Star Rentals

I’ve debated whether or not to do this review. But I had a terrible experience with Star Rentals. I was the owner of the home, Star was the Property Mngt. This was about 2011 or so. The 1^st rental family was terrible, when they vacated I had to re-​carpet the family room, paint most of the interior, & main bathroom. I had a plummer come by to fix the drain in bathroom sink, he said it had over 15 q-​tips in the pipe, hence, the slow drain. I’d requested & waited & waited for the refund back on the original deposit & Monica said most of it was given back to the renters. Really? The carpet was so bad (it was new when the renters moved in) from dog urine, I had a carpet cleaner come in & do a special cleaning to rid the smell, I told Monica I paid out of pocket for this, & she said when she did have the carpet cleaned & was no smell. I ended up having to replace the carpe at over $ 1,000. The urine smell couldn’t be resolved. I asked to be re-​imbursed from the deposit but that’s when she said she gave them back most of the money. Monica said she forgot to re-​imburse me.
Another incident, was that the renters didn’t take care of a very nice yard, My husband & I made an appt on a Friday to come & do yard work on cleaning up the yard, while we were there their daughter came out & said she called her Mom & we were supposed to be there on a Saturday. Apparently a miss-​understanding, The renter then calls Monica & said that the car was so dirty from us doing yard work, even scratched up. What a lie, there was some grass on the driveway which we swept up, The car was already dirty. Then to top things off, then I had to go to Monica to request 2 weeks worth of rent that they owed due to moving out mid-​month. The lasts months rent was not fully paid to us. ALSO what was paid there was a deduction for the renter to have her car detaied. Renters claimed we had dirtied the exterior so bad it had to be professional cleaned. I told Monica, this is total B.S. It was already dirty, blah blah blah. I have no good things to say about Star Rentals, calls weren’t returned, many times. It was a horrible nightmare,

This business is horrible! They are not there when you make an appointment and are very rude when you call. They steer you to rent elsewhere when you callback about them not being there for the appointment time which was set up. When I called the boss Monica she was nice at first until I told her how her staff treated my family and I. Its obvious she doesn’t care how her staff treats people because she wasn’t even aware of the situation and told me her staff would never do that. I had spoke to her for the first time and she didn’t even look into the situation, she basically called me a liar. I work in property management and this property violates fair housing laws like crazy, even steering you to rent else where before even running your credit or showing the place. They refuse to work with you in any way!
Monica the boss also insisted and accused me of already writing a Unilocal and I told her it was not me and she said I was lying and that I did, if she would of bothered to look on Unilocal she would of seen it was a tenant and not me. I WOULD NEVER RECOMMEND ANYONE TO RENT FROM THIS PLACE

This review reflects MY EXPERIENCE with two of Star Rental Individuals —
HORRIBLE HORRIBLE HORRIBLE!!! I set an appointment 2-​days in advance to see a rental in Vacaville. I called the Star office and also sent an email. I was in contact with «Sally». I emailed her and said due to work, I’d be at the home by 12:30. On the day of the appointment (today), I arrived at the house 5 minutes early (12:25). I knocked and rang the doorbell to no avail. I waited at the house for about 10 minutes and then tried to call the office (3x no answer). I went back to my phone log from 2 days prior and had another number which was for Monica. I called and explained I was waiting and no one was at the house. She asked me to call her back in 5 minutes while she got ahold of Sally. 10 minutes later, I finally get ahold of Monica. According to «Sally» she was at the home from 11:30 — 12:40. Well how can that be if I was there at 12:25 and left at 12:50? I was basically told by Monica that since she was not there, she doesn’t know how we could’ve missed each other! WAIT! Back up folks! I think I was just told indirectly that I am calling her and fabricating a whole story! Monica get a clue!!! We missed each other because Sally was NOT there when she told you she was. I expressed to Monica that another family showed up after I arrived and even waited at the house longer than I did (until 1p) and Sally was nowhere to be found. I don’t appreciate making an appointment 2-​days early, taking off work so I could go to the appointment for a NO SHOW!!! What a waste of time! I was told by Monica that I could reschedule. Are you kidding?! And trust you guys with my money and maintenance should something go wrong??? I could only imagine the nightmare!!!
Home Owners, et al: Star Rentals is a joke. Not professional nor on top of anything except covering themselves and saying they showed your property for an hour and never really did! When you have potential clients with great credit show up with an interest in renting and you’re basically told by Star that their employee said they were there — WHILE YOU ARE STANDING AT THE FRONT DOOR RINGING THE DOORBELL, please please please RECONSIDER another company!!!
Star: you are only getting one star because I had to put something down!!! WHY call yourselves «Star» if you don’t personify that to your core!!!
Btw Monica (Star): The family that was waiting with me at the home ended up running into me at another home showing by Kappel & Kappel (much more professional and on time!). They were just as put off as I was. What you don’t know is that Sally told them a different story from what she told Monica!!!

Easy breezy move in no complaints.
Move out– 150 for carpet cleaning. 235 or something like that for a cleaning fee.
Wasn’t done cleaning when they did the walk through but we ran out of time. Even if we had finished cleaning it wouldn’t be up to there expectations so if you rent with them I recommend not cleaning and just let them take the money at the end for a cleaning fee.
I wasted a lot of time with a magic eraser and cleaning base boards when it didn’t matter in the end. Blinds were old and dusty when we moved in but we were told that was part of what needed to be clean. Along work normal wear and tear of the house. They go by pictures and are very nit picky. Qui is great just goes by the book. One of the lady’s there is bad, can’t remember her name. But anyways there are pros and cons to every situation. When you rent from a mom and pop you tend to fix things yourself and send them the bill and always get your deposit back. Rental companies are more strict and have a lot more rules so just be prepared

I can’t say enough good things about Star Rentals. I have been a client for many years and find the staff efficient and very cost effective in addressing any concerns or questions about rental properties. The staff is pleasant and communicates clearly.

So far so good with this rental company. Yet have a 24 hour text service where if something is wrong you text Qui. He got back to me within 30 mins and had contacted a plumber for our shower, a pest guy for the bugs in the garage, and a handyman to fix the garage door opener. They call you so it’s convenient for me to make a time that fits my schedule. The staff has been friendly and helpful so far. We have a move in inspection next will so I will review in a few weeks after we see how that goes.

Ive been using star rentals for over 3 years and I am impressed with their knowledge and experience. It is a great place for rentals, property management, and Realtors. Overall great service

I have bought and sold a few houses in my time however Monica’s professionalism and knowledge of real estate is exceptional. Not only did we get a great price for our home, she made it seemed so easy. That certainly was not our experience in the past! If you are looking for a broker that knows what she’s doing, look no further. Her guidance upfront made all the difference in how our deal went. I will send all my friends to her and her great staff!

As property managers everyone on the Star Rentals Team brings an insightful expertise and trustworthy professionalism that is very admirable and hard to match. They know what they are talking about and pay attention to the details. As an owner, I appreciate that. I want my lovely rental home in pristine condition so the tenants and neighbors appreciate the house for its full value. I have worked with several property management companies and have been with Star Rentals for well over a decade. They have matched the home with tenants who can manage the rent while maintaining and enjoying the house in comfortable and reasonable manner. Matching housing to renters takes a particular skill set and expertise that the Star Rentals team has mastered — the result is happy tenants, happy owners, well maintained homes. At least that has been my experience. When tenants leave, they often write thank you notes to the Star Rentals team. How often do you hear of that happening these days? These folks lead in the property management field, they are OUTSTANDING!
Star Rentals takes care of repairs and calls me when there is a repair over an agreed upon amount. In my experience, they communicate well with the tenants, owners, and maintenance crews or service representatives. Through the years I have sought Monica’s advice on various concerns and she has always provided sound guidance along with plenty of patience. This house is a major investment for me and the Star Rentals Team is reliable. They take care of the tenants. They take care of the owners. They are timely with their reports, earnest in all efforts, swift and efficient with repairs, clear in their accounting, very fiscally responsible, check on the property, and are worthy of the trust. Unusual as it may be, they do really care about people and their actions show it — every day.

I am a little suprised by the first review from Kristina R. as I have NEVER had an issue getting anything fixed by Star Rentals. I have rented from them for about 2 years now and while I am ending my tenancy next month it has nothing to do with them.
The 1^st time I had a problem with something being broken it was my faucet. The handle broke off and it was right before Thanksgiving. I went to Home Depot and bought a brand new one and had a friend fix it but only because T. G was the very next day. After the holiday I called Star Rentals and talked to Monica Espinoza, let her know the situation and she said to attach the recipt to my rent check and deduct the amount from the rent.
The 2^nd time, my air went out when Vacaville was experiancing the WORST heat wave. I sent an e-​mail to them through thier website and got a call the very next day and within 3 days my air was fixed. It only took the 3 days because they had to call the owner to find out what they wanted to do to repair it and then send out a tech.
Qui (sp?) is awesome and one of the nicest people there, so is Monica. As a matter of fact once during my tenancy I accidently wrote them a check from the wrong account and it bounced. They called to let me know and I brought them a cashiers check the very next day and while I was responsible for the fees, they did not even charge me the $ 150.00 fee that contractually they could have.
So while I’m not invalidating someone elses experiance, I can honestly say that I have had nothing but EXCELLENT customer service from the staff at Start Rentals.

I am extremely disappointed with Star Rentals management. I pay my rent on time every month and I am a good tenant. When something needs to be repaired they are always deflecting and trying to make it my responsibility. They do not want to up keep the property and follow through on what was agreed to when I signed my lease. I have never in my life had such a horrible experience with a property management company. I do not recommend using this company at least in the Vacaville area.