K & W Cycles

Gave the benefit of the doubt but no longer. …
Jeff had someone deliver a known damaged utv, without all of the accessories.
We were informed that the sales person delivers the vehicle… clearly, Jeff did not want take responsibility.
We asked the guy who delivered the utv to call so we knew Jeff was informed of the damaged good and the fact we did not receive the battery tether and related posts.
My husband called a couple weeks after delivery to follow up with Jeff. He said he was aware that we got a damaged vehicle but everything is back ordered, so we would hear from him within 2 weeks. Three weeks later, stoll no follow up.
We now have to follow up with the Better Business Bureau for resolution…
We will also be following up with Costco since they referred us to this unethical place…
Avoid this place at all costs!!!

Omg I have never been so frustrated with a shop in my life. I came in wanting to buy a machine and the salesman did everything to try not to sell me one. I am amazed at the stupidity I just encountered. I will never be back here again and yes, I ended up buying a machine elsewhere. …no clue what the malfunction is here.

So I stopped into K&W looking for a snowmobile suit. Brain lynch got me in and out within 20 minutes. When I needed a plate for my trailer he stayed over to make sure I had it for my weekend. Awesome service.

I always use K & W for my personal watercraft, they have never given me a reason not to want to go there. Timely service and good repair. I had brought my PWC to another repair shop in the West Bloomfield area and they completely wrecked my machine, K & W was able to fix their mistakes quickly so I could use the watercraft that weekend.

I have always been impressed with the service counter. Parts arrive when promised and the staff seems knowledgable and friendly!

I wish I could give this place a negative score. Worst possible experience ever! I’m sitting here talking to two other guys I work with who can’t talk badly enough about this place. «That place sucks!!!» «You didn’t know how horrible they were?!!» «I went there once and never again» I’m not making this stuff up people!
I had to rebuild a carb and went there for the rebuild kit as my bike is completely stock. Although the rebuild kit came with no instructions, nor was I referred to their website when handed it, I wasn’t concerned as I have the service manual. I rebuilt the carb flawlessly and still had a problem; ran out of ideas and didn’t have the right tools to troubleshoot further (timing, compression test) so I took the bike there for some assistance. I was told 2 – 3 days, which turned into me calling them three different times for updates and it ended up taking a week and a half. The solution? They put different jets in the carb and replaced the brand new spark plug I had in it when I dropped it off.
The wrong jets were in the rebuild kit they sold me and still charged me for an hour and a half labor ($ 105/​hr) in case your interested in how much they’ll rip you off. Then they told me how I’m still saving money cause they discounted my total 10% and how I didn’t even get charged for the 2^nd full hour!!! The service rep told me I should have checked that the right jets were used and how I prob did something wrong; he was an idiot, to put it nicely. To top it all off, there were two muffler bolts still missing I asked to be replaced that never got addressed.
I’ll never do business here or suggest anyone else to either. Very unprofessional, incompetent, and greedy business practices sums this place up.

With a limited number of Yamaha dealers in Oakland county, K&W has been servicing my ancient motorcycle since I got it.
The service is steeply priced, but they get the job done. However, it seems that they wait until the last possible day to inform customers that parts are needed, and it usually results in a lost week. Go in knowing that an extra week might be added as a result of getting an older motorcycle serviced.
The guys that work at K&W have always been personable and friendly, and seem to know what they are doing. Although, sometimes they overlook small things like overtightened clutch cables and overfilling oil. Easy to fix, but the oversight makes me worry about the quality of the more major repairs.