what I wanted to use it for (I’d like to ride the Pacific Electric Bike Trail with my daughter in a «Ridealong» seat).
I really liked that Jake focused on answering all of my questions thoroughly, helping me make an informed decision as opposed to just trying to sell me a bicycle.
The bicycle I purchased wasn’t in stock at the time, but the shop will call me in about a week or so to let me know when it is in (child seat attached as well). Roy’s Giant Cyclery even has a new purchase maintenance plan on the bike I purchased which includes maintenance on the bicycle as the cables and spokes «break in» during the first few months. How GREAT is that???
I can’t wait to hit the trail with my little one (in helmets and full pads, of course). Thanks to Roy’s, you’ll be seeing me «check in» on the Pacific Electric Bike Trail regularly.

I just went in here to this bike shop as I was riding around town. My handlebars seemed to be a little low so I wondered if this bike shop would adjust them for me. I went in and met with very friendly very professional customer service. Jake adjusted my handlebars, charging me nothing. This seems to be a very great place to do business if you own any type of bicycle. You oughta check it out.

Bought my first road bike from Roy’s. They were very helpful to a road bike rookie like me. Their prices were fair and service is great.

The best bike shop in the town
*the best costumer service
*the best mechanic
*friendly staff
*great price

My son’s brakes were acting up on his bike; I brought it in on my way to work. Staff was super friendly, pricing was very reasonable, and brakes were fixed, bike was serviced and cleaned up by end of day. Outstanding service, I will be back!

I’ve been going to Roy’s bike shop for a few years now and they still give me much respect as a customer and are always helpful. They are always doing their best and that’s why I still go there when I need parts or service.

walked into this shop about 3 weeks ago not knowing much about bmx, but my kids very interested so i thought i would do some homework and get into it, ran into mike, mind you never met this man but made me feel very comfortable and extremely knowledgable about the bicycle industry and willing to spend so much undivided time with me and my endless questions. i have to say one of the best buying experiences I’ve ever had, 3 weeks later bought 2 sunday bmx bikes, once i finally found the bikes i wanted he did not have in his shop, with no deposit, just my word, ordered bikes and had both bikes esembled less then 24 hours ready for pick up. i think i was more excited then my kids. very impressive customer service big thumbs up to mike and Roys cyclery. i will forever be a loyal customer to this dealer. thank you.

My go to service department! Always friendly, knowledgeable and attentive to details. This last trait is most important when your on a long training ride in the boonies and don’t wanna break down. They have Dave my bacon many times with their quality service. Thanks to Mike and Charlie!!! :-)

Amazing shop with tons of inventory and great prices. I would not shop anywhere else!

I am a cyclist rookie who barely knows the difference between a race bike and a mountain bike. I’ve been shopping around wanting to buy a bicycle and its a very confusing task esp when you have no idea what you’re getting into. I met a young man by the name of charlie i think, who knew exactly what he was talking about, was very patient with me and helped me through out the process. He opened my eyes to details i never knew existed. He also gave me catalogues to take home. Thanks to him i am now promoted from rookie to beginner. and i will probably buy my bike from this shop. they offer a full year of free maintenance as well. Im am giving them a 5 star review for going the extra mile and knowing their stuff.

Great bike shop that carries the main bike brands i like in GIANT and SPECIALIZED. They also seem to have a nice inventory of accessories and components. The owner Mike is great to deal with and has satisfied a few customers that i have recommended to this shop.

I was looking to get a new bike. I started the search on Craigslist and then the department stores. I decided to check out Roy’s and it was the best thing I could have done. They asked me what type of riding I wanted to do what my budget was. They showed me a lot of choices and the perfect size bike. After I found the bike I wanted there. I did what everyone should do who wants to be sure. I searched around online and other bike shops and could not find anything better or cheaper. They have done all the break in adjustments. I bought a 2015 Giant Roam 3 hybrid and I love it.
The best thing I did was buy from professionals who ride and encourage others to ride and have fun. I recommend Roy’s Cyclery to everyone who is looking for bike no matter what level you are at.

Great downtown Upland bike shop for all skill levels and riding styles.
Excellent bike shop !! Mike does a great job with sales and service. Prices are reasonable and competitive.
I have found that most of the time, they can fix bike problems while you wait. I highly recommend you to shop here for parts or for your next bike.

Roy’s Giant Cyclery has everything you need for exciting bicycle action! They have a great selection of road, cruiser, and BMX bicycles. The apparel and parts selection is also extensive. What is most impressive is the knowledge level of the employees. They do a lot of repair work, and the prices are very reasonable. Their hours are convenient, even on Saturday and Sunday!
The owner, Mike, and his staff are welcoming, and they complete repairs and projects efficiently. I raced BMX bicycles as a youth, and I now restore those bicycles. Mike was also a BMX racer, and he has the expertise to rebuild BMX bicycles correctly. If something does not seem to fit, Mike has the knowledge and resources to complete the work.
Whether purchasing a bike, having repairs made, or building an old school bike, Mike and his staff keeps you posted each step of the way. Their communication skills are excellent, and you can trust them to make the best decisions. I do not go anywhere else for my biking needs!