Express Factory Outlet

Went in to exchange a pair of woman’s large size pants to a medium size. We had our receipt in hand but not the tag from the garment. The manager (Michelle) was present and refused to help us with an exchange. The item was in stock and her excuse was she «has not heard such a thing». Really? In retail? She would not budge and help us out with out the missing tag. We called on line customer service and explained our experience with Michelle. The online person called the store herself while I was on hold and had the same experience and in disbelief of how she was treated by the staff there. I am perusing a satisfactory answer from higher authority at Express.

I had to revise this review after breaking down and going into the Express Outlet the other day. I was pleasantly surprised to see not one instance of tiny «select styles «wording on a single red sale sign. It truly seemed as though all items of that type were on sale. You still have to watch the signs to determine what you’ll be paying, but it was much more straightforward and pocketbook friendly this time around. Thank you for listening, EFO!

I’m an avid Express fan, but I was disappointed in this factory store. Most of the styles were from last year, which is expected I suppose, but I thought the prices would be lower and reflect that. There were 30−50% off signs throughout the store, but at $ 50 price tags, my tops still came out to $ 25 – 30 apiece. I found that I would have spent LESS money at the regular retail store, because the retail store accepts my «$ 30 off $ 75 purchase» Express coupons that I receive through mail. The Express factory store does not accept these coupons, therefore the total spending at the factory store basically evens out to what I would’ve spent at the retail store with a coupon.
The service was fine when I went here. Nothing outstanding, but no one was rude or standoffish. I won’t be coming back to this outlet though mainly because the styles are really old and the prices aren’t that cheap. I’ll continue shopping at the Exprsss retail stores instead.

Nice product with slightly better prices than the full-​priced stores. My 25 yr old daughter and I went into the VV store on a Friday early evening and was greeted with the generic «welcome in» and then basically ignored. One associate complemented my daughter on her dress and asked if she could help us as we walked near her. We looked around the entire store, I saw 2 other associates and I assume a manager none of which offered any kind of sales or service. No one even mentioned the sale they were having? I am a retail manager and I expect some customer service, at least an offer/​effort. There were other customers shopping and no service for them either, with payroll-​sales I don’t understand how it’s okay to not service people??? It is not hard! I can shop anywhere, and this store is not going to be one of them.

Much better service here than the solano mall location. .I was told by a manager in solano not to shop here because the quality doesn’t compare. Actually found it to be untrue. Much nicer things in outlet and MUCH nicer people working here. I’ll be shopping here from here on out

5 stars because the clothes are great a d good quality, the customer service is fantastic, and going in there has never been short of wonderful. I am a frequent shopper there and will continue to be at both this location and others

5 stars!!! Employees are so polite and friendly. Great prices and great selection on styles that are in season. Was assisted in the dressing room by Megan and Michelle they were so helpful! Needless to say I left there with a $ 1400 purchase

This is a new Factory Store that recently replaced the Coldwater Creek store that just opened. It’s about time Express got into the Factory Outlet/​store game.
Be careful these are not unsold items from traditional Express Stores in the mall. The clothing here is made specifically for this store and others like it. Look for the two small diamonds on the tag. That’s how you can tell this is a Express Factory Store Item, it’s the same at similar stores like Banana Republic Factory Store, Gap Factory Store, and J. Crew Factory Store. The quality is not bad, just different from what a regular store would provide, that’s all.
The place is really new and they look well-​stocked. They are located in the south side part of the Vacaville premium outlets next to Le Cruset not too far from the Bath and Body Works. Express has arrived on the Outlet express train, so to speak!