Coldwell Banker Kappel Gateway Realty

If you are looking for a realtor, DEBBIE DUNCAN is who you want and need! We were referred to her by USAA mortgage services. We have never bought a home in CA, and the rules here are much different than other states we have purchased homes, not to mention more expensive. This meant different VA rules too. She knew the answers to everything, explained it so we understood, and made sure we had no surprises. Her experience in escrow also helped tremendously. There was nothing she didn’t know, and she ALWAYS took the time to explain everything we had to sign or initial! She replied to all my texts/​e-​mails quickly. In fact, it is her quick response to our wanting to make an appointment to see a home, that made us the first, therefore, the first to offer… the home is now ours! I never felt she only cared about her commission. You will NOT be sorry. By the way, just because her office is in Vacaville doesn’t mean that is her only area of coverage, just call her and ask!

terrible company! our first experience with them, Michelle was supposed to show us a house … we arrived at the location and waited … and waited … and waited … finally decided to call her and she tells us the property has been rented out. Why weren’t we notified before we wasted our time and gas getting there?! She had a sappy story about how overwhelmed she was because she was in and out of the office because of her wedding plans or something at the time (back in 2012) so we gave her a second shot. She found us a condo in Vacaville but when we moved in, the place was FILTHY! she swore that she cleaned it herself but her standards must not be very high, there were cobwebs and dust everywhere. Not to mention, our original move in date was mid-​May and we didn’t get the keys
until late June … and did I mention I was 8 months pregnant at the time? So inconsiderate … not to mention her attitude when we moved out. I’m not sure if all of Kappel’s employees are this unprofessional, uneducated and classless but if you ever do business with them, do NOT let Michelle handle you.

Isnt it funny that all the reviews with 5 stars are from people who have only written like 5 – 10 reviews total? Seems a little fishy to me lol. Anyway not a fan of Kappel and Kappel. Their office staff is super rude and they never return your phone calls. I called about 3 different properties and never received a call back. When I did get someone on the phone they rushed me over to a voicemail. No thanks, take pride in the customers who want to work with you because at this rate there wont be many.

Ask for Amy Webber!!! We were newly married, first time homebuyers, and she educated us, helped us, represented us and went above and beyond. She’s creative, works 24/​7, follows through and is even there AFTER the sale is final!!! We recommend her anyone buying or selling. We are so happy with her service and very proud of our new house!

I am so disappointed by the lack of service that I have received from the people that work at this company. Being a first-​time home-​buyer I was given a crash course in what you expect, but will not get from a Kappel and Kappel Realty.
I understand that the market is thin and inventory is low. Everyone is scrambling for the best deal, but in any business customer service is what gets repeat business. When my adventure started in July I had found a great property. I had my agent send an offer to the K&K agent. She responded that our bid was too high and that it would never clear so we needed to lower our bid. Being a first time buyer and learning about comps I felt that 192K was a good price. Begrudgingly we decided to lower it to 190K, we were told that should be fine. Ironically, we were outbid for a higher rate, how does that work?
The second run-​in with K&K was with the house I ultimately purchased. The short sale took forever, which I now understand is an conundrum in itself; however the agent decided to do the negotiations herself rather then get a negotiator. I am not sure why she choose to do this other then to keep more commission.
Furthermore, the listing agent did nothing to prep the house for move-​in. There was no carpet cleaning, sweeping, in fact we had to take five loads of trash to the dump. To add insult to injury during the long 8 month transaction, there were minor repairs that needed to be done totally $ 1,000. When we asked for her to pitch in and help. Her response was that she had a cash seller waiting if I did not want the house, consequently she never came or helped.
The final cap to her distance from this personal transaction was that the lock-​box is still on the house and I received the keys on Friday?
I will never recommend this company to another person, nor will I do any business with any of their agents in the future. I am personally disappointed that this is how they treat a first time homebuyer.

All I can say is WOW! I was referred to Kappel and Kappel (Tamara Hansen) from my mortgage officer and I am so glad he did. While I was in the mortgage office he called Tamara to let her know that I would be contacting her. She was so personable and immediately set me up to start looking at properties and the very next day we were looking at homes. The moment I met Tamara I knew she would be great. And belive me, she found out how picky I was from the moment we met, so she started filtering the homes she knew I wouldn’t even look at. The day I found the house I eneded up purchasing-​she arrived before me and because of how well she knew my taste she called me up to say, ‘Perry this is your house — this is the one’.
I can’t give high enough marks to Kappel and Kappel for how I was treated. I never once felt as if I was waisting my time, being lied to or delayed for someone else buying a more expensive home. I was treated as if I were the only customer they had. (Tamara you are the SuperLady of Realtors). The staff in the office were the friendliest around and always worked to make things happen for me (in my favor).
If you are looking at realtors then you absolutely MUST contact the Kappel & Kappel Real Estate office on Davis St in Vacaville. Once you walk in the door you will know this is the realtorfor you.

DO NOT GO WITH KAPPEL & KAPPEL they were horrible and wasted my family’s time and money. NOT worth it!