T-Mobile

I never had a problem with this T-​Mobile store or any T-​Mobile store the staff here is friendly and very helpful. And they will help you get the best deal by checking your plan against special offers.

DO YOU ENJOY BEING LIED TO? Do you enjoy being the victim of bait and switch advertising? Do you like being talked to like you’re an animal or paying for defective phones? If so then t-​mobile on state road in Upper Darby is the place for you. I have been a customer of t-​mobile for a little over two years, I was under their flex plan at first and was talked into going into a family plan contract and at the time there was a promotion going on offering a buy one galaxy phone and get the second for free, so finally I decided to go into a two year family plan with my mother who was looking for a phone at the time.
We went with the promotion and were told that we would receive a rebate in the mail after filling out the form and mailing it in. We sent the form in and one week passed and another and still no rebate. We contacted t-​mobile and they told us they had no record of us going with the promotion, and don’t remember running such a promotion. After alot of back and forth with t-​mobile my mothers phone started acting up, overheating on her, not receiving texts from until the next day etc… and when she went to the store to complain the employee got an attitude with her and asked her what she wanted him to do about it, and acted like she was inconveniencing him. Not long after that my phone kept on freezing up, and slowing down. We both sent our phones in and got another phone sent to us, and not even month went by and my phone is still slow and still freezes on me though not as frequent as my previous phone.
We were so fed up we wanted to just get out of the contract and were told that to do that it would be 400 dollars for each person to get out of the contact early, well I refuse to give those people any more money than we have to. Once this contract is up I am DONE with t-​mobile and I am going with another company. I suggest that if you are looking for a cell phone, STAY AS FAR AWAY FROM T-​MOBILE AS POSSIBLE. Their phones are defective and the employees are ignorant, and rude.