Sleep Number

We ordered our bed in November, received a an automated call that it was ready for delivery and gave a number to call, called several times and finally after a 42 minute wait talked to someone about a delivery time, were supposed to get a follow up call two days in advance, no call so waited on hold another hour to find out all was ready, night before an automated call said the headboard was not coming, still waiting for it meanwhile I get the first bill even though we didn’t get all we ordered, called customer service and go the run around, he said to call the bank the bank told us to call the store and the store told us to call customer service. Went to pay online and found out that they added 2000.00 to our credit account so called all three numbers again each passing the buck. Very frustrated still trying to get a resolution. Apparently the charge was for the headboard which was rescheduled for today and then we got a call last night that it again was not coming giving me a delivery date of the following week which is not a day we can be available. This is crazy. No one can give us an explanation. Hoping they don’t double charge us for the headboard as they keep listing new order numbers each cancellation!

100% rip off! Never delivered!!! Do not buy anything from this company!!! Do a google search on Sleep Number and there are plenty of unhappy customers. Amazing they are still in business.

My husband insisted that we try a Sleep Number bed. We bought our bed in Vacaville. Today, three weeks later the bed was delivered. I HATE IT!
The delivery guys were nice enough, But, I can’t stand the way the bed looks, it’s terrible!
If you don’t care how your house looks. Go for it! I have spent a lot of money and time making sure that our furniture/​décor is nice. This bed looks like crap. I would not recommend it unless you like the look of hospital beds.
Can’t believe we’re paying 5K for the WORST piece of furniture in the house.
Wish I’d NEVER stepped foot in that store!
Do your research.
4 WEEKS LATER: After really trying to get used to the bed I still hate it. We bought a queen size bed and actually still like to snuggle. What we didn’t realize is that there is a «HUMP» in the middle of the bed, between to two air chambers. It’s like sleeping side by side in a pair of hammocks. Thought it couldn’t get any worse.
Now, we are having the hardest time trying to get through to them about picking it up! Oh and you’re not allowed to bring it back yourself. They HAVE to pick it up.
Since we already ordered a normal bed I’m desperately trying to talk to a person at Sleep Number. What a nightmare. I have never filed a complaint with the BBB. This will likely be my first time. Worst company EVER.

This is For the national appointment call center for Sleep Number…(This does not impact the store in any way)
After spending 6000.00 you would think your company would be accommodating to your customers but this is far from reality.
Made it impossible for me to schedule an appointment to have our bed delivered.
Made me take a vacation day off of work to accommodate sleep numbers schedule. WTF
so now the bed cost me another 500.00 to take a day off.
I will cancel my order and never look back.
this is just the start of the business relationship and its already gone sour.

CUSTOMER SERVICE REPRESENTATIVE REVIEW ONLY — My husband and I went in to check out the sleep number beds as we pondered about purchasing it for several years but never committed. We were even helped a few years ago at a store. This year, we went in and a new salesman helped us out twice. The third time, there was a couple of people (a gentleman and a woman) who assisted us. Once we provided the name of the salesman who helped us this year, the woman bashed him from the beginning of the sale to the end. Here are several examples of what she said, «He shouldn’t have given you a 50% discount on this old style in-​balance. But I’ll give you the discount anyway, since it was HIS mistake.» AND «Did he offer you the mattress protection pad? Well, he should have. I can’t believe he didn’t offer it to you.» AND «You got offered XXXX for financing? Because you know, you can get an increase. Did he call?» AND «Did he offer you the downgrade of the M7 so you can put the whole thing in your financing? Well, he should have.» The salesman who was there, wasn’t so bad but did ask about whether the prior salesman offered it. But the saleswoman wouldn’t let up. Almost the whole conversation was about what the 1^st salesman didn’t do. This pretty much took the icing on the cake once everything was all said and done; She said, «I put my business card inside there because XXXXX won’t be there as of this Thursday.» First let me tell you, I have worked in the customer service business for a number of years, and every bit of that conversation was EXTREMELY UNPROFESSIONAL and very CONFIDENTIAL (your company can be sued for defamation of character or slander). My husband and I don’t need to know if he lacked the proper training or just didn’t get it. Nor do we need to even be alluded as to why he may be terminated, IS being terminated or has resigned. Please train your personnel to ensure tact and professionalism, customers don’t need to know what’s going on internally in your place of business. THE ONLY REASON we purchased the bed from her was to take advantage of the financing and the sale. That was it.

Went in looking for a mattress not really understanding the beds. I didn’t know that we would be walking out with the best night sleep we have had in years. The whole crew was really helpful and ACTUALLY CARED HOW WE HAD BEEN SLEEPING! They helped us understand not only how the beds work, but eased us both to find the right bed for US! We went with an I8 that we have fallen in LOVE with. This store is not only bigger than most, but sold us from the moment we went in, on out. Great environment, wonderful purchases made, We honestly can’t sleep on anything else.