Scandinavian Designs

Okay we found the furniture store of our dreams!
I loved everything in this store or just about everything. I hate that it’s going to be hard to decide what exactly I need to buy but their furniture is Gorgeous.
My HB was hard set upon not going here! He can be so stubborn that I said I saw what they had online which was contemporary and very modern. They had a circular dining table with an inner lazy Susan. How convenient is that?
Plus prices here are not at all exorbitant!!! Okay I need to get rid of everything in my house and buy all new furniture!
Let’s see if that’s going to happen this year? What I usually have my mind set upon doing I get what I want. We’ll see; ask me in a year! I bet it will happen; you just wait and see!
By the way we got some nice service at the end of our visit. Michelle Vest, a lovely saleslady struck up convo with me and found info on the circular table and chairs we liked. Plus Patrick the other salesman helped us out as well as Michelle was pretty new but she wasn’t heavy on selling. She knew how to back off. Very lovely.
We probably will order our dining set through them. Just have to wait for the renovations to get done first!!! Hopefully by the end of the year! Lol:)

Going on 7 months now… I’m AM STILL Waiting since September for a damn sectional we’re not even excited for anymore. What sucks is it’s not even custom color… All we did different is have a shorter piece on the end… And they call it custom. After 3 months of waiting. WE called for a update… just to find out They messed up and the order wasn’t put through correctly
Seems like all the employees are quitting… Prob cause almost everyone has a crappy attitude… they probably hate working there… I don’t know about the BS excuse of the port strike cause everyone else is able to their stuff on time. I’ve order other furniture from china… Weird how it got here on time…
We had to push back our house warming because of them… And now they Completely Ruined the housewarming. We had to have family over without the damn sectional.

I’m a new first time homeowner in town, so I got a coupon from Scandinavian Designs to pick up a free vase. I didn’t realize they had a SD in Vacaville. I was also looking for barstools for the new house anyways and I wanted to check out what they had.
At first I was intimidated to go in because I want quality and clean line styled furniture but I don’t want to go overboard on price. I was able to get a nicely designed adjustable height bar stool for $ 119 a bar stool. The style is hip and modern, the bar stool is comfortable and sturdy. It’s made of wood painted black and has a chrome colored base. The bottom reminds me of barber stools. Not bad considering all the other bar stools I saw at Macy’s Home, Target, World Market, etc. were similar in price and was the typical old style chair with long legs and a tall back. I wanted something that could slide under my new granite counter tops and not cover or take away from the granite. During my housewarming party, everyone kept complementing the bar stools.
The store staff was great and not too pushy so I felt comfortable walking around. Also, they have a clearance room in the back that have a ton of cool discounts. I’ll be back for the acrylic chair I saw that I want to put in the home office.

Moving from Southern California a little over two years ago and shopping for 20 years at Plummers (Scandinavian Designs Southern California other company) we were so happy to find the same wonderful designs. Last week we visited the Vacaville store and found so much more new stuff. Makes you want to refurnish all over again. This place has so many great designs and at great prices. Jason is one of the best customer service oriented people we have met in retail. He can not do enough to take care of the almighty customer. Go there and ask for Jason.
You can thank me later.

We purchased a outdoor dinning set that is perfect for our patio. After our purchase a issue arose so I called the company – simply so they could know my frustration– Janis not only listened to my issue she also exceeded my expectations on making it right! I am overly thrilled as you just don’t get that kind of service anymore— will definitely remember them when I need to buy a new couch in the near future!

Love this location as it is very difficult to find so there is never anybody there. Beware if your using navigation, it will probably get you lost! This is a very large store and although this location is not the largest in the chain it seems to have more space for art work. The staff is friendly and non obtrusive, letting you browse without hassling you. Store hours are shorter than normal though so check the time if you plan on dropping by in the evening.

I have wrestled with whether or not I should write a review. I decided to give myself a sufficient cooling down period. It’s been four months since the very last of the replacements/​repairs were done, and I find that I am still angry about everything that transpired, and I have a daily reminder of it all every time I sit on my sofa. So here goes…
First of all, I would not have given SD even one star except I do think the district manager, Dan, tried to make things right. Unfortunately, by the time we contacted him, we were beyond frustrated (four months into the ordeal), and then it still dragged on another three months.
We purchased the Delmonico sofa and chair on 2÷18÷12 («special order»), and they were delivered on 4÷3÷12. That part was perfectly fine, as we were told it would be about eight weeks. When I got home from work that day, I noticed immediately that one of the cushions had a large flaw, the legs were not the color we had ordered, and there was a huge knot in one of the legs. The store was closed so I had to wait until the next day to contact the Vacaville store. Two weeks passed before I ever got a return phone call from the store manager, Janis. In the meantime, it was very obvious that the cushion cores were not extra firm, as we had ordered, and one of the other cushions was already loose and creased; and to make matters worse, the back leg fell off! We are two older people, and I’m gone ten hours a day, so the sofa was only used in the evening for a short time.
By the time Janis called me, we were sinking into the cushions (not easy for my handicapped husband) and the sofa was literally up on blocks so we could use it until something was done about the leg! Not that we didn’t try to put the leg back on, but it COULD NOT be put back on.
When I finally spoke to Janis, I couldn’t believe this rude, abrupt person was the same nice lady who had sold us the furniture. I informed her of the condition of the sofa. While I knew «special orders» couldn’t be returned, our furniture was clearly not what we had special ordered. I told Janis that I wasn’t asking for a refund, and that I would be happy with returning the furniture and starting over. That was not to be since it was special order, and according to Janis, everything was ‘fixable’. I was also informed that ‘legs fall off all the time’, and it should go right back on. I have been purchasing furniture for forty years, and I have never ever had a leg fall off of anything.
Thus began seven months of repairs and replacements to «fix» our furniture. I have to say, it would almost be comical if we didn’t have to live through it. First of all, the repairman came out to put the leg back on, and just as we said, it couldn’t be put back on. He happened to have brought along a walnut leg to see if it was the right color to order, and had to end up putting it on the sofa. For the next six months we had one walnut leg and three legs of an indeterminate color.
Next, we returned the two bad cushions to the store, and were left with one cushion for about six weeks. We finally got the cushions back, but the cushion cores were on back-​order; so we were pretty much back to square one, minus the flaw in one of the cushions.
As for the legs, it took the manufacturer months to provide walnut legs, even though it was the color stain we chose from the samples in the showroom. We were at the point where keeping what we had seemed easier, as long as the leg with the big knot and the one walnut leg were replaced. Janis sent them the leg that had been removed, for a sample, and they told Janis they didn’t know what color that stain was! So we went back to walnut legs.
All in all, I think we made five trips to the store in an effort to get things moving. We shouldn’t have had to make even one, but Janis and her assistant Alana were terrible about returning phone calls or calling us to let us know what was going on. It was only after we contacted the district manager that things changed.

Finally, in October, seven months after delivery of the furniture, the new legs were installed, and while they don’t sit flush, it’s not worth the time and effort to try to do anything about it, so we’ll leave them as is. The cushion cores were also replaced at that time, and since then we have put supports under the cushions in an attempt to keep from sinking down so much. It has been so disappointing because the furniture wasn’t cheap, but it is definitely cheap furniture! Even our nine-​year-​old leather sofa and chair we got rid of, and replaced with this furniture, looked and felt better.
This was a really bad experience and we won’t shop at Scandinavian Design again.
We will take our hard earned money elsewhere.

This is an update from my original post on 1÷11÷2013. Unilocal and Scandinavian Designs ROCKS! I received a call from Dan, I representative of Scandinavian Designs and he was empathetic to my frustration and said they would credit me towards any new purchase of any item (s). Needless to say we were thrilled and placed an order for an Ekornes Sofa. We now highly recommend SD and Lori Carter, at the Concord store. Thanks you so much Scandinavian Designs and Unilocal

I have ogled over Scandinavian Designs’ products online for a long time until my fiancé and I decided it was time to just step into the store. We went into the Vacaville location which was pretty empty when we arrived but we were greeted with excellent sales associates. Janis took care of us for both our purchases — a bedroom set and a couch — and we could not have been more happy. Although our product was backordered, Janis made sure that our deliveries were scheduled ASAP after the arrival of the product and that we were satisfied from beginning to end. We purchased the Bellmar bedroom set in Venge (they had it on display) and the Densi sectional in red (which was not on display) and are very happy with our purchases. Both products are sturdy, reliable and very comfortable! Our sectional is so cozy, sometimes we don’t even want to get off of it to move to our comfortable Bellmar bed. In addition to the fantastic product, Janis has ensured that all our needs are met. We paid the $ 30 assembly fee for our product delivery and because of a little mishap with our footboard, she was able to obtain our piece from their distribution center and our mirror that arrived broken and make sure we got it within a week. Talk about high class service! We could not be more happy with our SD Homes experience, even if some of our items weren’t given to us exactly the way they should have.

This place is awesome!!! Yeah most of the furniture is European design but not all, and you can design your pieces yourself. Yeah, it’s a little more expensive but I’ve had a couch and a chair from them that lasted well over 10 years; I gave them to my daughter so I could buy new stuff. Customer service was beyond excellent, delivery had no snags and was cheaper than Ashley, and I can’t imagine why I shopped anywhere else for my furniture.

If I could rate my experience with this store as ZERO stars, I would. This is the worst customer service experience I have EVER had. I was a first (and last) time customer and have never been treated with more disrespect that with Scandinavian Designs in Vacaville, CA.
I ordered the Parkland bed and 2 nightstands. I decided to go pick them up from the store (though I am not local) to save $ 65 in delivery fees. I coordinated to borrow a friend’s truck and paid gas and «thank you» money– the truck gets ten miles to the gallon, so the gas was not cheap.
I get the bed home and realized it was not to the standard of the floor model. The bed was supposed to be very dark black-​brown. Instead we saw red on the edges and throughout the bed, as though the stain was not properly applied. I called the store and explained the situation and they told me they would deliver a bed to me. Cool– except for the inconvenient time window I had to meet in the middle of the day (they only deliver Weds-​Sat and most Sat’s I am unavailable).
So, to meet them at my house at 11 o’clock, I had to take an hour of work vacation time (just what I like to do with my hard earned hours) to let them in. I then realized that the front of the headboard had a decent sized crack and the veneer was peeling off and the footboard had a drip stain. I call the store and explain that the SECOND bed was also messed up and that I would like the THIRD bed to be inspected before being sent to me. I was told it would be. The only time they can deliver the bed is Sat, the day before Mother’s Day. I sacrifice going to see my mom on Fri to meet them during my time window on Sat. Lo and behold, they deliver a headboard to me (must have thought a drip stain on the footboard was no big deal) with an enormous scratch across it. The delivery guy touches it to see if it buffs out, and obviously it doesnt. Three strikes. I then call the store and talk to the girl (Michelle) that has been helping me through this three week ordeal. She explains they will need to call me Monday to arrange a time to come get the bed.
I get a call Monday afternoon from Antoinette. I call her back and she immediately starts giving me attitude. I explain what has happened thus far, and since I have already bought a new bed from IKEA but that this is the set I wanted so I’d like to keep the nightstands but at a discount — for the three week emotional process, for taking time off work to come meet them, for dealing with them on the phone AT work, for revolving my Mother’s Day weekend around their time window, for the gas money I spent in my initial trek out to Vacaville — if I return it all at this point, I will have lost roughly $ 50 on the deal with nothing to show for it. Antoinette then tells me that «getting the bed back was the priority.» WOW. I’d like to think customer satisfaction would be the top priority, but apparently retrieving a bed they won’t even be able to resell is #1. Good to know, Scandinavian Designs. At this point she tells me she will give me a call back. I wait by my work phone for a call I expect to be returned any minute, and realize I will not be called back.
The whole next day passes without a call, and finally on Weds I am called by the store manager, Janice. She tries to coordinate a time to pick up the bed and treats me as though I am being unreasonable when I tell her I can’t meet the weekday time window, as I refuse to take any more time off work to meet them. She asks if I can do Saturday (4 days later) and I cannot because I have a work conference to attend. She asks about the following Saturday, and I agree although I am annoyed because I, once again, have to accomodate this store to give them back a bed I do not want. She then tells me the best discount they can give me on the nightstands is $ 65 off, because «that is what we pay to have the delivery guys come out there.» Hm. Okay. So basically they don’t care about how they’ve yanked me around, taken my gas and work time money, and all they care about is breaking even on a junk quality product. I get emotional because I feel like I have been yanked around and she tells me she’ll call me back and she never does. Two days later I call the store. Janice is incredibly rude. She has the audacity to ask if I am «feeling better» — I would be if I could get a decent product and respectful treatment. She gives me her district managers #, Dan. I retell the story to Dan and basically he doesn’t care either– says he’ll call me back– never does (Do we see a pattern?). To end the 3 week ordeal, I decide to waste the gas to take the junk bed out to them. I walk in to find that they were talking about me (thanks for the respect) and Janice doesn’t issue any sort of apology (or even acknowledge my existence) for what I have been put through.
I have never been so disrespected, brushed off, ignored, and crapped on by a company. They don’t care about customer satisfaction, only crappy product

My boyfriend and I just bought a beautiful sectional couch (many sectionals can be bought for $ 1000-​$ 1500) here this past weekend. We weren’t really feeling any of the couches that IKEA had to offer and the prices we’ve seen at other stores for a couch of less quality was ridiculous! Thank goodness for Scandinavian Designs because we would have never gotten a new couch.
The size of the store from the outside is misleading because the showroom is huge! I was a little skeptical because everything looked so expensive and I wasn’t sure we would be able to find anything in our price range. So we walked in and I was expected hounds of snooty sales people to peck at us the whole time we were there, but we were greeted nicely by the staff and then we were left alone to explore the store. They would occasionally ask us if we need help and then would leave us alone when we said no. When it was time to checkout they were very gracious and professional. They made the buying process very quick and easy.
So as I write this review, I’m also waiting for our couch to be delivered (delivery is $ 65). Unfortunately, they said that they would call us in advance during the day in order to give us a 4 hour window in which the couch would be delivered, but alas we received no such call. My boyfriend had to call in order to confirm our delivery. I’ll give them the benefit of the doubt.
I’m still satisfied with our purchase. I’ll update once our couch has arrived!

I really like this store, and plan to actually buy stuff when I move. There is TONS and TONS of stuff to pick from in the massive showroom, and everything seems to be good quality. There’s a nice balance between modern and traditional styles and most of the sofas can be done in lots of different fabrics. The prices are not what I would call cheap, but I think most stuff is well-​priced for its quality. If you find something you really like, look around a little more and you’ll probably find almost the exact same thing somewhere for $ 300 cheaper… not sure why. I like that the salespeople aren’t hanging all over you. There is a small clearance room hidden sort of in the back along the far wall, but there’s not a whole lot in there. If you’re not into all those cookie cutter furniture stores that sell everything as a set, you’ll like this place.