RW Garage Doors

At first glance, their show room and facility is very impressive, professional, and clean. Everyone that we spoke with was very friendly and helpful. Brian was incredibly polite and knowledgable, and arranged for us to receive some salvaged doors. Staff member Stephen helped with the delivery and was just as professional and friendly, and a delight to work with. When the time comes for us to own again, RW will be the one we turn to! They are a business worth supporting, and we highly recommend them!

Great service & quality! Helped us from start to finish! Highly recommend!
Support local!

They came within an hour of my phone call for service. Ryan fixed the problem and gave us good advice for future issues. He was done within 30 minutes! Awesome customer service, professional & punctual. I definitely recommend them and will use them in the future for any & all garage problems/​solutions. Thank Brian & Ryan!

The very very best there is. Our big door broke. I called rw garage doors. I’ve always used them. Out they came. Pat did the estimate and waited while we dithered about color. Once decided they came the next day (today) to install. The guy is STILL here. He has diligently worked alone on a big install because the guy who was supposed to come with hurry his back this morning. Incredible service and incredible quality. We are thoroughly impressed. Thanks

I’m a general contractor that worked with RW Garage doors on two sets of doors. One set was a bottom dollar tin can roll-​up doors; the other set was fully custom Western Red Cedar built to spec. The tin can set was installed poorly, with a bent track and the the doors not being centered. They came back out, made some excuses and corrected the issues. Due to them being prompt on the repairs, I elected to use them for my personal Western Red Cedar doors. The doors were ready remarkably fast. The installers came out on time and prepared to install the doors. I checked the measurements and noticed several problems. They added little 5/​8″ spacers on the sides of the doors, which are very noticeable when the door is stained. Ken, the estimator, mentioned that the doors would have these strips, but they would be hidden behind the jambs. They were not hidden– the doors were too narrow for that. The size of the top rail was supposed to match the styles and rail sizes for the rest of the doors. They were narrow by ¾″. The doors turned out to be too tall by ¾″. After speaking with the installers for hours about solutions, we finally agreed on a token discount (10%) and at 3:00pm the installers began installing the garage doors. They finished at 6:30pm. When I was staining the doors I noticed two things: the glass that was used for the upper panels is wafer thin; think 1/​16″. Also, the Western Red Cedar had tight knots, but was almost all sapwood. When sapwood is stained it looks much more blond than heartwood. Cheap, Home Depot quality cedar and wafer thin glass were used and was obviously done for pricing reasons. Upon completion of the install the installers did not have the key fob remotes that were in the contract. I told them to bring them and I would issue final payment. Brian, the manager, got on the phone with me and badgered me until I gave them full payment. This was August 31, 2015. He assured me that an installer would be out the next day with the remotes. Additionally, one of the wall buttons failed the first day. After many calls to Brian to see when they would bring another wall button and remotes, an installer came out on September 19, 2015. He brought a used wall button and 1 out of 3 remotes. I spoke with Brian earlier in the the day and he assured me the installer had everything and the installation would be complete. The installer mentioned he told Brian that he didn’t have a new wall button and only had 1 remote. It was after this call that I spoke with Brian and he said nothing about this. Let the installer take the heat, I guess.
A quick breakdown: Tin can doors installed poorly, with bent rails and not centered. Cedar doors installed ahead of time, but were made of inferior grade sapwood and wafer thin glass. Door sizes as well as style and rail sizes wrong. Doors installed on August 31, 2015 and it’s September 20^th, 2015 and the installation is still not complete. Brian, the manager is a liar and has told lies on many occasions. Ever deal with a company that tries to make you feel petty for pointing out their obvious mistakes? RW Garage Doors. How about working with a company that is really quick with promises and excuses, but fails to deliver? RW Garage Doors. My advice? Stick with a known, reputable company. CC doors, Alhambra Doors, etc. The minor price difference is worth it.
«The bitterness of poor quality is remembered long after the sweetness of low price has faded from memory.»

We got many estimates from other companies but RW garage door has the best price for value. Ken was thorough and on top of his game throughout the process. Installer Armando and Steven were professional and detailed oriented. The result of this team effort was fantastic. I get compliments for the door from my neighbors and friends. I chose carriage style door with arch lights and v groove Eco wood. See the photos.

what great service with RW Garage Doors. I called today and within 2 hours someone was at my garage ready to add in a garage door opener for me. from the first call to the installer, Carlos. all very professional and friendly and offer and advice. When I called, they gave me my options and quoted me the price. Carlos arrived and was very friendly and several times asked if I had questions or if I needed anything from him. Looking at replacing my other door opener soon and will call these guys again. will even look at replacing my garage doors with them too. thanks Carlos and RW Garage Doors.

We had a new Garage door installed on August 5, 2015. It was a wonderful experience. From the first phone call to the final step it was so easy. The individual who I talked to on the phone was very good and knowledgable. The next step was to be visited by another who took the measurements and helped us through the ordering process two days later the installer showed up with my new door and it was installed in one day. Everyone who sees it loves it. I would recommend RW Garage Doors for anyone who needs a new garage door.

Discovered one of my springs on my garage door broken on my way to work, and placed a call to the business on a Friday morning at 0700. They were able to send a technician (Pat) at 0900 to repair both springs (on an insulated two-​car garage door), and replace the bearings. There was no up-​sell like I’ve seen in some comments, with technician having all needed parts, and completing the job in approx. a half-​hour after arrival. Cost was just under $ 300. (Not sure how this cost compares, since for an «emergency» prior to work, I didn’t have a chance to shop around on cost). Thanks for fitting me in early in the day!

Had an emergency repair, called RW Garage Doors and was immediately helped by Brian, they were able to prioritize me into their schedule and routed Armando (GREAT tech) out to the house within 30 minutes to complete the work, repairs were done quickly and professionally, highly recommend this group to anybody needing Garage Door work…

Bought my garage door three years ago. They came out and fixed it for free. Great service.

Ken and his team are terrific. Intuitive, Professional, Speedy and I just love my new garage door.
I compared pricing and highly recommend this company – their service was outstanding too.

We bought a garage door at their remodel sale about. They came out and installed the door. Prices were good (better than costco) and they were quick and professional. We have been very happy with it.

Ron came out and fixed our garage door on a Friday after 4 p.m. He installed the door and made our home secure. We could not believe the level of service from everyone at RW Garage. The office let us know the new motor would be hooked up the following day (Saturday) between 9 – 11 a.m. None of this was prearranged which was such a relief because we could not operate the door at all after it was hit by a car.
The Garage Door ia so much better than the outdated flimsy Overhead door we use to have. Not to mention Overhead was going to charge 138 dollars, including a $ 30 trip charge from Sacramento to Vacaville just to look at the damaged door. They would not commit on Friday to providing service until Monday. I am so glad my neighbor mentioned how great RW Garage is at providing a great product with exceptional service on the same day.

RW Garage is a great company to do business with! I called last week to get an estimate and they were there the next day. I was quoted a price and they came back a few hours later to do the job. My door works perfectly fine. Everything was great from start to finish! Great receptionist, customer service, repair guys, etc. no complaints at all!

Ok so going into this I was very skeptical. I had seen the special on tv a couple months ago about companies that rip people off and they were using garage door companies as an example which I thought was strange. Anyways, my garage door was not closing so I had to get some service done. Never had to use this type of service before so I was really trying to be careful here. I’ll break it down in a couple categories as I usually do:
First call: called and spoke to a woman in the front office who was pleasant and she put me through to the service department immediately. Now keep in mind that I was very skeptical about having anyone come out so I was more or less just kinda fishing around to see if any red flags popped up. I spoke the a guy in service, I believe it was Brian and told him about the problem I had. Before we even discussed price, he asked me a few questions about my door and the problem I was having. He had me troubleshoot a couple things right away to try and save me from having a service tech come out. How cool is that? I had called 2 other places who wanted to send someone out for a service fee with no questions asked. I would assume that if I could have fixed the problem over the phone with him, there would be no reason to send someone out. I felt like basically I was getting a free service call by him doing this for me, and that took my worries of being ripped off away because there was no money discussed until later down the road. I wasn’t able to fix the problem myself so ultimately I had to make a service appointment. Even in doing so, they sent a service tech out the same day FOR FREE. 100% free. No commitment, no fine print, just an honest free quote to get my door repaired. Almost seemed to good to be true so I’m still skeptical at this point.
Service: I had a service guy at my house within a couple hours, I believe it was Ryan. He showed up in a clearly marked RW truck, which was important to me because on the show I saw, that was one of the major red flags, people showing up in a non-​descript vehicle. He came to the door, introduced himself, shook my hand, and went right to the garage to look at the door. Within a matter of minutes he could see what the problem was. This was the part I was worried about. I had heard horror stories about people being taken advantage of so I was curious to see what the «free quote» was going to cost me. What I liked was that he gave me options to repair or replace certain parts on my door. There was no «you HAVE to replace this» which was reassuring to hear. He could replace some parts, he could fix what was there already, or I could replace the set up all together. Being a single parent on somewhat of a budget it was good to hear I had options in the matter. I elected to have him replace my door motor with a quieter one as it seemed like a good deal because I had done some research on pricing just to brace myself for a repair.
Install: Ryan called the shop and had an installer to my house an hour later with a new motor. It was actually two guys, as one was a trainee learning to install. They came to the door, introduced themselves, went over my order, and started working immediately. Isn’t it funny how we sometimes have this vision of what we think is going to happen, and then we are completely wrong? I wasn’t sure what to expect, but I was picturing a grizzled old service guy that was grumpy and rude. These guys were the exact opposite. Polite, friendly, showed me in detail what they were doing. They had that thing replaced within an hour which blew me away. I paid them, got my paid invoice, and that was that. It almost seemed too easy but I was pretty stoked that it went much easier and cheaper that what what I had pictured. It was pretty cool to see a guy being trained on installing. Made me feel like this company will be around for a long time and this guy would be taught how to do repairs the correct way.
Follow up: a few days after the install, I got a call from Brian again, the service manager. He was simply calling to see how the installation went and to make sure the system was working up to my expectations. Who does that? I have never had a company follow up like that before. He assured me I had a nice warranty on what I had purchased and that if I had any problems whatsoever to call them immediately. You have no idea how much that was appreciated. It really sealed the deal that I had made a good purchase with an honest reliable company, and when it comes to home repair I think that’s what we all want. Great job RW! I would recommend these guys with confidence to anyone wether you just need some info or need some work done. Great experience.

I recommend going on to Unilocal’s own page and checking on their star rating and are what folks are saying about them. Pretty upsetting that Unilocal can get away with what they are doing.

I called and told them what was wrong with my garage door. The sales person on the phone said it would be $ 289, that was replacement part (a spring) and labor. He said that someone would be there to replace the spring that was broken that same morning. When the tech arrived he told us we needed different parts and that our door was worn. He gave us an estimate of about $ 950!!! He said we should probably look in to buying a new door. The tech said he would have to come back with the materials he needed to fix the door.
I called the company after he left and cancelled the service call. We called Ramirez Doors (also located in Vacaville) he came and fixed our door in no time! He did NOT rip us off or even try to. Trying to sell someone unnecessary products is bad business. RW Doors will never get my business.

Just had my double front doors replaced by RW Garage Doors. We were very pleased from the first estimate through the final installation. Matt was the installer
who really knows what he is doing and aims to please. His work ethics are fantastic taking only a few minutes for a lunch break while working diligently working 8 hours to
remove the existing framework and door to installing the new framework and door. I can’t say enough good things about this company.

Back in September of 2012 I bought a garage door opener from Home Depot and called RW Garage Door to do the install. Everything went well with the install.
However, around the end of May 2014 I was having a problem with the opener going into reverse.
I called RW Garage Door and they scheduled a tech between 10-​noon the next day.
Abraham called me about 20 minutes before 10 to tell me he was on the way.
He showed up a few minutes after 10 and I showed him what was wrong. He had the problem fixed in less than 5 minutes.
In addition he gave me some valuable maintenance tips.
Thank you Abraham for your prompt and professional service!