Solano Property Management

Renters beware! Take pictures before you move in and be sure to take pictures when moving out. If you do not protect yourself, they will eat your security deposit.

I will he glad when my family is delivered from this company, I rented a house first and I had a professional carpet place clean the property cleaned all the room we only left a few items which I owned up to however they kept my refrigerator for the other tenants they was having moving in 3 weeks later, I ask could they take that off the rent they said rudely that they will not give me money for it and come pick it up then. When I couldn’t pick it up they kept it, then I found another place well they bought the property unfortunately and the plumbing gets stopped up comes from every apt. Into my place and everyone feces from their toilet comes up in my tub when the place gets flooded, I had to use 3 big bottles of clorox to clean it myself, and they are still trying to charge me damages, which is not my fault. I hope and pray one day this place really be exposed I do not see how they keep winning awards for best property management place. I have a lawyer now, so I hope it works in my favor because when I move away from them again I know we will be going to court. But Thank God with my lawyer I am ready this time!

Where do I begin? When we relocated to Fairfield over 4 years ago, we were in desperate need of a rental because we had less than a month before I started my new job. After finding out about their application scam of taking your money for an application when they already had an accepted application for that rental, we were going to look elsewhere, but for some reason SPM had the most listings and time was working against us. We finally found a house that was, well, the best of the worst. Having to move in under a month with a wife who was 7 months pregnant made it difficult to be picky. When we moved into the house, the aroma of dog urine was intense, and it took a few weeks of arguing with the property manager, Kristina VanBuren, before they even sent someone out to «re-​deodorize» the carpets. This unpleasant exchange with a property manager we never met set the tone for the next four years.
Upon move-​in, we noticed many broken and cracked, sharp-​edged tiles in the entryway. Kristina refused to have anything done to fix that, because she claimed that the tile was «original» and «vintage» so the owner didn’t want to replace it. Kristina’s solution? Silicone gel. An extremely slippery surface, not ideal for a late-​term pregnant woman and the eventual baby. After nearly 3 years of requesting, Kristina sent out a crew to replace the floor with linoleum, a simple and inexpensive solution. The reason? A third year of flooding had gotten under the tile and was settling into the wood subfloor. Even that took weeks of emailing Kristina about water seeping into wood that could cause mold and mildew to grow.
For 3 winters, we had to deal with flooding in our family room due to poor gutter installation and rotted stucco. Each year, we had dryers running ²⁴⁄₇ for at least a week (3 weeks the third time it happened). Each time, they sent someone out to «fix it» only to run into the same problem the following year. Kristina refused to provide us with any one-​time rent credit for having an entire room of our house unusable and increased PG&E bills, telling me that they could rent out house our for far more each month, so we should be happy that we were paying what we were paying. This type of unprofessional behavior was the norm for Kristina.
In the following months, we had a section of fence blow over in the wind, which took over a month to get fixed. The following month when I emailed her about another repair request, she didn’t know who I was or what property I was emailing about. During the first winter, we discovered that all the windows were drafty and were advised to use duct tape to seal them. Repair requests would go unanswered and would require several emails to get them done. The list goes on and on.
Although I could rehash all of the misery Kristina VanBuren tried to give us, the kicker was when we moved out. We were given this list, 25+ items, detailing how clean and «immaculate» the house should be upon moving out. Unfortunately, we were not able to take pictures when moving in, so we knew she’d nickel and dime us for every ridiculous thing, which she did. She stole over $ 1000 of our deposit to prepare it for resale (a grey area of legality), but we’re just glad that we no longer have to deal with Kristina’s unprofessional, aggressive, and condescending behavior. We decided not to take them to small claims court because we are just relieved to be living in our own home and we don’t want the aggravation of having any further interactions with her.
It’s a shame we can’t rate each employee, because Shannon Romo in maintenance is a rockstar. She was always on top of our repair requests and tried to send out reliable workers. I’d give her 10 stars, if I could give Kristina zero. I’d give Kristina’s go-​to fixit company zero stars because they do shoddy work, show up unannounced in an unmarked van requesting entry into your home, and tell you one thing that needs to be done, while telling the property manager something else.
I will be sure to share my story with everyone who is willing to listen: social media, the Better Business Bureau, and the Daily Reporter. How is this company rated the best in Solano county year after year? It boggles the mind…
Renters: stay away, unless you like being treated like you’re an idiot with no rights as a renter.
Owners: Find a different property management company, one that will actually care for your home, not treat it like a cash cow.

*****WARNING****** DO NOT GO THROUGH THIS COMPANY. My experience with solano property has been terrible. I have been lied to over and over again. Something is DEFINITELY fishy about this place.

I can’t say anything about the other property managers that work there but the lady who manages the property I live at, Christina. Is horrible at her job and very shady because of her trying to do things illegally and not to code my house does not have power. Pge was going to get it fixed tonight but because she was trying to get things fixed cheap and without a permit against the owners wishes now it won’t be fixed for a few days. I am furious right now, I have 6 kids in my house right now and no power because of her incompetence. So beware if you plan on renting out your house and need a property management company, don’t go with Christina.

Wish I could rate them lower!!! Rented a house for 6 years an when I moved out they were the worst ever at returning any of the security deposit. I had to hound them well after the 21 days after I moved out to receive anything. I requested copies of receipts only to be told they wernt ready yet 30 days later. Then was told I would be receiving more of my deposit back after I requested to see the receipts. After an additional 2 and half weeks of waiting for whatever else was coming back I finally received a returned call that I now owe money!!! I’ve been moved out for 2 months an now I owe money what a joke!!!

I have used Solano Property management on my rental properties for over 5 years! And they have always been super efficient, friendly, and professional! And communicate very well. Too bad they are only in Solano county, because I would love for them to manage my properties else where! They do good background checks and find the best possible renters for your property. I am very thankful for our manager Kristina to take care of my house!

If there was a way to rate them any lower, I would! We rented from them for 3 years and hated every minute of it. We got tired of getting bad customer service whenever we had an issue with the property so my husband ended up fixing whatever went wrong around the house. Well that ended up biting us in the butt when it came time to move and get our security deposit back. They kept over $ 1000 of our deposit clamming that things like the front door handle needed to be replaced, the bedroom closet door needed repaired and the place was filthy when we moved out… even though we cleaned it top to bottom! I called to complain about all of the items that they withheld money for that I thought was inappropriate and all I got in return was a rude and argumentative conversation. Therefore, I let the Solano Property Manager know that I, as an Air Force Active Duty member, would be letting as many people know as I possible could that their company is horrible! Unacceptable customer service, no professionalism and rude managers. Please go elsewhere!

These people are a JOKE!!! I rented from them back in 2011. I lived in my rental till FEB 2015. Due to my owners moving back (military). It is now JULY, I just received a letter from them stating that I was going to have an ANNUAL WALK THROUGH of the property in order to RENEW MY LEASE.
I call them to explain that there was some confusion seeing as that I haven’t LIVED in that property since FEBRUARY. And that I have a RECEIPT showing proof of keys and such returned.
Rent elsewhere. It’s not worth it.
And as other reviews stated, your property manger will NOT return calls. I actually had to go down to the office after several left voicemails, and even wrote a NASTY comment on the website. Let’s just say that caught their attention.
I am now a HAPPY, HOME OWNER.
GoodLuck.

AVOID AT ALL COSTS!!! There are many better ways to rent. They will try to suck every penny out of you especially if you are a military service member. I had to break my lease to go on deployment, and it took me 3 notices, and gave them 30 days as required but they threw every excuse at us as to why they couldn’t accept our notice, saying that a copy of my orders to go overseas was the only valid proof to show. Only when I threatened to get an attorney involved did they finally agree to end our lease. But when we packed up and did everything in our ability to make the house look spotless and new as we could (and we had tried to get maintenance people over to fix issues that existed when we moved in that they never got around to), they charged us for all repairs including many that were not our doing until they used all of our security deposit ($ 1450) and demanded pay of up to $ 1456 in extra repair costs including a damaged door, minor wall gouges, and many other small things that didn’t seem to add up. They are still sending threatening letters about this and have broken the law on many counts, even as I was in dangerous territory overseas all SPM wants is your money in any devious way they can get their hands on it. Don’t waste your time on this dishonest greedy business.

You say your company is not a scam but it happened to me personally. My application process wasn’t even complete for the 1 and only property I was applying for. Someone from your office called to ask a question, I informed her that I would be willing to sign a 2 year lease on the property and she said oh that property was rented 2 days ago. So yes it happens. My app was not even considered. So tell me how it’s good practice to except an app on a property and then not completing it and including that app for the owner to decide.

RENTERS BEWARE! If i could give this place a F rating I would! This company is not even worth 1 star! This company is the worst property management to deal with if you have to rent from a property management company. They have no customer service skills what so ever and their administrative team will loose your rent checks. IF there is a problem in the property that you live, minor or serious they don’t give a rats behind!!! They send out maintenance people who have no clue as to how to fix stuff and when you call the office to complain or discuss the issues at hand, Bob the manager will tell you flat out «you are not his customer, he cares nothing about you and you can get over the problem as stuff happens and they do the best they can». Are you Serious!!!
This past weekend I was sent over «Supposed professional contractors» who tell me I need a new water heater. In the next breath they tell me so you will no hot water for the weekend we will have to come back next week after we get in touch with the property management. WHAT!!! They leave. When I call Solano back I get the answering service who tells me well it is after 5pm noting can be done until Monday! I ask for a manager. Finally the manager sends over a carpet restoration company to access the water in the walls. He leaves a blower and says he would return on Monday to see if it was dried out. I receive another call on Saturday night from Shannon the weekend manager in charge who tells me sorry no man power to put your water heater in so you have to wait until Sunday. Sunday afternoon the «supposed professionals» arrived but they did not even have a clue to drain out the water from a broken water heater before replacing it, instead they spill 50 gallons of hot water through out the hall way of the inside of the house. The carpet just puddled wet! Then they bring a wet vac to get up the water? ARE YOU KIDDING ME!!! The supposed contractor states he will get a carpet professional out but instead of getting someone right away, I have to wait two to three days in the mean time bacteria starts the process of growing!!!
When calling Solano property management on Sunday I asked to speak to a manager to discuss what had just happen. The answering service tells me, «look they are aware of the problem and it is being taking care of!» I insisted on speaking with someone in charge. When they called back they called me by mistake to deliver my message to a manager and told them (so they thought) I was only calling to bug them about the problems with the house. When the representative realized she called me back by mistake, she hung up the phone! Solano Property management only cares about getting the rent on time they have no concern for when things break down or even making sure things are fixed correctly. This company is TOTALLY UNPROFESSIONAL! My Suggestion is NEVER use this company as a tenant or homeowner!!! THEY SUCK!!!

Horribly unprofessional company and an even worse Broker who is discriminating and on a power trip. When I complained about the service I received he basically just said pay your rent or get out and GET LIFE! No professionalism or respect at all. the owners don’t even know half of what this company does SPM doesn’t care because they have so many other properties but I hope that we can even keep one person from trusting their home to these crooks!

Hi
It has been 19 days since we have move in this house and we would like to say that we are very thankful for helping us find this house. We are very happy living here. The kids are enjoying their new rooms and the space that they have to themselves. Kristina VanBuren provided us with excellent service and therefore we would like to honor her with a big thank you.(shes our hero) In return we promise to take care this house like it is our own THANK YOU and God bless
Mendieta family

Happy landlord! I have used SPM to manage several of my properties over the last couple of decades. 3 right now. I especially find Kelly McCauley and Mandy Claflin to be exceptional. Great service. Tim & Pam Watson

Terrible service ever received in my entire life! I waited two long months before I gave up and went somewhere else. They never kept in contact with us or kept us up to date. They literally just took our money and that was the end of it. We tried so hard, kept applying to places and nothing. Very unprofessional and slow. They didnt help us at all. We had to do everything ourselves. Its been 5 months, no call or email to check up on us. We had to call them, even then they never respond. Screw this place, dont go here unless you have a lotttt of money. Thats all they seem to care about.

I rented a home thru SPM for two years before another property manager took over. I never had an issue with them. The application process was fairly easy and Kristina always replied to my emails in a timely manner, quickly coordinated repairs, and worked with me on all of the reimbursement requests for self repairs and upgrade work. I had an AC unit that broke in late October and I probably wasn’t going to use it again for several months but they made sure it was replaced. It was the principle behind it and I appreciated it.

Resources for property management in the area are few, so despite the reviews we decided to give them and try and in the long run it cost us more to have them than to do it ourselves. They did not handle the move in of our first tenant well. They knew my husband was out town and waited until the day before the move in to call me and tell me that I HAD to do certain things before they moved in. They also knew that I didn’t live near the house and tried telling me the house was filthy and needed a deep clean from one of their affiliated companies. Then I sent them video from the home I took myself and they quickly changed their tune. They are not honest and are NOT worth the money. I spent more time trying to get answers out of them than I would have spent to do the work myself or hire a private contractor.

Just had the worst experience here. Cannot believe how rude and disrespectful Blake at the front desk was. In the military we cannot make copies of our government id’s. The other receptionist had asked for an ID and I thought it was to check with my credit card. When she came back with the copy I politely told her sorry for the miscommunication but we can’t give copies. She said it wasn’t a problem and shredded it. And that’s when it should have been done. Out of nowhere Blake comes out with an unexplainable attitude and causing a seen. What really got me was why she felt she needed to be so rude about a situation that didn’t involve her and was already solved. Because of her and her actions I won’t be going back, and this will go to my military community. A lot of business will be lost.

The last 2 ½ years I have rented with Solano Property Management I have had terrible experiences! Not receiving calls back, having to call over and over and over again just to get someone to answer.
Well that has all changed in the last couple months. Ashley and Krista have been the most helpful and pleasantly amazing ladies to talk with! They ALWAYS answer any questions I have and if they don’t know the answer they find one for me right away! These two girls have a bright future with this industry and if it wasn’t for them I wouldn’t use this company again! Amazing and by far best employees this company has!