Sutter Regional Medical Foundation

I want tell everyone please if you go to Dr. Pacetti’s office in Sacramento please be aware his assistant sucks so bad! She never calls you back, never faxes your Dr. s notes in a timely manner and the office there dies not do disability on line so you may want to go else where. Dr. Pacetti him self is a ok surgeon but his staff sucks plain and simple so beware!!!

Dr DeNapoli is honestly the best doc I’ve ever had. He’s very cool, down to earth, not condescending at all. He has a great sense of humor and knows his stuff!
Wait time is average. Getting an appointment is relatively easy, with the exception of Monday’s. The facilities are clean and the staff is pretty consistently friendly.

I’m from Sacramento so my basis of comparison is those Sutters versus the Solano ones. I really dislike the Solano ones, I have negative experiences over & over again. I’ve decided to make the hour drive into Sacramento to go to the better facilities.
The lab is on the 3^rd floor. I was here yesterday for my glucose test. The guy at the front desk told me I needed to fast for it, I had not. I told him my nurse practitioner said I didn’t need to, he said I did. I’m back today for the same test, this time a lady is at the front desk, she says I don’t have to fast for this. Are you freaking kidding me? Their hours are during work hours so I’m on leave to be here, not to mention the drive & my wasted time. The lady apologized a bunch, but it’s still an inconvenience because their people aren’t properly trained.
I also had an early Ultrasound in this facility. The tech was nice, but had me insert the probe myself & wouldn’t let me see the screen until the very end of the exam. So for about 1 minute total. I called the radiology manager & she didn’t see a problem with that, she said she let’s her techs run their rooms how they want. Seriously?!
Make the drive to Sacramento, the techs are way better, handle it all, & crank the screen toward you so you can see baby the entire time. Solano Sutters suck :(

Ridiculous costs! Knew I had a scratched cornea and went in to have it checked out after initial treatment elsewhere. Sutter was in network so figured cost would be low. No upfront prices were given upon request. Initial visit cost $ 580 and all Dr did was a routine eye exam that I’ve paid $ 80 for at places like Pearle Vision. Dr gave me a prescription for steroids and had me come back 2 weeks later where Dr looked at my eye again and told me to go to a surgeon and that there was nothing else she could do. That visit cost $ 380! Didn’t find out about cost cost until I was billed 2 months later.
They’re not completely to blame as my insurance company sent me there and didn’t tell me of there agreed upon higher rates. But someone on there staff admitted they they know their prices are much higher than normal. If they know shouldn’t they disclose before treating you?

Sutter is The Best!!!
Their facilities are always clean. Its easy to park. They work well with appointments. For urgent matters they will see you that day, non urgent matters are seen within 2wks. I use doctors Levin & Denapoli, both guys take time to understand my lifestyle before recomending remedies. Sutter Valejo is a dated but warm clean & welcomimg facility. As an in-​patient I was impressed with the level of nursing care. I was spoken to at least once an hour throughout the day & checked on during the same intervals at nite. Medical needs are met and often exceeded. Alas the only drawback is their food. If you do have visitors — ask them to bring food.

Dr bondoc barley speaks English he has a thick accent witch makes me think his degree is from outside the United states I went in three times complaining about my back finally the third time he gives me perscription strength aleve the orders an mri before the mri is done I communicate through the online message center that the aleve is not providing any relife Dr bondoc doesn’t answer cause he’s on vacation another Dr carmella only says make an appointment so by this time I have $ 731 IN MEDICAL BILLS and no relife MRI comes back I have a herniated L 5 pushing on my nerves here’s the kicker when they call me to tell me about my back another Dr that barley speaks English I can understand says come cause we won’t renew any perscription s over the phone the Dr wanted me to talk to a Nero surgeon I’m 28 years old to young for back surgery this place only wants your money they don’t want to HELP YOU THEY WANT YOUR MONEY and they will not provide the services you need for relife it took 4 visits and $ 731 for me to learn I’m looking into private practice and Dr bondoc u suck you make no connection with your patients and your hard to understand

Checking in to see a new doctor Dr. Levin for my bladder. Hoping he can tell me a better procedure to improve this problem. After my appointment got a little disappointed because now I got to take all this test again. He recommended a specialist for the mesh problem I’m been having. Bad news is I have to travel all the way to Sacramento.

I have been going to this Dr off and on for years. if your in pain you will go home in pain. if you cannot walk, crawl they don’t care. i have passed out from my pain and i can take a lot. Never passed out from lungs spasm from blood clots in them. Regular pain medication does not work on me so i must be a druggie if i have to double up or want something that actually works. i haven’t taken pain pills in four years since my blood clots and having endometriosis im not aloud to be out of pain. I just don’t comprehend doctors like this. I will never ever be back. i lose my insurance in one month and id rather die passing out to go back there.

I have great insurance that let’s me pick any provider. Moving to Vacaville, I asked around and was told «Sutter». It’s been 6 months now. If you don’t HAVE TO use Sutter, go elsewhere. Ridiculously long wait times on the phone for appointment. THEN you wait 2 months to see someone. Then another 2 months to get on surgery schedule. Have seen many specialists/​departments in 6 months, and overall, I’d have to say use anyone but Sutter. Customer Service is completely unsatisfactory.

I really love Sutter! I have had nothing but great customer service and skilled people help me :) I also have been to other locations and have nothing but nice things to say. I love how you can make appointments, talk to your doctor online and they even have an app for your phone.

I was incredibly disappointed in my first 2 expereinces with Sutter. I was having some issues with my vision and I was reffered to my primary care physician first. Paid my co pay to be told by the Dr. that he had no idea what I was even talking about in a much more «you are an idiot» tone than my typing can convey. As a customer, in any situation, I do not appreciate being spoken too in a condescending tone. As building a relationship with soemone in control of my health I expect a great deal more professionalisim than I recieved. To top it off I had shceduled 2 appointments with different doctors and had both of them cancelled on the day of. the secodn appointment there wasnt even an effort to find me another option. Over all I would not recommend sutter to anyone. Escpecially if you are looking for professional and pro-​active care.
On a positive note: after my second appointmnet was cancelled I called North Bay Primary care and switched over there. They were AMAZING!