Main Line Medical Supplies

I have called this company 8 times in the last 2 months. No one answers their phone. No one returns your voicemail messages. The only way to get through is to hit the prompt for sales. They put you through to a manager named Frank Franvo and then you get his voicemail. He does not return the call. I called back again and spoke to a sales representative. She gave me the name of the owner, Ben Hart. She put me through to his line and again I received voicemail and left a message. This company has a contract with the University Medical Center of Princeton at Plainsboro. They sent me a bill for a cane. They never billed my insurance company. When they wouldn’t return my calls, they continued to bill me. I finally relented and paid the bill. Now they are still billing me and including a $ 15 late fee. They should be paying me for all the time that I have wasted. I have now reported this to the hospital. Lets see how they deal with it.

From the original order to the last pick up they never made an appointed stop time. We ordered a rental hospital bed. it came 5 days after the promised date. we also ordered a $ 175 gel/​foam overlay which we had to purchase. it did not come the same day as the bed. By the time it came we were unable to use it because my wife was already in the bed and could not be moved. When we no longer needed the bed, I called for a pick up. They told me it would be the next morning. Morning came and went… no call… nothing. I called to see what was up. They said sorry, don’t know why no one called you. look for our driver between 2 and 4pm. Around 3:30 I got a call from who I believed to be a driver or maybe a manager talking about a pick up for the next day. I went off on him and told him how about I toss it on my front lawn and you can do whatever the hell you want? He said ok and hung up. THIS COMPANY SUCKS!

I was told at my mother’s rehab that I could save money buying equipment online. It was confusing but I managed to order a commode and it came several days later with multiples of some parts and none of others. I tried to call the company but they were closed for a three-​day holiday. I called Main Line Medical Supplies and they delivered a new commode and some other equipment in less than 24 hours. The delivery man could not have been friendlier or more helpful. He set everything up for us, too. They don’t do that on the internet! I told him I was going to write a review to say that sometimes it’s not worth saving a dollar on the internet, when you can get prompt, accurate, friendly local service. I’m sorry to read these negative reviews, but honestly, that was not my experience at all. I would definitely recommend this company and will use them again.

When needing a power wheelchair when another medical equipment supplier messed up big time, we had that company send the «records «over to main line, at first they were willing to work with us but after reviewing the paperwork it turned to «sorry we can’t help you «without any explanation however on a 3 way call with medicare they said the records were too old and couldn’t be used, that wasn’t the idea as first laid out the records were for review purpose only, as others have written this company is shifty and not trust worthy and lie through their teeth however now medicare is aware of their actions so they will more than likely loose that awarded contract. Frank is a snake in the grass and says whatever is needed to cover his worthless tail feathers, STAY AWAY AT ALL COSTS OR YOU’LL BE SORRY.

This is a terrible, shifty, corrupt company who prey on the ill and elderly! Main Line Medical Supplies sent a hospital bed delivery person to our home who stole my father’s wallet and jewelry while my father lay dying in the next room. After filing a complaint with the police, we were notified that the delivery person had an extensive criminal record for both theft and violence. (Main Line Medical obviously did not do a background check.) We notifed the General Manager of this company several times of this incident. He promised to follow up but then never returned any of our phone calls, There is now an arrest warrant out for the delivery person as the police found where he pawned our jewelry and many other pieces of jewelry he stole from other homes while delivering hospital beds. All in all, Main Line Medical did nothing to compenate us… not even an apology. DO NOT ALLOW THEM INTO YOUR HOMES!