T-Mobile

Vietnamese television and my mom’s dumb friends are definitely the root of half of my problems in life. She listens to these idiots and thinks that you can get your own phone line for like $ 10/​month single account. No mom… No. So long story short– My poor mother got tricked by some shady salesmen at a psuedo tmobile location into some randddooommmm GoSmart mobile plan for $ 35/​month no data and they gave her a tmobile BAG so she was under the impression it was a tmobile phone… so when she had problems we showed up at this T-​Mobile in Upland and Kyle was helping us. He tried to look up her account with the number and couldn’t find it. He even tried on a different computer to double check. nothing … cause it wasn’t tmobile *sigh*
So Saturday night I added my mom under my account since I know I have a better deal with my corporate discount and it was an even better deal for $ 30/​second line. Kyle was so patient to deal with our crazy mess.
I liked Kyle so much, my dad and I came back on Sunday and added a third line for $ 10/​month and my dad got a new phone and a case and a screen protector. Yay! I also had phone problems and the apple store told me it was going to be $ 260 to repair so I was like… new phone for me too! Woo hoo! Rose Gold Iphone 6s! With the glass screen and a case! Kyle cleaned our screens thoroughly and perfectly places on our screen protectors for us!
My parents and I are all super ecstatic with three brand new cells phones with unlimited talk, text and data! Kyle was a great help and we will definitely want to tell our friends and family to come to him for help!

Totally forgot my friend, Kyle, works at T-​Mobile. He originally sold me the Galaxy S4 a few years ago and I took 45 minutes to pick out a color. It was hard for me to transition from a black phone to white and I love everything black.
Like any GOOD salesman, he offered me everything I was interested in, but I just didn’t need anything else but the phone. He tried to turn on my old phone so that I can trade it in so that my installment would not be so expensive. He also helped me turn on and gave me a little overview of my phone. I asked him about adding HotSpot to my bill and he told me that I have HotSpot since my data was unlimited! Yessss!
Definitely go see Kyle, he’s very patient and knowledgeable. had I liked a white phone, I’d probably be in the store for an hour trying to pick out a color. Haha.
Thanks Kyle!

I use to come to this location before 2013, because the service was good. Then I changed stores to one in Rancho Cucamonga on Foothill Blvd. Horrible customer service. Today I went to upland and decided to purchase an item for my phone. I need to question T-​Mobile on who they are hiring in these inland empire stores. 4 employees, only one asked what I was looking for. But with an attitude. Then 1 young man was helping a customer, but the blond young lady which I assume was the manager was a, bitch. Attitude, not even a smile or how are you? And on her cell texting and the other guy in the back just texting on his phone. Disgusting. T-​Mobile is just hiring attitude driven young idiots. This was around 3 pm. Even when I left, just to hear their reaction. I said «everyone have a good evening ». No one acknowledged me. Disrespect. Never again will I walk into a T-​Mobile store.

Why the bad reviews?! Maybe you didn’t get Kyle? At any rate, my finacee and I were both looking to switch from Verizon since we were about to lose our unlimited data with them when we upgraded our phones (we were rocking iPhone 4S still LOL). I called around 12 on Friday (today is Monday) and Kyle answered the phone and answered a few quick questions I had about T-​Mobile, data plans, and he said he had 2 iPhone 64 gigs that just arrived and he would put them on hold for me… he said he got off at 5PM and I told him I wouldn’t be there until 6:30PM, he said he’d wait for me to show up… sure enough he did. He greeted us with a warm smile, talked us through the plans, had our 64 gig iPhone 6s ready to go and switched us over from Verizon with no problems at all. He was very friendly, patient, and must have spent about a good 90 minutes — 2 hours with us explaining everything and being very thorough. He showed us what was different about the new iPhone vs. my old 4S, transferred my pictures, my contacts and recommended some good cases for us. We would totally come back here just for the experience we had with him. Again, can’t understand why so many bad reviews… you must not have been helped by Kyle — THANKS KYLE!

This place is always packed with people waiting to be helped and employees who seem not-​at-​all knowledgeable. While I waited there for a half hour today (before being told they couldn’t help me), I heard people trying to pay their bills being told they’d have to wait 40 minutes, all the while employees were milling around. When I mentioned to the guy that they needed a better system for helping people just trying to pay their bills or get quick questions answered, he said he’d «relay the message.» Get it together, T-​Mobile.

I got super nervous reading the reviews for this place. Reviews were relentless, and some of them were extremely situational. Some of them were due to an unfortunate employee that may or may not work there. But I figure most people who leave Unilocal reviews are overbearing with their opinions. So let me be one of them.
I have been searching for the z3 for a long time. I also needed a new phone desperately. I work hard and I felt it was time to treat myself. So I called ahead of time, and Franco answered. He let me know there was one left and he would put it aside for me. I came in, and that he did. He was EXTREMELY helpful, very nice and personable, and on top of that, he wouldn’t give up after exhausting all the possible solutions for me. I was about to walk about because I couldn’t afford to buy the phone that day, but he expressed he was here to help and gave me several options until they fit what I needed.
He had mentioned he came from another store, and if the store is really as bad as Unilocal reviews say, he must have had some sort of impact on them. I had a great experience.
So if you’re hesitant as to whether you should go to the T-​Mobile by your house, just ask for Franco and I’m sure you’ll be fine. I’m happy with my phone now, and in 2 weeks we worked a great deal for me to get the z3. Tailored to what I can do and how I want it.

This store is average. But the customer care service is the worst service. I always end up getting some person who can’t speak gosh damn English. I have no reception where I live and work. T-​Mobile will not alter my plan, nore let me break out of my service in which I cannot even use. Now I’m stuck with A $ 120.00 dollar a month payment that I can’t even comfortably use. If you live off 19^th and Archibald area, don’t buy a T-​Mobile phone or plan. I was lied to, and one of the workers told me that if I buy the new galaxy s5 that my signal would improve– which It didnt., you’ll never be able to use your phone and will have dropped calls left and right, I’ve been with T-​Mobile for going on 9 years, in the begging it was okay for me. But It has gotten progressively worse over the years. What is even worst of all this, I know people who have told T-​Mobile that they would like to cancel thier plan– and T-​Mobile went out of thier way to credit them money or even adjust thier payment and take off 20 bucks a month, and yet they won’t do that for me and yet I’ve been with them 9 years??? Lol. Nice slap to the face T-​Mobile. I applaud you for suckling the average blue collar money here. Looks like you guys are getting your money.. I was even told buy a customer care person that it sounds like «I wasn’t happy and maybe I should just pay them out so I can move on» who says that.?? Worst service ever.

If I could negative stars I would. It all started at this store. Signed up at this store with my daughters for a plan, total of 4 phones and a tablet, changed from AT&T, BIG MISTAKE!!! They said they would switch us from our plan, now finding out TWO MONTHS later, we were supposed to fill out paperwork to do this and now it may be too late. BUT, not only that, the customer service rep on the phone says that he CAN’T HELP US on the phone, we have to go back to the store and find out why they did’t tell us this information… WHAT??? He should just help us right!!! Not only that, T-​Mobile doesn’t seem to know how to bill on a monthly basis, every month its DIFFERENT. I decided to switch from an iPhone to an android, another BIG MISTAKE and had problems since the day we signed up and went through 3 PHONES!!! So now, even though they show that they got the phone back, they are charging me for it! Yeah, a bill for $ 621 total for this month, and the supervisor says they can’t adjust the bill till next month, WHAT!!! I have to pay the bill, and they will fix it next month. I haven’t had T-​Mobile for 3 months yet and I am already done with them, had it! But the darn well better fix this issue with my $ 2,284 bill with AT&T that I just got FIRST!!!

Absolutely the worst customer service ever. Four trips later still didn’t have contacts transfered nor text or pictures! Manager has his head up his ass… just look at him it’s not far fetched! Verizon isn’t the best but at least they have customer service. What a joke this location is!

If there was an option for no stars, that’s what I would give this place. Went in to pre-​order a Note 4 and when the worker (tall guy with dark hair and beard… possibly Jose. They seemed to have a hard time giving me his name when I called back and was put on hold forever right after leaving. There were two guys working there… must be hard keeping names straight.) realized I wasn’t going to keep the service very long (which is how their business is set up… no contracts) he told me he didn’t want to complete my pre-​order because he wouldn’t get his commission! Are you kidding me? Refusing service because they won’t make enough commission. Wow. T-​Mobile must not provide a great service if their employees are that hard up for cash. Thanks for nothing.

Quickly helped me solve a mystery problem with my phone. No complaints here.

They only have 2 associates working on a Saturday! And of course a friend comes in and one of the guys takes time to help them out while you have a line of people waiting!

I went to this location to find out what options I had for my replacing my htc sensation that had internal issues. The initial rep that assisted me was quite helpful, but the bored reps at the other desk found it amusing to make fun of my situation; that ‘s fine… I get it, you’re bored and have nothing better to do, but laughing at the fact that I have a crappy phone and now have to pay 200 bucks because I didn’t have insurance isn’t professional. I’ll drive an extra mile or two to another location to deal with adults.

I had a really bad experience at this store the weekend before Christmas. First the phone that was on sale was priced wrong. They did wanted more of a down payment, then another sales person (tall African American male) started to make fun of my 1 and a half year old because it seemed she was going in her diaper. My wife had to tell him to stop because he was having such a good time making fun of her in front of customers. We walked OUT!!!
I called the manager and she apologized, but seemed detached and it really did not do any good.
BAD MANAGMENT = BAD SERVICE. Stay away.

Worst service ever. They don’t greet customers as they walk in. If there’s a whole lot of people inside, they become unorganized. There is no first come first serve rule of thumb here… its whoever goes up to them with a question. I will not come back.