Jack Daniels Porsche

Terrible sales experience. Tried to buy a BMW from out of town. We went back and forth a few times and finally reached a deal, documented by email. Sent in my credit card deposit authorization and all documents. The next day, the salesman send me an email stating that the manager did not approve the deal and he tries to re-​negotiate. Salesman was «Gursh» and he never told me the deal needed to be approved. In the meantime, I lost the other car that I was considering.

I went into Jack Daniels Porsche and was greeted immediately by my super salesman Dan Daly. He has a big, wide, never ending smile, which put me at ease right away No one likes car shopping., however I have to admit that this was painless, (I dare say) almost enjoyable. It was quick and easy for me to order my new 2016 Porsche. especially since Dan has never ending patience, since my 2 year old grandson found the MOST expensive 911 on the floor to play in! Dan didn’t even mind the nurmerous «bathroom breaks» needed because mygrandson is being potty trained. All of the anxiety eventually melted away, I relaxed and finished up my biusiness with my über professional salesman! Dan acknowleged my concerns and answered my questions fully. We are all used to the polished, scripted professionals we see in a high end dealership. What we are not used to… is seeing a real person. Thanks, Dan.

Jermaine and the whole team exceeded my expectations. They sold me a Boxster at a fair price, delivered the car in Manhattan and then delivered the plates in Manhattan. A seamless and terrific customer experience. I unequivocally recommend these guys.

I brought my Porsche Cayenne to Jack Daniels because it was stalling. The vehicle would run for 20 seconds or so, then stop. I explained that a community auto repair shop had recently replaced the fuel pump and the the car had run fine for the first four days, until this problem occurred.
The Jack Daniels service rep (Brooks) was extremely friendly and provided me with a great loaner car. The next day, he called and reported that they had worked on my car for almost three hours and still did not know what was wrong. They said it was going to take another seven hours to find out what’s wrong and wanted me to pre-​authorize payment.
If I did not want them to go ahead with the repair, I had to pay the three hours labor to diagnose ($ 500) and then could tow the vehicle somewhere else, or allowing them to diagnose the problem and pay another 7 hours labor.
I really had not choice so I authorized Jack Daniels to go ahead with the repair.
What would you do?
The next day the the dealer called back and reported that the problem was that the car was out of gas. The community auto repair shop who installed the fuel pump screwed up. They allowed the pump to get tangled in the sensor harness so I ran out of gas, even though the gauge said it was half full. He continued to share «good news» that they only spent a total of eight hours, so I only owe $ 1700.
Does anyone really believe that any certified Porsche mechanic might spend eight hours to figure out a car is out of gas and untangle a hung-​up fuel sensor?
The community service station that installed the fuel pump only charged 2 hours labor to diagnose the problem and install the pump, so accessing the fuel pump to check it and untangle the sensor wire is not an 8 hour job. True they screw up, but is that why they only charge $ 75 an hour while the dealer charges $ 160.
Many of us have learned in high school auto shop that if a car runs for a while and then stops, the first thing you check is the fuel. Mechanics who find no fuel pressure put a gallon of gas in the tank to see if that fixes the problem.
It is completely outrageous for this dealership to treat customers this way. Everyone expects to pay more for repairs when we bring our cars to our deal, and I don’t mind paying a mechanic eight hours pay if he spends eight hours working on my car, but there’s a different name for mechanics that do two hours work and charge for ten hours, and that name is Jack Daniels Porsche.

I went to Jack Daniels Porsche to purchase my first Porsche — a Macan. David Chais is the most professional sales person I have ever worked with. David is patient, accommodating, gave great advice and let me take my time. David is extremely knowledgeable about the Macan and made sure every option I chose suited me. He put me into the perfect car for me. When it came to finalizing the transaction, Gary Price was fantastic. Gary was able to provide me with a very competitive interest rate for my purchase and made closing the transaction seamless. I have never been compelled to write a review until this experience. I highly recommend Jack Daniels Porsche, especially David and Gary.

I’m so impressed with Barbara in service at Jack Daniels Porsche. It’s 4pm on a Friday afternoon and I got a flat on my Turbo Cab on the Garden State Pkwy. I called Jack Daniels who is not my original dealer and whom I’ve never done business with before, but were the closest dealer to where I was stranded and she not only immediately arranged for a tow, she was able to get me a loaner car so that my family can continue on to enjoy out weekend. This is the type of unquestionable service that earns a business a customer for life. Thank you Barbara.
UPDATE: couldn’t help myself, traded the Turbo in for a new S Cabrio this morning. An amazing dealership experience, thanks Paul.

Jack Daniels Porsche has always provided us with the best service and treated us with great respect. When we are on the market to purchase a Porsche, we went to one in Englewood area and the guy there said if you want one by this time, we just don’t have any. So we looked up more Porsche dealers around the area and come to this one on Route 17 in Upper Saddle River. Jorge greeted us and sat us down. We told him what we wanted and paperwork was signed!!! Barbara has been great in reaching out and providing updates on our service. Jack Daniels even dropped us off to a nearby restaurant of our choice off of 17 while we waited for our car to be serviced. When done, they came to pick us up. Well respectable dealership and will continue to do business with them. Cant wait for the Macan!

I must also say Jack Daniels is the BEST dealer out there. Barbara Gesualdi is also my Representative. My car is also a track car so for me to trust them in addition to the race shop is huge. They also service my R32 VW. They have always been fair and go way beyond my expectations at times with customer loyalty discounts. Thank you Jack Daniels.

I don’t usually write reviews but I was so impressed with the exceptional customer service I received at this dealership and surprised at the other review on here, since my experience was so different, I decided to take the time. The service department, especially Barbara Gesualdi, went above and beyond their way to accommodate us while our car was being serviced. Best customer service experience I’ve had in a long time!

This dealership has the worst service department for service. I had my flood damaged vehichle towed where they sat on estimatiing it for over a week and when they called me with the estimate they stated they were going to charge me a $ 100 a day for storage and $ 300 for what was essentially just the parts list for the car. No mention prior was a storage cost charge i was told it would be $ 75 to estimate the damage. One of the worst cases of taking advantage of someone caught up in a natural disaster and predatory pricing. I will not purchase a future car from this dealership the sales department is great the service department however is a disaster.