Enterprise Rent-A-Car

This is the best rental car place in Vacaville it definitely puts Hertz to shame in the customer service category every single member of the staff here is kind gentle and respectful if you need to rent a car in Vacaville I highly recommend the enterprise don’t mess with Hertz it’s a joke!
I will always go with enterprise!!!

I had an emergency and had to rent a car on a rainy morning. my car broke down and I had no other choice. Made a reservation online and went to the nearest Enterprise (Vacaville– Orange Drive). the agent in front was very polite but vague. The car that I reserved was a full size but he was going to give me a smaller car at the same prize as the full size car. So I asked why he would charge me that way? He said, well, you just reserved the car online and at least we have a car for you ‚. he then offered an Suv (which of course is more money) and gave me a 10% discount (thanks to his manager) but because I had to leave for work, I did not even argue. it is really not my fault that they do not have the car that they have advertised online, is it?
Funny thing, they asked me to go ahead and go to the car and the other person will be there. I was wondering why all the other costs were not discussed at the counter. the guy at the car pretended to inspect the outside of the car and I said, how can I see anything when the car is all wet? he then proceeded to get in the car and told me to go on in the driver s seat. He showed me the paper to which I was asked to sign here, here, here and here. Really? It was cold, raining, kinda dark and uncomfortable in the car and I felt that things were not explained to me very well. Or are we all supposed to be experts on renting cars?!!
I mentioned that I have B OF A and AAA as insurance and he said, well that does not cover damage to other cars (which it does). I ended up paying $ 575.00 for 6 days of rental which includes about $ 30.00 a day in insurance X 7 days (week rental rate). Now, that is OUTRAGEOUS!!!
i called in after I saw the bill and the agent said, well, if you damage anything, we will still charge you the $ 500.00 deductible and that s cheaper than $ 300.00 but I will give you a discount when you come back to rent again.
well, well, well,

Thank you CJ & team for your great service! When I picked up & dropped off my rental I was in & out of there quick. They are sure to greet every customer that walks in the door & handle their situations as best as possible. I highly recommend this enterprise. I appreciate all of your guys help!

Rented a car from here about two weeks ago… pretty good deal… paid $ 120 for 5 days (FYI you get a discount if you’re a costco Member, which I only found out through a review on here). Of course they have to hold an additional $ 200 but you get that back once you turn in the car (if it’s through a debit card it takes a few days more). Anyway, they had me in and out and on my way within 5 – 10 minutes of arriving, which was great. They even called me while I had the car and made sure everything was ok and to my satisfaction (or probably just checking I gave them a valid number?!) And when I returned the car, it went just as smoothly… only negative comment is that I had to wait for a long time for the driver (person who drops you off at home or wherever you want to go) to return, that I just ended up calling my brother-​in-​law for a ride.

I want to give a shout out for a good job in finding me a car on the Friday before Labor Day at the last minute! My new Honda hybrid broke down near Vacaville and it was towed to Honda dealership for repairs. Honda (and Enterprise) pulled some strings to find me a car to use to continue my trip to Folsom for the long week-​end. They were were super friendly and professional and that was so appreciated in the moment of stress. Five stars are deserved.

I made a reservation for a rental car, online through the Enterprise website. Since I never rented a vehicle alone before, I didn’t know what to expect but I was very impressed with the level of professionalism from the team members of this branch. I came in on a Monday morning to pickup my car and was greeted by Mike, who was able to pull up my reservation within a few seconds and had me wait for the vehicle since it was being detailed. It seemed like they were pretty busy with the customers in the store, so I didn’t expect to be taken care of right away.
About 5 minutes after signing for the vehicle, Mike handed me over to Mark, who took me out to show me the car and took the time to explain the features of the vehicle, the terms of the rental, and was able to answer all of my questions about additional services, etc.
The car itself was immaculate. It didn’t have anything wrong with it from what I could tell. (And I definitely did a thorough walk through of the exterior and interior, and once I drove it off the lot I checked fluids, etc.). So, A+ on getting me a super clean vehicle guys! The car was a blast to drive and it’s cleanliness definitely contributes to my review. Only thing I would recommend to the staff is knowing ahead of time if the vehicle you’re renting out has built in Navigation or not. When I asked Mark about GPS, he mentioned an external GPS Enterprise offers for a daily fee, but the moment I got in and fired up the car I noticed it had built in navigation. I didn’t use it in fear that I’d get charged extra some how, but it would have been nice to have known that small detail ahead of time.
Also, I was present when another customer was being taken care of by Mike and wanted to share that they were in that day to complain about an issue they had regarding their vehicle’s oil levels and how they were misinformed. Not sure what came out of that, since it was none of my business, but Mike seemed to have handled the situation as best as he could. Another Unilocaler reported having the same problem in regards to miscommunication about his rental.
Overall my experience with the branch was great, and as I mentioned I only had one minor «complaint» and that was about the navigation /​product knowledge issue. Nothing that would prevent me from being an Enterprise customer from this branch in the future. Don’t hesitate to rent from here! Just make sure you ask plenty of questions if you’re not exactly sure what you’re getting into. This is a busy branch, but I feel they all do a great job taking care of you as quickly as possible, which is a huge plus if you’re in a hurry!

The worst ever…
So we pick up a car from this spot Mike did the paperwork so we are driving an notice that there is only 20% oil life left in car. Worry about the car blowing up we called the store back and talked to Mike and he said «Oh sometimes the system reads wrong and it should be fine». This is a brand new car 2015 Chevy Impala. So now we have to take the car to get an oil change going out of our way. On stuff they should of look at an taken care of I WILL NEVER RENT A CAR FROM THEM AGAIN!

Nothing negative to say about this location, customer service was great. Everyone in the office was very professional and courteous.

Received excellent customer service here today. My husband was in an accident last night and we needed to pick up a rental car today. The associate who helped us, Henry, was working by himself (I’m guessing everyone else was at lunch), but he was friendly, cheerful, considerate, and fast, and we left feeling like he took good care of us. In my opinion, that’s as good as it gets.

Decent prices. Open Saturday mornings. Thankfully had a last minute car rental available for me at a decent price. Has after hours drop off. Whole process took about 15 minutes and I was on my way. Staff was beyond friendly and greeted me as soon as I walked in the door.
In regards to the person complaining about the hold on the debit card, there is a spot that you sign acknowledging the hold on the card so stop complaining about your ignorance.

I have used Enterprise for years have rented 4 times there this month for business. They are always fast to check in and very friendly. The only suggestion I would make is that they pre-​wash the cars. The last time I did have to wait until the car was washed. Other than that, they are always great.

I have used Enterprise for years and the service has always been perfect. Their cars are new or less than 30,000 miles– in good shape too! I needed a car– lost my $ 600 key to my Volvo (long story) so I called this branch. It’s Monday– so they were waiting for cars to be turned in and told me it would be after 1:00– they called me to tell me they could come get me at 2:00– and they did! Car is a new Chrysler– check in was fast and I was on my way! Their pre-​paid gas price is $ 3.50 a gallon– wish I could fill up there everyday! You can trust Enterprise!